Travel
Frequent flyer? Here’s which European airline has the best rewards programme
This new ranking considered more than 60 individual frequent flyer programmes worldwide – and European airlines performed well across the board.
Airline loyalty programmes are famously big business – but how much do you actually understand about how they work?
It should be a straightforward process – picking a credit card, spending at the right times and being rewarded with points to redeem for a dream trip – but it’s not always that simple.
Point.me, an airline point concierge service which assists with reward bookings, has attempted to lay bare the world’s best airline rewards programmes.
It’s released a report, ranking 62 of the world’s airlines, drawing on information released by the companies, as well as years of its own data.
The company considered a number of factors including redemption rates, ease of booking and customer service quality.
It revealed that the world’s top-ranking rewards programme is Air France and KLM’s joint Flying Blue.
It came in first place thanks to its ease of booking and the relatively low cost of redemptions, as well as the ability to book on the companies’ partner airlines, within the SkyTeam alliance.
How do airline reward schemes work?
Airline rewards or frequent flyer programmes allow passengers to collect points as they spend which can be redeemed as discounts on travel.
You might think that the majority of the points travellers earn and spend on flights come from flying – but that’s actually not the case.
While you can collect points based on distance flown by signing up to a specific airline’s programme, many carriers partner with credit card issuers to offer points on a wide range of travel-related spends.
The majority of reward points are earned through such partnerships, meaning that some airlines earn significantly more through credit card deals than they actually do by operating flights.
It isn’t just airlines who are the winners, though.
The fact that most of those points are earned through credit card programmes means that travellers don’t have to be frequent flyers to earn points they can leverage for travel.
How were the best rewards programmes selected?
If you spend wisely – and make sure to pay your credit card off in time – the rewards can earn you serious discounts.
As with everything, though, there are downsides and, for ordinary travellers without specific knowledge, it’s often near-impossible to decipher which programme is right for you.
To make things a little simpler, Point.me looked at various criteria, including how easy it is to earn points from non-flying methods – think dining and shopping, package holidays, transfer partners and transfer bonuses.
They also examined the value it’s possible to get for those points, how easy it is to book an award flight and the frequency of award availability.
On a more complex level, there’s flexibility in routing rules to consider – that is if you can book a stopover, for example, as well as change fees and policies – and customer service quality when it comes to booking.
Here’s what they found out.
Which airlines have the best rewards programmes?
Flying Blue, the loyalty programme for Air France and the Dutch flag-carrier KLM, proved that Europe knows what it’s doing when it comes to rewarding customers.
Point.me says the programme has exceptional performance across the board, receiving top marks in nearly every category.
Recently, Flying Blue has made significant adjustments to its loyalty strategy, which has led to good redemption rates and extensive partnerships that make it easy to earn miles – even without ever boarding an Air France or KLM flight – as well as flexible routing rules that make it easy to reach destinations worldwide.
Fairly unusually, customers are able to transfer points from all of the major credit card points currencies to Flying Blue, which makes it relatively easy to amass enough points for a flight even if your spending is spread across loyalty programmes.
Following Flying Blue is Air Canada’s Aeroplan programme.
Revamped in 2020, the Canadian company offers solid availability on partner airlines as well as generous routing rules which make it easier for travellers living in non-hub cities to use its miles.
Points from most of the major credit card programmes can also be transferred to Aeroplan.
Point.me did find that there were a number of challenges with booking some flights online, including long hold times, and slightly less impressive customer service than other programmes.
United MileagePlus, the US-based programme, may have received some negative attention recently for changes that make it less lucrative for very frequent flyers to be loyal to the airline. But Point.me found that the overall structure also makes MileagePlus one of the best for non-loyal or less-frequent travellers.
Points can be transferred from a number of other loyalty programmes and it was found that MileagePlus miles are easy to earn through a host of partner and co-branded credit cards.
Point.me also added that the company has implemented dynamic award pricing in a way that can actually be beneficial to casual travellers – particularly those tied to school schedules and national holidays.
Two more European programmes made the top five
Back in Europe, two UK companies came in joint fourth place – British Airways and Virgin Atlantic.
British Airways was praised for the extensive changes to its Executive Club programme in the past year. The expansion of its ‘Reward Flight Saver’ concept to long-haul flights, which allows travellers to redeem points at attractive rates with vastly reduced fees compared to prior versions of the programme, was hailed by Point.me.
As well as offering the ability to transfer points from other programmes, the Executive Club charges separately for each ‘segment’ on an itinerary – with pricing based on the distance of each flight.
Simply put, that means it’s possible to find solid options to and from hub cities. It does fall down, however, on connecting itineraries, especially when combined with hefty carrier-driven surcharges on non-Reward Flight Saver trips.
Virgin Atlantic Flying Club has similar pros and cons.
It was found to have some of the best economy redemption rates of all programmes Point.me evaluated, as well as a commitment to making seats available for award redemptions on every flight.
While the Club also partners with a wide range of credit card reward programmes, carrier-imposed fuel surcharges are extremely high in premium cabins, which is a black mark against Virgin.
Also, Point.me found that some partner bookings need to be made over the phone – and the Flying Club website doesn’t always make it clear when this is the case.
It was praised, though, for its keenness to offer space on flights that travellers tend to be most interested in – think economy flights from New York to London and back for under 9,000 points per person each way, with availability for entire families or larger groups, as opposed to individual seats only.
Which other European airlines offer the best loyalty programmes?
While Point.me tended to focus on the benefits of the programmes for Americans, it also focussed on a wider variety of companies’ reward schemes within Europe.
As well as the aforementioned Air France / KLM’s Flying Blue, British Airways Executive Club and Virgin Atlantic Flying Club, Aer Lingus’ AerClub and Finnair Plus rounded up the top five best programmes in Europe.
Up next was Aegean Miles+Bonus, which was praised for offering expanded availability on its own airline.
Scandinavian SAS Eurobonus was found to offer availability on its partner airlines, while Miles & More, by Lufthansa Group, was discovered to have impressive ease of booking.
Iberia Plus and Tap Miles&Go both make it straightforward to redeem points on a flight booking, rounding out the top 10 in Europe.
Turkish Airlines Miles&Smiles and Air Europa Suma both scored fairly averagely on the global scale but, in Europe, came in 11th and 12th place respectively – meaning they offer a number of perks other companies can’t.
Travel
Seat reservations on Spanish trains just got easier for Interrail and Eurail passholders
Interrail and Eurail passholders rejoice, as you can now skip the queues and reserve your seats on long- and medium-distance RENFE trains online.
Rail Europe, a European train booking platform, has expanded its offering to include trains operated by Spain’s state-owned railway, eliminating a major hurdle that has dogged rail passholders for years.
“The addition of RENFE’s passholder fares to our platform is a game-changer for travellers eager to explore Spain with ease,” says Jürgen Witte, Chief Product and Technology Officer of Rail Europe. “This enhancement ensures Interrail and Eurail Global Pass holders can navigate its world-class rail system seamlessly.”
With the new service, passholders can easily see if a seat reservation is required for their journey and what the associated costs will be.
From there, they can make their reservation online, eliminating the need for time-consuming in-person bookings where a lack of Spanish language skills is sometimes an issue.
What’s the problem with booking RENFE seats with a rail pass?
While many Interrail and Eurail trains don’t require seat reservations, Spanish high-speed trains – the Alta Velocidad Española (AVE) – do.
Although Interrail purports to allow bookings on some AVE trains via its self-service system, users report extensive issues in getting the platform to work. Some trains available on Interrail/Eurail are not bookable via the self-service system at all.
Previously, the only option to secure a seat reservation without buying a ticket on a RENFE high-speed train was to call the company. The traveller would then have to go to a RENFE station to pick up and pay for the reservation within 72 hours of booking, which is often not convenient.
“In Spain, almost all trains, apart from purely suburban ones, require a reservation, and RENFE’s own website doesn’t offer passholder reservations,” explains train travel expert Mark Smith, who runs the website The Man in Seat 61.
“Furthermore, Spanish trains can leave fully booked, so you ideally need to book ahead. This was a major issue for using an Interrail or Eurail pass in Spain.”
Smith warns that, particularly on peak travel days, such as Fridays and Saturdays in the summer months, queues can be atrocious. At major stations in Madrid and Barcelona, passengers can wait as long as one or two hours to be served.
The complexity has caused confusion and frustration among travellers. On the Eurail forum, one user said, “Not gonna jump through hoops to go to Spain. I’ll cancel the Spain leg and stay in France.”
How to book seat reservations with RENFE
To reserve a seat on a RENFE high-speed AVE train, simply head to the Rail Europe website.
Click ‘add rail pass’ below the journey planner and select the type and class of pass you hold. Then, you can search for a journey as normal, but you should only see the passholder reservation costs rather than the normal ticket costs.
Smith notes that the Rail Europe system defaults to a second-class reservation in the search results. Holders of first-class passes need to manually change the price drop-down if they want to reserve a first-class seat.
There are other options for booking seats on RENFE with a pass. These include using Dutch agency HappyRail, which has proven to be successful at booking seats on AVE trains, but charges a 3.5 per cent fee.
Interrail and Eurail reservation services have been available since 2023, but success is patchy. Smith notes that, when the systems do work, they allow booking in first or second class, but not in the ‘premium’ class that gets passholders Sala Club lounge access and a meal with wine included on AVE and Euromed trains.
Smith has long recommended Rail Europe as a booking service for Interrail and Eurail passholders, as it has more seat choices, more benefits for first-class passholders, and no booking fees.
“This is a big step forward,” says Smith, “and if one system won’t get you the reservation you want, try the other.”
Where can you travel with RENFE?
RENFE operates a comprehensive route network across Spain, with both its AVE (high-speed) and Larga Distancia (long-distance) trains. On the map below, the purple lines are AVE trains, and the grey lines are the slower long-distance routes.
As well as travelling within Spain, RENFE connects to several international destinations. These include Oporto in Portugal and several destinations in France.
From 23 April, RENFE will launch a new direct Seville-Barcelona train service, cutting out the transfer in Madrid and making it easier to get between the two popular cities.
Along the way, it stops in Córdoba, Puertollano, Ciudad Real, Madrid, Zaragoza, Lleida, Tarragona, and Girona, which are all attractive destinations to visit, too. The high-speed service takes around six hours and is set to make travel between the south and northeast of Spain a much more convenient option.
Travel
ETIAS scams: Everything Brits need to know about EU travel as ETA launch causes confusion
Brits planning travel to Europe are being warned by an industry body not to fall for scams amid confusion over entry and exit rules.
With the UK’s Electronic Travel Authorisation (ETA)coming into force this week, scammers are busy taking advantage of the uncertainty. The Association of British Travel Agents (ABTA) has warned of fake websites offering a similar pass to British travellers heading into mainland Europe.
From 2 April, Europeans who don’t have a British passport are required to obtain an ETA to visit the UK. The Electronic Travel Information and Authorisation System (ETIAS) is a similar system that will affect UK travellers heading to Europe.
However, ETIAS is not due to launch for another 18 months, and there is presently no requirement for Brits to obtain any additional documentation to travel.
What authorisations are currently required for travel between the UK and the EU?
The UK’s ETA came into force for Europeans on 2 April, and means any EU passport holders will need to apply for and secure an ETA before visiting the UK.
The scheme has been live for visitors from non-European visa-free nationalities since January. However, its rollout has come with plenty of hiccups and confusion.
“If you have friends, family, or business associates visiting from abroad, they’ll need to check if they need to get an ETA,” says ABTA. “This is one of three changes coming up for travelling across borders between the EU and UK, but the only one to have gone live, meaning there is scope for confusion.”
There is an equivalent rule coming in for Brits traveling to Europe – the ETIAS. However, the ETIAS won’t be introduced until the new EU Entry/Exit system (EES) goes live.
The EES has been pushed back several times already, but is presently anticipated to launch in October 2025. It will be rolled out in stages, so not all changes will take effect immediately.
The ETIAS is expected to be introduced in 2026, and ABTA says likely not before the end of 2026. Even then, ETIAS is expected to be optional for at least six months. Right now, there is no additional documentation required for Brits to holiday in Europe.
“With three new changes coming in over the next couple of years, we’re keen that people understand what it means for them,” says Graeme Buck, director of communications at ABTA. “In short, the only thing to act on now is for European visitors to the UK to apply for an ETA. Nothing will be changing for UK travellers going to Europe this summer.”
How to apply for ETIAS when it comes into effect
ETIAS will be similar to the US ESTA scheme, where a simple online application grants permission to travel within the relevant area for a period of time.
For the EU scheme, the cost of an ETIAS is expected to be around €7 and will be valid for up to three years (or until the passport reaches three months to expiry). It will allow British visitors to stay in any EU country (or countries) for up to 90 days in any 180 day period.
According to the EU, third-country nationals, including the UK, will be granted a ‘grace period’ of six months on a one-time basis if they forget their ETIAS.
“Those coming to Europe for the first time since the end of the transitional period will be allowed to enter without an ETIAS provided they fulfil all remaining entry conditions,” the EU says.
ABTA warns that “people who try to apply for an ETIAS now may be at risk of fraud, with a loss of money and possibly personal data too.”
When the time does come, the only place to apply for an ETIAS will be on the official website. Any apps, websites, or social media posts suggesting there is an alternative route are impostors.
Travellers will need to submit personal information and passport data, as well as disclose any serious convictions in the past 20 years. They must state the reason for their travel and where they will be staying, as well as the Schengen Area country they will first be visiting.
The fee is payable for all applicants aged between 18 and 70. Those under 18 or over 70 will still need to apply for the document, but won’t be charged.
“With two further changes planned, the situation may not seem simple,” adds Buck. “As the changes affecting UK travellers start to come in towards the end of the year, ABTA and our members will be on hand to support travellers.”
Travel
DiscoverEU: How to get one of the EU’s 36,000 free rail passes for young people this summer
There’s good news if you are young and looking for a budget-friendly way to explore Europe this summer.
The EU is giving away almost 36,000 free rail passes to 18-year-olds under the DiscoverEU scheme.
Introduced by Interrail and the EU, the scheme aims to give young Europeans the opportunity to learn about their neighbouring countries and cultures.
Those eligible will be able to explore Europe’s heritage and history while meeting people from across the continent.
All you need to do is answer six questions.
DiscoverEU: How to apply for a free EU rail pass
To be in with a chance of winning a free rail pass, applicants must be born between 1 July 2006 and 30 June 2007.
The scheme is open to legal residents of the 27 EU member states or Overseas Countries. Residents of third countries associated with the Erasmus+ programme can also apply. These include Iceland, Liechtenstein, North Macedonia, Norway, Serbia and Türkiye.
If that’s you, the next stage is to head to the European Youth Portal to take an eligibility quiz.
You will have to answer five multiple-choice questions about the EU and one additional question. These cover general knowledge about the EU and its initiatives aimed at young people.
You will also be asked to give more information about your travel plans. This includes when you plan to travel, whether it will be the first time you have travelled alone without your parents, what you would like to learn from the experience and how you will finance your trip.
This information will not have any impact on the selection process.
The Commission will rank applicants based on their EU quiz responses and will offer travel passes following their ranking up to the limit of available tickets.
Applications are open from 2 April to 16 April 2025.
You cannot apply if you have previously been given a DiscoverEU pass.
How will the free rail pass scheme work?
Those who prove successful will get a free rail pass to travel in Europe for up to 30 days between 1 July 2025 and 30 September 2026.
At the application stage, you can choose to either travel alone or with a group of up to five friends. If you choose to travel as a group, you can share your application code with your friends to allow their registration.
Only the group leader has to answer the EU quiz questions; group members just need to supply personal data to complete the application and fulfil the age and residency criteria.
The travel pass can be used in your residency country only for one outbound and one inbound journey. It must include travel to at least one other country eligible under the scheme.
The overall journey can last from one day up to a maximum of one month, including up to seven travel days.
Participants will generally be eligible for a pass worth up to €283.26 in second or economy class. The amount may be raised for applicants travelling from remote or overseas regions.
In some cases, coach and ferry passes will be included too. To ensure young people living in remote areas or on islands are not excluded, flights may also be awarded in exceptional cases. Preference will always be given to the most sustainable option.
If you’re one of the lucky awardees, you will also be given a European Youth Card (EYCA) valid for one year. This grants discounts for cultural visits and activities, learning, nature, sports, local transportation, accommodation, food and more across the EU.
How will applicants for the free rail pass be selected?
Applicants will be selected up to the available budget and ranked following the correctness of their replies.
There is a quota of travel passes set for each country. If a country has fewer applications than the quota, the remaining passes will be distributed to countries with a higher number of applications.
If there are too many eligible applicants, a ‘first come, first served’ principle will apply – meaning earlier applications could be favoured as a last resort.
Special support is available for participants with disabilities or health conditions.
Successful applicants will be notified by email after the selection period has ended in May.
They will then be connected with an EU contractor who will take care of the travel bookings and payments.
Passes purchased directly by the selected applicants will not be reimbursed.
Is anything expected in return for the free rail passes?
When you apply for a free pass, you are invited to become a ‘DiscoverEU Ambassador’. This means you are encouraged to report back on your travel experiences through social media or school and community presentations.
The scheme’s app will allow you to create a customised map of your itinerary with statistics on the number of trains taken, number of countries visited and CO2 savings, which can be shared on social media.
Young travellers will also need to report back in an online survey after taking part in the scheme.
On its completion, travellers will receive a certificate of participation highlighting competencies and skills gained from their travel experience.
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