Travel
Singapore Airlines, Emirates, British Airways: The best and worst airlines according to passengers
A survey has named and shamed the best and worst airlines operating to and from the UK, and the results are surprising.
British Airways is terrible value for money, has uncomfortable seats, and lousy food and drink. That’s according to the results of an annual passenger satisfaction survey conducted by UK consumer group Which?.
The survey of more than 7,000 passengers taking 9,000-plus flights, ranks airlines based on customer feedback on various areas, including boarding and booking processes, and the experience in the cabin. It also uses data from the UK Civil Aviation Authority to establish how many flights were on time or cancelled.
According to this year’s survey, BA and Air Canada are the worst long-haul airlines in the world, scoring an overall 62 per cent customer rating. Conversely, the top-performing airlines like Emirates, Qantas and Etihad all scored over 70 per cent, and the best-ranked carrier – Singapore Airlines – scored 81 per cent.
“There’s a clear disparity between airlines at the top and the bottom of the rankings,” says Rory Boland, Editor of Which? Travel. “Some airlines seem to think they can get away with treating their customers badly, knowing they are unlikely to face consequences in a sector with weak regulations.”
British Airways says the results are “entirely at odds” with the feedback it gathers itself from its own passengers. It points out its £7 billion (€8.44 bn) investment in improvements, and says customers are “already seeing the benefit.”
On the short-haul side, budget giant Ryanair scored the lowest, with a 49 per cent customer score. Which? noted that, despite being a value-for-money proposition, Ryanair “got a mediocre two stars for value for money.”
The consumer group quoted a Ryanair passenger as saying, “You think you are getting a fairly cheap flight only to find that you have to pay extra for everything. I would rather the price was higher but not have to pay to take on a cabin bag.”
But the Irish low-cost has hit back, saying the results are not representative of the millions of passengers who choose to fly with it each year.
“Ryanair this year will carry 200m passengers, all of whom (like us) ignore these fake Which surveys, and your invented passenger quantities,” Ryanair stated. “Not one of our 200m passengers wish to pay “higher prices” as you falsely claim. More Which rubbish.”
Which airlines were ranked the best to fly with?
At the top of the table, Singapore Airlines achieved a consumer score of 81 per cent, getting five stars for customer service, cabin environment, cleanliness and boarding process.
Etihad scored one percentage point more than Emirates at 78 per cent, to take second place. However, Emirates ended up being the long-haul Which? Recommended Provider (WRP) for one good reason.
Emirates is one of a few long-haul airlines that doesn’t automatically cancel your return ticket if you miss your outbound flight. Known as a ‘no show’ clause, both Etihad and Singapore Airlines missed out on the WRP status due to this practice.
In the short-haul market, the survey concluded Jet2 was rated the best airline with a customer score of 80 per cent. Passengers praised its booking process, helpful staff and low cancellation rate.
British regional airline Loganair scored well at 72 per cent, with five stars for customer service. Scandinavian airline SAS took third place with just one percentage point less, helped by its impressive 77 per cent on-time flight record.
Are British Airways and Ryanair really that bad?
Being named and shamed is never pleasant for any brand, and both Ryanair and BA have hit back at the accusations from the Which? survey.
British Airways, in particular, is spending a great deal of cash on improving the experience for its passengers, investing over €8 billion in new cabins, technology, operational improvements and lounges. A key investment has been the rollout of free WiFi messaging for all passengers on all flights – a significant benefit in today’s connected world.
The Which? survey highlighted the plight of a British Airways customer who had waited for nine weeks for a refund for a cancelled flight. However, the route she was flying was not operated by BA, but by its partner airline Aer Lingus, therefore the refund process lay with them.
At the 2024 Skytrax awards – the ‘Oscars of aviation’ – British Airways was named the world’s most family-friendly airline. In the same year, it won best short-haul airline at the Business Traveller Awards and was voted Most Trusted Airline Brand in a survey by Newsweek.
“There is always room for improvement and we know we don’t always get things right,” British Airways admits. “But we’re proud of the progress we’re making and will continue to focus on delivering the best possible service for our customers.”
As airlines have raised in the past, the sample size for the Which? survey is very small. For an airline like BA, the opinions of the 253 long-haul travellers included in the results represent a tiny percentage of the total number of passengers it carries each year. For Ryanair, the 1,027 people who fed back to Which? are 0.0005 per cent of its customers.
With a customer score of 51 per cent, Wizz Air was second to last in the short-haul rankings. Like Ryanair and BA, it has lamented the small sample size.
“Wizz Air flew over 12 million passengers in the UK over the last year and Which? only surveyed 109 Wizz Air customers – less than 0.001 per cent of our customer base,” the airline says. “It is therefore not a fair or accurate representation of Wizz Air’s industry-leading operational performance and significantly improved customer service.”
What are the top tips for airline passengers?
While the efficacy of the Which? survey is up for debate, the ranking does give some nuggets of useful information. Most notable is the ‘no show’ clause, which is certainly one to watch out for when booking long-haul flights.
Just like Emirates, Virgin Atlantic and BA won’t cancel your return ticket if you miss your outbound flight. However, all three airlines say it’s important to let them know as soon as possible that you won’t make your outbound flight so they can preserve the return portion.
When it comes to low-cost airlines, it pays to know what you’re getting into. Customers may complain about paying for bags and seat selection, but that’s the deal here – a bargain basement flight with no frills. Everything additional will mean additional spending.
And finally, if you’re planning to book a flight from Europe to the USA, it pays to fly with a European airline. Even on return flights, you’re covered by the strong consumer rights protections of the EU, including up to €600 if your flight is severely delayed or cancelled.
Travel
Bare all or be gone: Why swimsuits could soon be banned from German nudist beaches
While naturism dates to the 19th century in Germany, it is falling out of favour with young generations today.
Hoping to get away with less than the full monty on your next trip to Germany? Think again, say officials in the Baltic Sea city of Rostock.
Last week, the city introduced a new regulation allowing beach wardens to ban visitors who refuse to strip down in designated nudist areas.
The measure comes in response to “numerous complaints from people who felt harassed in the naturist areas,” Moritz Naumann from Rostock Tourism told CNN.
However, he emphasized that the rule is only intended to be enforced “in case of conflict.”
While banning clothes at a nudist beach might sound redundant, the decision highlights an ongoing challenge: ensuring that naturist spaces remain comfortable for those who embrace the lifestyle.
Germany’s love affair with nudism is fading
Naturism has deep roots in Germany. FKK or Freikörperkultur (Free Body Culture) dates to the late 19th century. The movement encourages adherents to cast off their clothing and participate in healthy activities to connect with the natural world, promoting a philosophy of body acceptance and harmony with nature.
For many Germans, social nudity has been seen as a normal part of life. Beaches, parks, and even hiking trails have long had designated nude areas in the country.
Today, however, the practice is fading among younger generations.
“The number of people practicing it today is decreasing,” Naumann noted, adding that Rostock has reduced its official naturist beaches from 37 to 27 zones as a result.
What’s acceptable behaviour at a nudist beach?
Anyone curious about naturism should be aware of specific rules and expectations. All body types are welcome and encouraged, but staring, taking photos, and making unsolicited comments are strictly off-limits.
And while designated beaches embrace social nudity, the practice isn’t accepted everywhere. Tourists who have disregarded these boundaries have sparked controversy not just in Germany, but also in Portugal and destinations as far afield asNamibia.
In Rostock, the 15-kilometre coastline is carefully divided into naturist, mixed-use and clothing-only beaches, ensuring that all visitors have a space where they feel comfortable.
But for those stepping onto a designated nudist beach, one rule is now clear: bare all or be prepared to leave.
Travel
The Big Question: How will AI transform the travel industry?
Booking.com CEO Glenn Fogel talks about the growing desire to travel, even as over tourism and sustainability concerns create challenges for travel companies.
Did you know that tourism accounts for 10% of the EU’s gross domestic product (GDP), according to the European Parliament? Statista also estimates that revenue for the EU-27 travel and tourism market will hit $220.1 billion (€210.3bn) in 2025.
The rebound in travel following the pandemic has driven much of the sector’s gains in the past few years.
Glenn Fogel, CEO of Booking.com says: “We have just seen such incredible desire to travel. You can actually see it, how much people want to travel because as soon as a country opened up, people would just jump to travel. So we got a big, big boost for the first few years of coming out of Covid. That desire to travel, it never ends.
“Now, of course, the question is, is it going to continue or not? And sometimes people talk about, ‘Well, prices are so high, so will people be able to travel or is there going to be a recession and people won’t have the money to travel?’”
In this episode of The Big Question, Glenn sat down with Angela Barnes to discuss the issues shaping the travel sector: sustainable tourism, overtourism and the wildest future trends.
Balancing sustainability with profitability
With an increased focus on sustainability in the travel sector, travel companies and their partners are facing more hurdles in maintaining profit margins while increasing sustainability options for consumers.
Fogel emphasises: “Sustainability is critical for the future of our industry. Our mission is to make it easier for everybody to experience the world. If the world isn’t worth experiencing, that’s not going to be good for travel.”
Rapidly changing and often overlapping regulations are also posing barriers to profitability in the travel sector, by forcing companies to invest significant time and resources in working out how to adhere to them.
EU regulations such as the Digital Markets Act (DMA) have contributed to higher costs and more cumbersome processes for European companies like Booking.com, unlike other global competitors like Google, which are far bigger and can more efficiently handle overlapping policies as well as rapid regulatory changes.
Other non-EU travel companies, often as big as Booking.com, also don’t have to adhere to EU regulations. That significantly affects Booking.com’s ability to compete with them, while also seeming to “punish” other successful European travel companies and the domestic travel sector as a whole.
Regarding those competitors, Fogel says: “They don’t have their engineers dealing with the regulations. Their engineers are creating better services for their consumers. So my thinking is: Why did we come up with this? We’re going to make things harder for the European companies to compete against the global travel industry.”
How is AI likely to change travel?
Artificial intelligence tools such as Booking.com’s AI trip planner, help travellers with more personalised itineraries, while also providing more customer support.
However, Fogel notes: “What’s more important though, in the future is a thing called agentic AI and that’s an area where the computer is doing the work for you.
So instead of you having to be typing into the browser or the app all the information and going through it, it’s doing it for you.”
Agentic AI is likely to allow the entire travel industry network, from consumer to supplier and the partners in between to coordinate through their own AI agents and plan travel solutions.
This will, unfortunately, be likely to lead to job losses, particularly in the customer service area.
Coming to the future of travel, Fogel said: “But what’s really interesting in the future is not supersonic but hypersonic. And where you actually are going into the edge of space and you’ll be able to do a trip from, say, London to Australia in a fraction of the time it takes now to do that. Now, will it happen or not? Who knows? Part of the issue is sustainability.”
He clarified that hypersonic travel is unlikely to be introduced in the next decade and that Booking.com has no investment in it currently. However, the company would be likely to add it to its inventory if and when tickets for hypersonic travel are available for sale.
Fogel also highlighted that Booking.com will not be providing private jets for ultra luxury travel, saying: “That’s not something that we do and we have no plan to do it. It’s a very, very small segment and it’s not very sustainable.”
The Big Questionis a series from Euronews Business where we sit down with industry leaders and experts to discuss some of the most important topics on today’s agenda.
Watch the video above to see the full discussion with Booking.com CEO, Glenn Fogel.
Travel
From Oscar winners to blockbusters: What are the world’s most cinematic destinations?
While New York and London lead the way, Madrid and Argentina surprisingly rank high as popular filming locations.
With the Oscars taking place this weekend, the real scene-stealers are not just the actors and directors. Stunning landmarks all around the world also bring their movie magic to life.
In the lead-up to the 97th Academy Awards, new research from film location experts Giggster has revealed the all-time most filmed landmarks in the US, the UK and beyond.
From the California coast and downtown London to Sydney’s soaring heights and Rome’s ancient Colosseum, these locations have lured filmmakers for more than a century, providing the backdrop for some of cinema’s most unforgettable moments.
Far from being just famous settings for the silver screen, they are also popular tourist destinations in their own right, drawing visitors eager to experience these iconic backdrops firsthand and walk in the footsteps of movie legends.
What destinations have featured in the most films?
Unsurprisingly, the world’s most filmed locations are in Hollywood’s home state.
California has appeared in more than 380,000 movies. Not all of them were set in Hollywood, either. From indie darling ‘Sideways’, which highlights the Santa Barbara wine country, to Alfred Hitchcock’s San Francisco-based thriller ‘Vertigo’, California has provided a backdrop to countless Oscar-winning or shortlisted films.
In both the US and the world, New York comes in at number two, with more than 294,000 films set in the Empire State. Most, including seminal films such as ‘Taxi Driver’ and the original ‘King Kong’, feature New York City itself – a full 273,569 of them, in fact.
Outside the US – excluding India’s Bollywood, which did not appear in the research – the UK ranks number two for filming locations. London tops the list with nearly 77,500 movies, more than triple the 22,710 filmed in Manchester, the second most popular filming destination in the UK.
Landmarks in Sydney, Paris and Italy take centre stage
The world’s most filmed landmark outside of the US and UK isn’t the Eiffel Tower or the Roman Colosseum. It’s Australia’s Sydney Opera House.
The Sydney landmark has appeared in over 160 movies. This UNESCO World Heritage Site has served as a backdrop in films ranging from romantic comedies to action-packed thrillers, including ‘Anyone But You’ and ‘Pacific Rim: Uprising’.
A close number two? That would be the Eiffel Tower, which has featured in 158 movies. Synonymous with love and adventure, this global icon can be seen in countless romantic classics, including ‘Midnight in Paris’ and ‘Amélie’.
Filmmakers are not only captivated by the Eiffel Tower, though. The Louvre Museum (ranked third with 110 films) and the Arc de Triomphe (tenth place with 73 films) further cement the French capital’s reputation as a filmmaker favourite – a sentiment shared by the 50 million annual visitors to the French capital.
But Italy boasts the highest number of most-filmed landmarks. The country counts six locations on the list, including the Colosseum – immortalised in ‘Gladiator’ – the Leaning Tower of Pisa and the ruins of Pompeii. That makes it a perfect destination for anyone looking to maximise their set-jetting potential in a single trip.
The world’s most filmed destinations
Giggster’s research features several film location surprises. For example, Madrid has appeared in the most movie scenes, excluding American and British destinations.
Perhaps thanks to its mix of historical architecture and 300-plus sunny days a year, the Spanish capital has appeared in nearly 55,000 films, including ‘The Bourne Ultimatum’ and ‘Spartacus’.
On a national scale, Argentina takes the top spot as the most filmed country, featuring in more than 112,000 movie titles. From the rugged landscapes of Patagonia to the bustling streets of Buenos Aires, its diversity has attracted the producers of films such as ‘Evita’, the Eva Perón biopic, and ‘Seven Years in Tibet’, a movie about the Dalai Lama starring Brad Pitt.
Where were 2025’s Best Picture nominees filmed?
The frontrunner, romantic-comedy ‘Anora’, largely showcases Brooklyn, including unmistakable locations such as Coney Island, but Las Vegas also features in several scenes.
‘The Brutalist’, starring Adrien Brody, was shot in Budapest and Tuscany.
Although Bob Dylan is most often associated with New York, his biopic – ‘A Complete Unknown’, starring Timothée Chalamet – was shot in neighbouring New Jersey.
‘Conclave’, a political thriller about the papal selection – and a popular dark horse for Best Picture – was shot in Rome and features a replica of the Sistine Chapel.
Planning your next trip around your favourite movie? Consider a train journey taking in Europe’s most cinematic sights.
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