Travel
Eurostar, Trenitalia, Deutsche Bahn: What are the best and worst rail operators in Europe?
The report’s authors say the results of its survey underline the need for improvements to rail services across Europe.
Europe’s rail services fall short of expectations and expensive ticket prices don’t necessarily translate to higher-quality services, a new report has found.
The survey from the campaign group Transport and Environment (T&E) ranked 27 different rail operators across the continent. Each was evaluated on eight different criteria: ticket prices, special fares and reductions, reliability, booking experience, compensation policies, traveller experience, night trains and cycling policy.
It comes amid a growing consensus that rail travel in Europe needs to be improved with T&E saying it underlines the need for industry-wide reforms.
Which rail operators are the best in Europe?
Italy’s Trenitalia came out on top of T&E’s ranking, earning an average score of 7.7 out of 10, with the operator standing out for its travel experience. It is followed by Switzerland’s SBB with a score of 7.4 which was found to have the most punctual trains in Europe.
Also with a score of 7.4 was Czechia’s RegioJet, which has some of the most affordable ticket prices in the continent, according to the report.
Which rail operators are the worst in Europe?
Eurostar was at the bottom of the list with an average score of 4.9 out of 10 across the eight criteria. T&E says this reflects its steep prices – which are worth 25 per cent of the score – and poor reliability.
The report found that Eurostar was almost twice as expensive as other European operators on routes of comparable lengths.
A Eurostar spokesperson says the operator is “surprised” by the survey results and doesn’t agree with the conclusions of the report.
They point to recent changes since the data was collected, saying the booking experience is now the same for all trains, cycling policies have been updated, and a service to buy discounted last-minute fares has been relaunched.
The Eurostar spokesperson adds that automated refunds aren’t offered to allow customers to choose the type of compensation they want to receive.
“We are confident that if this report were redone again, the scores would be higher,” the operator says.
Eurostar is joined at the bottom of the list by Greece’s high-speed Hellenic Train, and France’s low-cost rail service Ouigo.
What are the most reliable rail operators in Europe?
Reliability and ease of booking are worth 15 per cent of an operator’s score in the ranking.
In the top three overall, Switzerland’s SBB is in the lead for reliability alongside Belgium’s SNCB, and Spain’s Renfe.
When it comes to booking experience, SBB also tops the list, followed by Deutsche Bahn and Austria’s ÖBB. This covers features like how long tickets are offered in advance and if they can be sold by external platforms.
Just 11 out of the 27 operators included in the survey achieved punctuality rates over 80 per cent, however.
Germany’s Deutsche Bahn, Portugal’s CP, and Sweden’s Snälltåget rank lowest for reliability.
What are the most and least expensive rail operators in Europe?
Comparing price per kilometre, travelling by train in the UK was particularly expensive. Great Western Railway was the most pricey, with fares two and half times higher than the average EU/Swiss operator.
Eurostar was the second worst for price – at twice the price of other European operators. The report notes that it is noticeably expensive when compared to other international rail companies, costing up to five times as much as RegioJet.
The third most expensive was the UK’s Avanti West Coast, with fares one and a half times more than the average EU/Swiss operator.
The most cost-competitive operator in Europe was Germany’s new entrant, Flixtrain. It was found to be four times cheaper than Deutsche Bahn, the main rail operator it competes with in Germany. Ouigo and RegioJet join Flixtrain in the top three most affordable operators.
For special fares, like discounts for families or specific age groups, Bulgaria’s BDZ, Portugal’s CP, Greece’s Hellenic Trains, Sweden’s SJ, and Italian operators Italo and Trenitalia scored the best out of the 27 operators.
The report also found that high prices don’t necessarily mean better service. ÖBB and Trenitalia had some of the best price-to-quality ratios in Europe, while Eurostar and Avanti had high fares but were found to deliver subpar services.
High ticket prices are ‘driving passengers away’
Victor Thévenet, rail policy manager at T&E, says the “ticket” to making rail travel accessible to all Europeans is to make train travel more affordable.
Research by McKinsey has found that 49 per cent of people cite prices as the primary factor in choosing a mode of transport. Europe on Rail has also found that 73 per cent of people believe rail travel should generally be cheaper than air travel on the same routes.
“Sky-high ticket prices are driving passengers away from trains,” Thévenet explains, adding that bringing costs down is a “shared responsibility between the industry and governments”.
“Rail operators need to set customer-friendly fares, while Member States and the EU should ensure fair competition and lower rail tolls.”
How can European rail be improved?
Some improvements to European rail are already in the works.
EU Commission President Ursula von der Leyen recently committed to creating a Single Digital Booking and Ticketing Regulation. This would allow passengers to easily book tickets for trains that cross country borders and operators without worrying about missing connections. They would also benefit from full EU passengers’ rights in the case of delays.
“The EU has opened a window of opportunity to finally mandate that train companies share their tickets with booking platforms to enable cross-border booking in just one click,” says Thévenet.
“Together with the rollout of the European standard for command and control system ERTMS, which will increase train capacity and punctuality, these regulations have the potential to make rail more reliable and easier to use. It is now time for the Commission to show these are not empty promises.”
Travel
Wildfire warnings issued in the Canary Islands as millions prepare to holiday there
As millions of holidaymakers prepare to head to the Canary Islands this summer, authorities have issued a wildfire pre-alert across the archipelago.
The warning, announced by the General Directorate of Emergencies on Sunday, applies to tourist hotspots El Hierro, La Palma, La Gomera, Tenerife and Gran Canaria.
It comes as the islands enter a high-risk fire period following the wet season, as hot, dry winds known as the ‘calima’ begin blowing in from the Sahara Desert.
Fires are common, but they haven’t slowed tourism
The risk of wildfire is nothing new for the Canary Islands.
The volcanic terrain, Mediterranean climate and fire-adapted vegetation – plants that have evolved to thrive in fire-prone environments – make them susceptible to summer blazes, and scientists say wildfires are part of the archipelago’s ecological rhythm.
Some of the worst occurred in 2023, when forest fires ravaged Tenerife, destroying more than 15,000 hectares of land and forcing 12,000 people to evacuate. The blaze was later found to have been started by arsonists.
This year, officials are urging tourists and locals alike to take extreme caution, warning against launching fireworks near forests and discarding cigarettes on dry ground.
But even as the fire warnings roll in, the Canaries’ appeal shows no signs of slowing down.
In 2024, the islands welcomed nearly 18 million tourists, including a record-breaking 15.5 million international arrivals. Among them, British travellers led the way, recording 6.3 million visits – up 500,000 from 2023.
Concerns about overtourism mount amid record arrivals
While the Canary Islands continue to attract record numbers of tourists, residents are increasingly voicing concerns about overtourism.
In April 2024, tens of thousands of islanders participated in protests, holding signs that read “the Canary Islands have a limit” while rallying against rising housing costs, environmental damage and the strain on public services.
Over Easter this year, about 80,000 hospitality workers in Tenerife, La Palma, La Gomera and El Hierrowalked out in a dispute with unions over pay.
The surge in short-term rentals has been especially contentious. Locals have reported getting priced out of their neighbourhoods as properties are converted into holiday lets, the cost of living soars and wages stagnate.
Despite these concerns, tourism remains a significant part of the Canary Islands’ economy, accounting for approximately 35 per cent of its GDP.
Tenerife still reigns supreme
After welcoming seven million tourists in 2024, Tenerife remains the most visited island.
Its year-round sunshine and wide beaches keep it a firm favourite among families, especially during the UK’s summer school break and throughout the winter months.
As the peak summer season picks up, local tourism boards have made no indication that the fire pre-alerts will disrupt travel plans.
But authorities remain focused on prevention this year.
More than 2,000 firefighters are on standby. Meanwhile, the government has distributed detailed safety advice, urging people to prepare a go-bag, stay informed and follow emergency evacuation or shelter-in-place instructions if fires erupt.
Travel
Violent turbulence hits Ryanair flight in Germany, forcing an emergency landing and injuring 9
By Euronews Travel with AP
Published on
Severe storms in southern Germany forced a Ryanair flight to make an emergency landing late Wednesday after violent turbulence injured nine people on board, German police said in a statement Thursday.
The flight, travelling from Berlin to Milan with 179 passengers and six crew members, encountered turbulence so intense around 8:30 pm that the pilot was forced to make an unscheduled landing at Memmingen Airport in Bavaria.
Eight passengers and one crew member were hurt.
Three people were taken to the hospital in Memmingen for treatment; the other injured people were released after receiving outpatient treatment. As a precaution, all passengers were checked for injuries by the emergency services.
Authorities did not permit the plane to continue flying, and the airline arranged bus transport for passengers. Milan is about 380 kilometres south of Memmingen.
More bad weather expected in Germany
Elsewhere in the region, storms damaged several homes in Ulm, Baden-Württmberg, according to the German news agency dpa.
In the Donaustetten district, strong winds tore roofs off multiple row houses, rendering them uninhabitable, though no injuries were reported. Fire officials suspect a small tornado or waterspout caused the damage. The German Weather Service (DWD) is investigating, according to dpa.
Storm-related emergency calls also came from other areas in southern Germany, where damage was mostly limited to fallen trees and flooded basements.
The DWD warned of further storms on Thursday, 5 June, with hail, strong winds, and localised heavy rain expected.
Travel
Hikers ignored warnings before Mount Etna’s latest eruption, Sicilian officials say
Published on
Despite warnings to stay away, hikers on Mount Etna were forced to flee this week after Italy’s most active volcano erupted.
Footage from the mountain shared on social media showed tourists scurrying down the slopes as ash rose into the sky. Authorities had issued alerts on Monday morning after signs of increased volcanic activity, but dozens ignored them and climbed toward the summit anyway.
“There was a big explosion and a crater collapsed but luckily it fell into a deserted area,” said Salvo Cocina, head of Sicily’s Civil Protection Department. “It’s very hard to block access [to Mount Etna] – you can’t fence it off.”
No one was injured and the alert level was lowered to the standard ‘yellow’ on Tuesday.
Why is Mount Etna so popular with hikers?
Experiencing a close-up volcanic eruption is a bucket-list event, and Mount Etna offers one of the most accessible opportunities to do it.
At 3,350 metres tall and 35 kilometres wide, the Sicilian giant frequently rumbles to life, offering a front-row seat to nature’s raw power.
Even when it’s active, many trails and paths remain safe to climb.
“[The experience is] a mix of awe and adrenaline,” says mountain guide Saro Trovato, who safely – and legally – climbed Mount Etna when it erupted inFebruary.
“Even from a distance, you can feel the heat radiating from fresh lava flows.”
But above 2,500 metres, hikers are legally required to travel with a qualified mountain guide, who can keep visitors safe as well as informed.
On Tuesday, many hikers were as high as 2,700 metres above sea level.
How to stay safe when visiting Mount Etna
Conditions can change quickly on the mountain.
On Monday, a pyroclastic flow – a fast-moving surge of gas, rock and ash – travelled two kilometres down the mountainside. It didn’t go further than the Valle del Leone, a natural containment area for lava flows, but any changes could have led to catastrophe.
Tourism presents other problems during eruptions, too. In February, Cocina said that tourists parked on narrow roads around Mount Etna had blocked access for emergency vehicles. Firefighters had to be deployed to manage the growing crowds.
This is why the authorities mandate mountain guides such as Trovato, who receive real-time updates from volcanologists and rescue teams and are trained to respond if conditions suddenly change.
“Always check volcanic activity updates from local authorities and respect any access restrictions,” he advises. Especially when the volcano starts to stir.
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