Travel
Symbol of a connected Europe: Eurostar’s drive for reinvention amid Brexit, competition and strikes
One passenger vowed to never travel with Eurostar again after last-minute strikes ruined his Christmas plans.
This year marks the 30th anniversary of Eurostar carrying passengers from London to Paris.
The first fare-paying passengers used the service to travel through the Channel Tunnel in November 1994.
As UK newspaper the Guardian reported at the time, “there was a cheer as the £24 million [€28 million] locomotive glided out of Waterloo, cheers as it dived into the tunnel at Folkestone and more cheers as it arrived a record 18 minutes later at Calais.”
Despite long delays during Channel Tunnel construction and a series of glitches during trial runs, Eurostar was hailed as history-making.
For years, it has been a cornerstone of European travel and Britain’s most convenient and comfortable gateway to the continent.
But recently, the company has been battling a series of challenges as Brexit, Covid, strikes and competitors threaten to derail operations.
So what is the future of Eurostar and has the visionary rail company reached the end of the track?
Eurostar struggles to adapt to post-Brexit red tape
Brexit has been an agent of doom for Eurostar in myriad ways.
Following the UK’s exit from the EU, there is now a requirement to stamp British passports at borders. At London’s St Pancras Station, where the Eurostar departs, this has become a time-consuming operation.
Initially, these rules exacerbated by a lack of staff meant that passengers could not be boarded in time.
As such, although the first train of the day between London and Paris has the capacity to carry 900 passengers, Eurostar had to cap ticket sales at 550, meaning 350 seats were going unsold.
To combat this, Eurostar rolled out a ‘SmartCheck’ system last summer which uses facial biometric data to replace the manual UK exit checks – although for now it is just available to Eurostar’s Business Premier and Carte Blanche passengers.
Before travelling, passengers who opt into the service must scan their passport and face alongside their tickets on the SmartCheck iProov.me app – the biometric solution provider behind the system.
On reaching the station, they will then be able to use the dedicated SmartCheck corridor with its walk-past facial biometric checkpoint.
This has allowed them to stop capping passenger numbers, helped by increased police resources. Fifty extra French border control agents have been deployed in Paris Gare du Nord and London St Pancras stations, according to Eurostar.
Brexit checks for Eurostar to affect Amsterdam-London route
A knock-on effect of border checks is also being felt on the popular Amsterdam route, which is set to be affected for six months this year.
The Dutch capital’s Centraal station is undergoing major refurbishment meaning there will be insufficient space for border security equipment and waiting areas for passengers headed to London.
As a result, Eurostar will reduce Amsterdam-London services from four down to three a day from June until early 2025.
Passengers returning to London will have to change at Brussels where security and passport checks will take place. This change will add 48 minutes to an hour and 48 minutes to the journey as UK-bound services cross the border.
On the other hand, some services that were previously suspended have been reinstated, such as the Eurostar Snow service from London to the Alps which welcomed over 4,000 passengers this winter.
Post-Brexit biometric border checks could force Eurostar to limit services
The latest post-Brexit hiccup for Eurostar is the EU’s new Entry-Exit System (EES) which is due to come into force in October.
This will see biometric checks for non-EU citizens before entering the international zone at London St Pancras station.
It will likely lead to yet more long queues, HS1, the owner of the station and operator of the high-speed line between London and the Channel tunnel, has warned.
This could result in a further reduction in services and passenger numbers, the company added.
Too few kiosks have been proposed by the French government meaning Eurostar will likely struggle to process the current volume of passengers.
“We have been working proactively on projections to accurately assess our needs across all stations. As a result, we plan to install around 65 pre-check-in kiosks in our terminals at St Pancras in London and Gare du Nord in Paris,” a Eurostar spokesperson told Euronews.
“We are also significantly reinforcing border control capacity with additional manual booths and electronic gates at both stations. Eurostar has invested around €10 million in deploying solutions to meet these new regulations.”
Eurostar faces Channel Tunnel rivals who could cut costs for travellers
Eurostar is also contending with rivalry on its cross-Channel train route.
In late 2023, new rail operator Evolyn announced plans to purchase a fleet of 12 trains to serve the London to Paris line.
The Spanish-owned firm with mysterious investors aims to launch in 2025. It would be the first time that Eurostar has faced cross-Channel competition in its 30-year history.
In addition, the Virgin Group, founded by billionaire Sir Richard Branson, could also challenge Eurostar’s monopoly.
Although the project is still in its early stages, it reportedly aims to serve routes from London to Paris, Brussels and Amsterdam.
From 2028, the newly established rail operator Heuro says it will add another alternative to Eurostar between Amsterdam, Paris and London.
“We just want lower prices and [to get] more people off planes and on trains,” founder of the Dutch company Roemer van den Biggelaar told RailTech.
For Amsterdam to Paris, Heuro is planning 16 services per day, while Amsterdam to London will see 15 a day.
Christmas ‘ruined’ after Eurostar hit by strikes
Eurostar is also struggling with its reputation after a last minute strike in late December 2023 by French Eurotunnel staff ruined Christmas travel plans for thousands of Brits.
The surprise walkout was staged over bonus pay and working conditions and saw some trains rerouted back to Paris and thousands of passengers left stranded.
During the incident, one frustrated passenger tweeted, “Families devastated here at London St. Pancras International. I’m not using Eurostar ever again.”
Amongst all these setbacks, Eurostar still announced that it transported 18.6 million passengers in 2023, up 22 per cent on 2022 and putting numbers back in line with pre-Covid levels.
The company says it remains “absolutely committed to growing high-speed rail in Europe” and hopes to lure passengers with sustainable travel options and a new rewards programme.
Let’s hope there’s light at the end of the tunnel for this 30-year-old institution.
Travel
From rising rents to rewilding: How tourists are rethinking their impact on the places they visit
Tourists are increasingly aware that the way they travel matters – not just for the planet, but for the people who call popular destinations home.
That’s the key takeaway from Booking.com’s 2025 Sustainable Travel Report.
In its tenth edition, the report finds that more than half of travellers are now conscious of tourism’s impact on local communities as well as the environment.
Based on insights from 32,000 people across 34 countries, the report reveals a potential paradigm shift in how we define responsible travel.
Are good intentions enough?
Seeing the world in a more sustainable way seems to be more popular than ever.
A whopping 93 per cent of respondents to the survey, which included thousands of people across six continents, said they want to make more responsible choices and have already taken steps to do so.
That is more than double the percentage of respondents who said as much in 2016.
Simple actions, from turning off air conditioning to avoiding overcrowded hotspots, have begun to enter the mainstream, too.
But this year’s research shows that more environmentally friendly travel is only part of the story. The economic and social effects of exploring new places, from the pressure added to housing systems to paying due respect to cultural traditions, are now top of mind for many tourists.
Almost 40 per cent of respondents are seeking advice on travel outside of peak seasons or visiting alternative destinations to avoid overcrowding.
The report also reveals a disconnect between ideas and action, however.
Almost a third of respondents reported rising living costs in their home destinations due to tourism. Yet only 16 per cent believed that capping visitor numbers is the answer. Instead, many call for better investment in waste management, public transport and conservation to curb the impact of overtourism.
Many destinations are embracing this shift in priorities
Some places are adapting to evolving traveller expectations.
Chile, for instance, is actively courting “responsible high-spend tourists” – people who, according to the country’s tourism board, seek immersive, culturally sensitive experiences. They are also willing to spend more to support local businesses and conservation efforts.
To target these travellers, the country is expanding protected areas, supporting rewilding projects and investing in eco-friendly travel options.
In theGalapagos, where fragile ecosystems face enormous pressure from tourism, some cruise operators are rethinking their business models. Itineraries now prioritise sustainable activities, with guides reminding guests of the impact even a single footprint can have on the environment.
The islands have also pushed back against overtourism by doublingentry fees.
Others are feeling the pressure
The situation is more strained elsewhere as increasing visitor numbers overwhelm some destinations.
After a trial last year, Venice relaunched its day-tripper tax in 2025 to help manage the flood of tourists that strain its historic core. Visitors who fail to pay can face steep fines. But the €10 fee has done little to dissuade travellers from descending upon the city en masse.
Last summer, the number of tourist beds in Venice overtook the number of residents.
Spain has seen a rise in anti-tourism sentiment. In destinations likeBarcelona,Mallorca andTenerife, locals have protested the impact of short-term rentals, noise and congestion.
Local governments are beginning to act, but change has been slow and piecemeal.
Outside La Sagrada Familia – one of Barcelona’s most photographed places – officials are introducing aselfie space to ease overcrowding. But the plan seems unlikely to stem the tide of tourists queuing up to see Gaudí’s famously unfinished cathedral.
Tourism needs clearer direction
The findings of the 2025 Sustainable Travel Report underscore a key challenge for the industry: aligning growing traveller awareness with meaningful, accessible action.
“To ensure that destinations can continue to be enjoyed by both locals and visitors alike, tourism, infrastructure and innovation need to keep pace with travellers’ good intent,” says Danielle D’Silva, director of sustainability at Booking.com.
The app itself is likely to contribute to these causes. D’Silva says the company plans to feature hotels, homestays and guesthouses that have reputable sustainability certifications or provide training and guidance for its accommodation partners.
With so many travellers wanting to make more sustainable choices, the question now is whether next year’s figures will show intent turning into impact.
Travel
Egypt travel: Pyramids of Giza revamp project hopes to curb congestion and aggressive vendors
Millions of visitors travel to Egypt each year to see the iconic Pyramids of Giza.
Despite being one of the world’s most famous ancient sites, the experience leaves many travellers with unpleasant memories.
For years, the UNESCO World Heritage Site has been plagued by poor management, unregulated and aggressive vendors, and reports of animal cruelty.
Now, Egypt is taking steps to clean up the Pyramids of Giza – but the revamp has got off to a rocky start.
Vendors protest relocation to new zones
Experiences of overcrowding and persistent tour touters have tarnished many tourists’ experiences of the Giza Plateau – home to several pyramids and the Great Sphinx.
The Egyptian government’s newly unveiled plan aims to relaunch the site with improved management and regulations.
The project, led by Orascom Pyramids Entertainment Services Company, is reportedly set to cost $51 million (€45 million).
This week, a new access point to the complex on the Fayoum Highway was tested, replacing the historic entrance near Marriott Mena House, which frequently suffers from traffic jams and congestion.
But the trial run faced pushback from horse and camel tour operators, who blocked vehicles from entering in a protest against their relocation to new designated parking areas.
They say these are too far from the entrance and will damage business. The vendors have long been accused of harassment and alleged extortion by visitors.
Businessman Naguib Sawiris, the founder of Orascom Telecom Holding and Orascom Investment Holding, wrote on X that sellers who refuse to move to the new zone area would be banned.
“The well-being of the public and preservation of this treasure is far more important than catering to the interests of 2,000 individuals who have caused harm to the country for years,” he posted.
Pyramids of Giza adopt electric vehicles
The new measures also prohibit private vehicles and tour buses from entering the plateau, instead providing visitors and their guides with eco-friendly electric vehicles to get around the site.
While the transition aims to improve the sustainability of the complex, some visitors have complained on social media about the availability of the vehicles, saying they’ve been forced to wait or walk in the heat.
Orascom issued a statement in response, stating that 45 electric buses had been made available on the site and are scheduled to run every five minutes.
The revamp will also see several tombs restored, the introduction of online ticketing and a new visitor centre.
Visitors warned against animal tours at Pyramids of Giza
Some hope that the relocation of tour vendors is also a step towards bringing an end to animal cruelty reported at the site.
A recent investigation by People for the Ethical Treatment of Animals (PETA) found instances of routine abuse and animals left to rot at the side of the road.
“PETA has documented the routine punching, kicking, whipping, and starving of horses and camels at the pyramids,” says PETA Asia Vice President Jason Baker.
“Animals are literally ridden to death and then dumped like rubbish outside the gate. The Pyramids of Giza should symbolise Egypt’s beauty and history – not unchecked animal abuse. The Egyptian government must act to remove these suffering animals from Giza.”
The campaign group is urging tourists not to engage the services of these animal tour companies.
Travel
When is the Sistine Chapel closed? What to know about visiting Rome following Pope Francis’ death
Tourists who have booked to visit Rome in the coming weeks will experience the city during a rare historical moment.
Following the death of Pope Francis on 21 April, a series of religious rituals and procedures will be enacted that might impact travel plans.
The Argentinian-born pontiff died on Monday of a stroke, which triggered a coma and “irreversible” heart failure, the Vatican announced.
The Sistine Chapel will be closed to the public while it is used for voting on the new pope – a process that will see the famous room closed for over a week.
Crowds and queues around the Vatican are expected to be particularly heavy, especially given the celebrations for the Catholic Church’s 2025 Jubilee Year are already drawing an increased number of visitors.
Here’s what to know about expected travel disruptions in Rome, or, if you’re planning a trip to witness some of the religious traditions, where you can participate in them.
When will the Sistine Chapel be closed?
Travellers to Rome in the next few weeks have been warned to expect closures, visitor restrictions and crowds at some of the city’s main attractions.
Rome’s key tourist sites within the Vatican – the heart of the Catholic Church – will now be absorbed by mourning and reelection procedures.
Around 15-20 days after the pontiff’s death, the conclave will begin, a storied process to determine the next pope.
This strictly confidential gathering sees Roman Catholic cardinals locked inside the Sistine Chapel until a decision is made.
As such, the room adorned by Michelangelo’s frescoed tour de force will be closed for about a week before the conclave begins and will remain closed for the entire duration of the process.
It will likely open again a couple of days after the conclave ends, as it has done after the death of previous Popes.
The Vatican City State has announced that the Sistine Chapel will be closed to the public from Monday 28 April, for the requirements of the conclave.
The chapel is accessed through the Vatican Museums. These will remain open to visitors with all other parts accessible, including the Raphael Rooms, according to tour operator Through Eternity Tours.
The Vatican Museums and the Castel Gandolfo Museum Complex will, however, be closed on 26 April as a sign of mourning for the funeral of Pope Francis.
Tours of the Necropolis of the Via Triumphalis and the Vatican Gardens will be suspended for security reasons, however, as the cardinals are bused back and forth from the chapel to their accommodation through the grounds.
The Vatican Museums states that all tickets, including for the Sistine Chapel, are non-refundable and dates, times or names cannot be modified.
If you have purchased tickets through a third-party operator, you should check their website or contact them about refunds or date changes.
Long queues and dress codes for St Peter’s Basilica
Tourists should expect limited access to St Peter’s Basilica, where Pope Francis’ body is now lying in state from today, 23 April.
As mourners flock to pay their respects, tourists wanting to visit the church should expect lengthy queues and heightened security.
The dress code for visiting the sacred site will be strictly enforced. This includes having shoulders and knees covered and avoiding wearing short skirts, shorts, flip-flops and sleeveless tops.
Some areas of the basilica may not be accessible, including the dome. Guided tours to the basilica are suspended as access is via the Sistine Chapel.
Pope Francis requested to be buried in the Basilica of Santa Maria Maggiore, a majestic UNESCO-designated sanctuary containing a piece of the Holy Crib and a venerated icon of the Virgin Mary as the protector of the Roman people.
Access to the church is likely to be restricted due to funeral preparations and the burial.
Millions expected in Rome for Pope’s funeral
While it may be disappointing to forgo seeing the Sistine Chapel or St Peter’s Basilica, a visit in this period can also be a once-in-a-lifetime experience (the Italian expression for ‘once in a blue moon’ is ‘every time a pope dies’).
Visitors from around the world are expected to descend on Rome in the coming weeks for a chance to witness this monumental event for the Catholic Church.
“Historically, during the passing of a pope – as we experienced firsthand in April 2005 during the death of Pope John Paul II – travellers witnessed a profound moment of history,” James Ridgway, CEO of Christian travel specialist ETS, told Travel Weekly.
“While some sites around St. Peter’s Basilica and Vatican City experienced closures or restricted access, many travellers were able to participate in public gatherings, memorials and prayer services, creating a deeply meaningful experience.”
If you are planning a short-notice trip to participate in some of the funeral and reelection events, you should expect higher flight prices.
“We’ll definitely see an increase in flight prices to Rome and to Italy over the next few weeks, as the faithful flock to pay their respects and potentially to see the announcement of the new Pope,” Angus Kidman, travel expert at Finder, told Australian site news.com.au.
Hotel prices in Rome are also likely to rise as demand increases, says Tim Hentschel, the co-founder and CEO of travel company HotelPlanner, while some shops and restaurants may be closed as a sign of respect.
The Pope’s body will be lying in state for public viewing in St Peter’s from 23 April until Saturday, 26 April, when the funeral will take place in St Peter’s Square.
The chapel where he is on display is accessible on 23 April from 11 am to midnight, 24 April from 7 am to midnight, and 25 April from 7 am to 7 pm.
The funeral is expected to draw huge crowds, possibly larger than that of Pope John Paul II in 2005, which was attended by approximately four million people.
Where to witness the announcement of the new pope
When the conclave begins, St. Peter’s Square will remain open, but it will be packed with visitors and media.
The outcome of voting rounds is indicated via smoke released from the chapel chimney – black for inconclusive, white for the successful election of a new pope.
According to the National Catholic Reporter, you can see the smoke from the chapel twice daily – around noon after the first two ballots and again at 7 pm after the last round of voting.
White smoke might appear earlier, at around 10.30 am or 5.30 pm.
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