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Eurostar, Trenitalia, Deutsche Bahn: What are the best and worst rail operators in Europe?

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The report’s authors say the results of its survey underline the need for improvements to rail services across Europe.

Europe’s rail services fall short of expectations and expensive ticket prices don’t necessarily translate to higher-quality services, a new report has found.

The survey from the campaign group Transport and Environment (T&E) ranked 27 different rail operators across the continent. Each was evaluated on eight different criteria: ticket prices, special fares and reductions, reliability, booking experience, compensation policies, traveller experience, night trains and cycling policy.

It comes amid a growing consensus that rail travel in Europe needs to be improved with T&E saying it underlines the need for industry-wide reforms.

Which rail operators are the best in Europe?

Italy’s Trenitalia came out on top of T&E’s ranking, earning an average score of 7.7 out of 10, with the operator standing out for its travel experience. It is followed by Switzerland’s SBB with a score of 7.4 which was found to have the most punctual trains in Europe.

Also with a score of 7.4 was Czechia’s RegioJet, which has some of the most affordable ticket prices in the continent, according to the report.

Which rail operators are the worst in Europe?

Eurostar was at the bottom of the list with an average score of 4.9 out of 10 across the eight criteria. T&E says this reflects its steep prices – which are worth 25 per cent of the score – and poor reliability.

The report found that Eurostar was almost twice as expensive as other European operators on routes of comparable lengths.

A Eurostar spokesperson says the operator is “surprised” by the survey results and doesn’t agree with the conclusions of the report.

They point to recent changes since the data was collected, saying the booking experience is now the same for all trains, cycling policies have been updated, and a service to buy discounted last-minute fares has been relaunched.

The Eurostar spokesperson adds that automated refunds aren’t offered to allow customers to choose the type of compensation they want to receive.

“We are confident that if this report were redone again, the scores would be higher,” the operator says.

Eurostar is joined at the bottom of the list by Greece’s high-speed Hellenic Train, and France’s low-cost rail service Ouigo.

What are the most reliable rail operators in Europe?

Reliability and ease of booking are worth 15 per cent of an operator’s score in the ranking.

In the top three overall, Switzerland’s SBB is in the lead for reliability alongside Belgium’s SNCB, and Spain’s Renfe.

When it comes to booking experience, SBB also tops the list, followed by Deutsche Bahn and Austria’s ÖBB. This covers features like how long tickets are offered in advance and if they can be sold by external platforms.

Just 11 out of the 27 operators included in the survey achieved punctuality rates over 80 per cent, however.

Germany’s Deutsche Bahn, Portugal’s CP, and Sweden’s Snälltåget rank lowest for reliability.

What are the most and least expensive rail operators in Europe?

Comparing price per kilometre, travelling by train in the UK was particularly expensive. Great Western Railway was the most pricey, with fares two and half times higher than the average EU/Swiss operator.

Eurostar was the second worst for price – at twice the price of other European operators. The report notes that it is noticeably expensive when compared to other international rail companies, costing up to five times as much as RegioJet.

The third most expensive was the UK’s Avanti West Coast, with fares one and a half times more than the average EU/Swiss operator.

The most cost-competitive operator in Europe was Germany’s new entrant, Flixtrain. It was found to be four times cheaper than Deutsche Bahn, the main rail operator it competes with in Germany. Ouigo and RegioJet join Flixtrain in the top three most affordable operators.

For special fares, like discounts for families or specific age groups, Bulgaria’s BDZ, Portugal’s CP, Greece’s Hellenic Trains, Sweden’s SJ, and Italian operators Italo and Trenitalia scored the best out of the 27 operators.

The report also found that high prices don’t necessarily mean better service. ÖBB and Trenitalia had some of the best price-to-quality ratios in Europe, while Eurostar and Avanti had high fares but were found to deliver subpar services.

High ticket prices are ‘driving passengers away’

Victor Thévenet, rail policy manager at T&E, says the “ticket” to making rail travel accessible to all Europeans is to make train travel more affordable.

Research by McKinsey has found that 49 per cent of people cite prices as the primary factor in choosing a mode of transport. Europe on Rail has also found that 73 per cent of people believe rail travel should generally be cheaper than air travel on the same routes.

“Sky-high ticket prices are driving passengers away from trains,” Thévenet explains, adding that bringing costs down is a “shared responsibility between the industry and governments”.

“Rail operators need to set customer-friendly fares, while Member States and the EU should ensure fair competition and lower rail tolls.”

How can European rail be improved?

Some improvements to European rail are already in the works.

EU Commission President Ursula von der Leyen recently committed to creating a Single Digital Booking and Ticketing Regulation. This would allow passengers to easily book tickets for trains that cross country borders and operators without worrying about missing connections. They would also benefit from full EU passengers’ rights in the case of delays.

“The EU has opened a window of opportunity to finally mandate that train companies share their tickets with booking platforms to enable cross-border booking in just one click,” says Thévenet.

“Together with the rollout of the European standard for command and control system ERTMS, which will increase train capacity and punctuality, these regulations have the potential to make rail more reliable and easier to use. It is now time for the Commission to show these are not empty promises.”

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  • Daniela Daecher

    Daniela Daecher is a twenty-something bookworm and coffee addict with a passion for geeking out over sci fi, tv, movies, and books. In 2013 she completed her BA in English with a specialization in Linguistics. In 2014 she completed her MA in Linguistics, focusing on the relationship between language and communication in written form. She currently lives in Munich, Germany.

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Norway to introduce tourist tax amid record visitor numbers and overtourism concerns

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Norway is set to become the latest European destination to introduce a tourist tax to combat concerns about rising visitor numbers.

Lawmakers approved the new levy on Thursday, which allows municipalities to introduce a 3 per cent tax on overnight stays in “areas particularly affected by tourism”.

The law allows local authorities to apply the tax at their own discretion, and it will be added to accommodation charges. Authorities will also be allowed to adjust the percentage based on the season.

The funds raised by the tax will be used exclusively to improve tourism infrastructure projects that benefit both visitors and local people. Municipalities will have to demonstrate that their facilities are inadequate and have their plans approved by the government to spend the funds.

Cecilie Myrseth, Norway’s minister of trade and industry, said on social media that her government had reached a “historic agreement” to introduce a tourism tax that was “in line with what they have in the rest of Europe”.

The country is the latest in a string of European nations introducing or increasing visitor levies to tackle the growing problem of overtourism. A tax may also be applied to cruise ships that make stops in the country, particularly in areas that are most affected by overtourism.

Norway is experiencing a tourism boom

As tourists increasingly choose cooler, northern European destinations to get away from the heat, Norway has experienced a boom in visitor numbers.

Last year, a record-breaking 38.6 million people booked accommodation in the country. That includes more than 12 million overnight stays by foreign tourists – a 4.2 per cent increase from 2023.

Some previously quiet destinations have been overwhelmed, like the Lofoten islands, where eye-catching images of hiking trails posted on social media have led to an influx of visitors. With a population of 24,500 people distributed across several small towns and villages, keeping up with the cost of all these new visitors has been hard.

A recent survey by industry organisation Norwegian Tourism Partners found that 77 per cent of people in Tromsø, in northern Norway above the Arctic Circle, thought there were too many tourists there. Visitors have been drawn by the Northern Lights, wildlife excursions, Sami cultural experiences and what the city itself has to offer.

The increase in tourism has caused tension with local residents across Norway as infrastructure has struggled to keep up with the boom. Facilities like public toilets and car parks have been overwhelmed in popular destinations.

Some residents have even reported cases of people using their back gardens as toilets, and bemoaned the increased traffic clogging up Norway’s roads.

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  • Daniela Daecher

    Daniela Daecher is a twenty-something bookworm and coffee addict with a passion for geeking out over sci fi, tv, movies, and books. In 2013 she completed her BA in English with a specialization in Linguistics. In 2014 she completed her MA in Linguistics, focusing on the relationship between language and communication in written form. She currently lives in Munich, Germany.

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Wildfire warnings issued in the Canary Islands as millions prepare to holiday there

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As millions of holidaymakers prepare to head to the Canary Islands this summer, authorities have issued a wildfire pre-alert across the archipelago.

The warning, announced by the General Directorate of Emergencies on Sunday, applies to tourist hotspots El Hierro, La Palma, La Gomera, Tenerife and Gran Canaria.

It comes as the islands enter a high-risk fire period following the wet season, as hot, dry winds known as the ‘calima’ begin blowing in from the Sahara Desert.

Fires are common, but they haven’t slowed tourism

The risk of wildfire is nothing new for the Canary Islands.

The volcanic terrain, Mediterranean climate and fire-adapted vegetation – plants that have evolved to thrive in fire-prone environments – make them susceptible to summer blazes, and scientists say wildfires are part of the archipelago’s ecological rhythm.

Some of the worst occurred in 2023, when forest fires ravaged Tenerife, destroying more than 15,000 hectares of land and forcing 12,000 people to evacuate. The blaze was later found to have been started by arsonists.

This year, officials are urging tourists and locals alike to take extreme caution, warning against launching fireworks near forests and discarding cigarettes on dry ground.

But even as the fire warnings roll in, the Canaries’ appeal shows no signs of slowing down.

In 2024, the islands welcomed nearly 18 million tourists, including a record-breaking 15.5 million international arrivals. Among them, British travellers led the way, recording 6.3 million visits – up 500,000 from 2023.

Concerns about overtourism mount amid record arrivals

While the Canary Islands continue to attract record numbers of tourists, residents are increasingly voicing concerns about overtourism.

In April 2024, tens of thousands of islanders participated in protests, holding signs that read “the Canary Islands have a limit” while rallying against rising housing costs, environmental damage and the strain on public services.

Over Easter this year, about 80,000 hospitality workers in Tenerife, La Palma, La Gomera and El Hierrowalked out in a dispute with unions over pay.

The surge in short-term rentals has been especially contentious. Locals have reported getting priced out of their neighbourhoods as properties are converted into holiday  lets, the cost of living soars and wages stagnate.

Despite these concerns, tourism remains a significant part of the Canary Islands’ economy, accounting for approximately 35 per cent of its GDP.

Tenerife still reigns supreme

After welcoming seven million tourists in 2024, Tenerife remains the most visited island.

Its year-round sunshine and wide beaches keep it a firm favourite among families, especially during the UK’s summer school break and throughout the winter months.

As the peak summer season picks up, local tourism boards have made no indication that the fire pre-alerts will disrupt travel plans.

But authorities remain focused on prevention this year.

More than 2,000 firefighters are on standby. Meanwhile, the government has distributed detailed safety advice, urging people to prepare a go-bag, stay informed and follow emergency evacuation or shelter-in-place instructions if fires erupt.

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  • Daniela Daecher

    Daniela Daecher is a twenty-something bookworm and coffee addict with a passion for geeking out over sci fi, tv, movies, and books. In 2013 she completed her BA in English with a specialization in Linguistics. In 2014 she completed her MA in Linguistics, focusing on the relationship between language and communication in written form. She currently lives in Munich, Germany.

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Violent turbulence hits Ryanair flight in Germany, forcing an emergency landing and injuring 9

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Severe storms in southern Germany forced a Ryanair flight to make an emergency landing late Wednesday after violent turbulence injured nine people on board, German police said in a statement Thursday.

The flight, travelling from Berlin to Milan with 179 passengers and six crew members, encountered turbulence so intense around 8:30 pm that the pilot was forced to make an unscheduled landing at Memmingen Airport in Bavaria.

Eight passengers and one crew member were hurt.

Three people were taken to the hospital in Memmingen for treatment; the other injured people were released after receiving outpatient treatment. As a precaution, all passengers were checked for injuries by the emergency services.

Authorities did not permit the plane to continue flying, and the airline arranged bus transport for passengers. Milan is about 380 kilometres south of Memmingen.

More bad weather expected in Germany

Elsewhere in the region, storms damaged several homes in Ulm, Baden-Württmberg, according to the German news agency dpa.

In the Donaustetten district, strong winds tore roofs off multiple row houses, rendering them uninhabitable, though no injuries were reported. Fire officials suspect a small tornado or waterspout caused the damage. The German Weather Service (DWD) is investigating, according to dpa.

Storm-related emergency calls also came from other areas in southern Germany, where damage was mostly limited to fallen trees and flooded basements.

The DWD warned of further storms on Thursday, 5 June, with hail, strong winds, and localised heavy rain expected.

Author

  • Daniela Daecher

    Daniela Daecher is a twenty-something bookworm and coffee addict with a passion for geeking out over sci fi, tv, movies, and books. In 2013 she completed her BA in English with a specialization in Linguistics. In 2014 she completed her MA in Linguistics, focusing on the relationship between language and communication in written form. She currently lives in Munich, Germany.

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