Travel
Planning a train adventure in 2024? These are the best stations in Europe for a convenient trip
Travelling by train in 2024? These are the best stations for shops, services and waiting times.
Europe’s airports are regularly ranked from best to worst to help travellers make informed choices.
With train travel surging, it’s time to look at which European railway stations offer the best travel experience.
From connections to delays, the annual European Railway Station Index analyses Europe’s 50 largest railway stations by passenger volume.
Here are the top – and bottom – railway stations for passenger convenience in Europe in 2023.
How are the train stations ranked?
The annual European Railway Station Index ranks 50 major train stations on the travel experience they provide.
Compiled by consumer advocacy group the Consumer Choice Center, it assigns points for waiting times, delays and transport connections – both locally and for onward train travel.
It also considers ticket offers, ticket booth operating times and availability of information, along with in-station services – like lounges, shops and restaurants – accessibility, smartphone apps, free wifi and the availability of ride sharing services like Bolt and Uber.
Reports from national authorities, online statistics, station maps, real-time updates and its own research on consumer expectations inform the analysis.
After taking the crown in 2022, Zurich Hauptbahnhof in Switzerland remains number one for passenger convenience, scoring 102 points.
Its ticket office stays open from 6am to 9pm. There are special ticket offers for children, large groups, young and elderly people, and those with disabilities. The station scored especially well on waiting times, with an average of one minute, while only three per cent of trains were delayed.
With 106 shops and kiosks and 53 restaurants and takeaways to choose from, though, you’d be forgiven for missing your train.
Despite only entering the rankings this year, Vienna Hauptbahnhof in Austria has landed straight in second place, scoring highly on in-station services, onward travel and accessibility.
Berlin Hauptbahnhof in Germany secures the third spot, which it shares with another Swiss entry – Bern – followed by Utrecht Centraal in the Netherlands.
Also in the top 10 were Frankfurt Hauptbahnhof in Germany, Napoli Centrale in Italy, Amsterdam Centraal in the Netherlands, Gare de Lyon in Paris, France, Oslo Central Station in Norway and Vienna Meidling in Austria.
Choosing one of these stations for departure, transit or arrival could mean less time waiting for trains, more ticket packages to choose from, more shops and first-class lounges and better connections.
What’s the worst train station in Europe?
Among Europe’s busiest train stations, Bremen Hauptbahnhof in Germany had the lowest score for customer convenience with just 39 points.
With an average waiting time of 11 minutes and 43 per cent of trains being delayed, travellers can expect a slow journey when travelling to or from the northwest city. A lack of onward connections, no free wifi and just nine shops and 15 dining options added to its low score.
In second to last place is Munich-Pasing in Germany. The country continues to fare badly, with Berlin Zoologischer Garten, Berlin-Gesundbrunnen and Berlin Ostkreuz also in the bottom five, despite its capital’s main station making the top five.
This is mainly down to severe train delays and waiting times, but Germany’s subsidised €9 train ticket also plays a part.
Rounding out the bottom 10 were Essen Hauptbahnhof in Germany, Birmingham New Street in the UK, Châtelet-Les Halles and Haussmann Saint-Lazare in Paris, France, Helsinki Central in Finland and Firenze Santa Maria Novella in Italy.
Due to falling passenger numbers, London’s St Pancras International station was not included in the ranking.
How have Europe’s train stations changed since 2022?
Now in its fourth edition, the European Railway Station Index notes some trends and anomalies from the previous years.
In 2023, scores for all stations were lower than the previous year, marking an observable drop in quality with delays worsening as stations rebound from the pandemic, while the number of shops and restaurants have declined.
Accessibility scores improved, however, showing efforts to accommodate those who use wheelchairs and provide additional signage and directions for people with disabilities.
Ukraine’s Kyiv-Pasazhyrskyi was not included in this year’s list due to a lack of data, but the report applauds the country for managing to run 85 per cent of its trains on time while under bombardment in 2022.
Russia’s invasion of Ukraine may have impacted rail congestion across Europe since 2022, with an estimated six million Ukrainian refugees seeking shelter, it also notes.
Has Germany’s cheap train ticket scheme been a success?
Germany’s cheap train ticket scheme, introduced in 2022, led to a boom in rail travel across the country.
Of the 50 stations analysed, 21 German stations made the cut due to high passenger numbers – yet only two made the top 10. Munich has dropped to 22nd place after once coming 2nd.
Last year, the green scheme led to an 80 per cent spike in rural train travel compared to 2019, hitting smaller stations that lack the capacity to deal with large numbers. It has failed in its goal to reduce the number of cars on the roads, the report notes.
Germany has now introduced a more expensive €49 ticket to keep numbers manageable but the report says that smaller stations and local commuters have already been damaged by the €9 scheme.
Travel
Travel warning: Bringing European meat and dairy products into the UK could land you a €6,000 fine
The UK has put a temporary ban on travellers from Europe (including returning British citizens) bringing meat and dairy products into the country.
The restrictions came in on 12 April in response to the uptick in cases of foot-and-mouth disease on the continent.
Visitors in possession of banned items will have to surrender them at the border or have them seized and destroyed.
Travellers arriving from an EU or EFTA country (Switzerland, Norway, Iceland, Liechtenstein) currently cannot bring meat from cattle, sheep, pigs or goats, or dairy produce into the UK for personal consumption.
The ban includes sandwiches, cheeses, cured meats and raw meats, according to the new ruling from the British government.
Even products which are packed or packaged, or have been purchased at duty free are off limits.
Travellers found in possession of these items risk fines of up to £5,000 (€5,845) in the most serious cases.
The restrictions only apply to visitors arriving in Great Britain – but not in Northern Ireland, Jersey, Guernsey or the Isle of Man.
Some products are exempt from the ban. Travellers can bring in a limited amount of infant formula milk, medical foods, and some items such as chocolate, confectionery, bread, cakes, biscuits and pasta.
Why has the UK banned visitors from bringing in meat?
The UK currently remains free of foot-and-mouth disease, so the measure hopes to prevent the spread from European countries.
The British government has also banned imports of cattle, sheep, other ruminants, pig meat and dairy products from Germany, Hungary, Slovakia and Austria.
Foot-and-mouth disease is highly contagious and can be fatal to cloven-hoofed animals, including cattle, sheep and pigs.
The disease does not pose a health risk to humans, and meat and milk from infected livestock are considered safe to consume.
“This government will do whatever it takes to protect British farmers from foot-and-mouth,” the UK’s farming minister Daniel Zeichner said.
“That is why we are further strengthening protections by introducing restrictions on personal meat and dairy imports to prevent the spread of the disease and protect Britain’s food security.”
Travel
UK and Spain travel warning: Airport and hotel strikes expected to cause disruption this Easter
Travellers in Europe this Easter weekend are being urged to check for delays or cancellations with strikes expected in several holiday hotspots.
This Easter weekend is expected to be especially busy with 11,282 flights scheduled to depart from UK airports alone, according to analytics firm Cirium.
Travellers are advised to check their flight and booking status regularly as negotiations are still ongoing in many cases, and strikes could be called off last minute.
UK: Gatwick airport workers to strike
The Unite union announced earlier this month that there would be strike action at Gatwick Airport – the UK’s second busiest airport – starting on Good Friday 18 April and ending in the early hours of the morning on 22 April.
This includes baggage handlers, check-in staff and flight dispatchers for airlines including Norwegian, Delta, TAP and Air Peace. The union says it expects the industrial action to impact around 50 flights a day, with long queues and delays at check-in counters.
The company at the heart of this dispute, Red Handling, said this week that it is confident it will find a resolution and that contingency plans will be in place over the busy Easter period.
Spain: Hotel workers to walk out in Tenerife
A planned strike by hotel industry workers will go ahead in Tenerife on 17 and 18 April.
The walkout was planned across the Canary Islands, but an agreement was reached to suspend the strike on the neighbouring islands of Gran Canaria, Lanzarote and Fuerteventura.
Workers in Tenerife, however, say that their employers have not been as willing to listen to their demands. Unions say they are still open to last-minute negotiations, which would avoid the strikes.
The Canary Islands Department of Tourism and Employment has set minimum service levels for the hospitality industry over the Easter Weekend. It would mean some basic services, such as reception and concierge or cleaning, restaurants and cooking, still have to go ahead even if a walkout happens.
The CCOO union, which called the strike, however, insists that the hospitality industry is not an essential service and has said these minimum services will not be met by the strike committee.
“The imposition of minimum services constitutes an illegitimate, disproportionate, and legally unsustainable restriction on the fundamental right to strike,” CCOO stated in a press release.
France: Train strike could be called with 48 hours notice
Members of the Sud Rail union have issued a six-week strike notice between 17 April and 2 June. Though no dates have been confirmed, a strike could take place with as little as 48 hours notice.
This will only affect train controllers working for national operator SCNF, but could mean some services are delayed or cancelled during the action.
Travel
Venice’s daytripper fee returns this week, rising to €10 for last-minute bookings
Venice’s daytripper tax is relaunching this week, and the fee has doubled to €10 for last-minute visitors.
Mayor Luigi Brugnaro stressed that the tax aims to help the city and its citizens battle overtourism and avoid huge influxes of visitors during crowded holidays and weekends.
The payment system was launched last year for a time-limited pilot program.
Venice introduced the long-discussed daytripper fee after the city narrowly escaped being placed on the UN’s list of endangered heritage sites, due largely to the impact of overtourism.
Visitors staying overnight in the historic centre are exempt from the charge as they already pay a tourist tax.
How does Venice’s entry fee work?
The new tax will be applied every Friday through Sunday and on holidays from 18 April to 27 July, for a total of 54 days.
That’s almost double the number of days it was in place last year. Tourists who don’t make reservations up to four days in advance will pay €10 instead of the usual €5.
The tax will be in force during peak hours, from 8.30 am to 4 pm.
Anyone found beyond designated control points without the required documentation will be subject to fines.
These will range from €50 to €300, plus the maximum entrance fee allowed by law, set at €10.
Officials have emphasised that the programme aims to reduce crowds on peak days, encourage longer visits and improve the quality of life for residents.
The fee is not required for anyone staying in Venice, including the mainland districts of Marghera and Mestre. Venice’s islands, including glass-making Murano, are also outside the program.
Exemptions are also issued for a variety of reasons, including to access the city for work, school or medical care, as well as to people born in Venice and residents of the Veneto region.
How can I book my ticket for Venice?
Visitors can ‘reserve’ their day in Venice on a dedicated platform.
Daytrippers pay the required fee (€5 or €10) and get a QR code that will then be checked at spot controls at seven access points around the city, including at the main train station.
Visitors with hotel reservations enter their hotel information and also get a QR code to show. They don’t have to pay, however, since their hotel bill will already include a Venice lodging fee.
Why has Venice introduced an entry fee?
Venice has long suffered under the pressure of overtourism, but officials say pre-pandemic estimates ranging from 25 to 30 million visitors a year – including daytrippers – are not reliable and that the pilot project also aimed to come up with more exact figures to help better manage the phenomenon.
By contrast, registered visitors spending the night last year numbered 4.6 million, according to city figures, down 16 per cent from pre-pandemic highs.
The pandemic delayed Venice’s plans to launch the daytripper tax, which has become a keystone of the city’s attempts to deal with overtourism.
UNESCO cited the plan when it decided not to include the city on the list of endangered world heritage sites last September, a tarnish that it similarly avoided two years earlier with the cruise ship ban through St. Mark’s Basin and the Giudecca Canal.
Cruise ships brought 1.6 million people to Venice in 2019.
Activists sounded a warning last summer when the number of tourist beds officially overtook the number of residents, which has dwindled to under 50,000 in a trend dating back decades.
They said the imbalance drains the city of services, clogging its tight alleyways and water buses with suitcase-toting tourists and pushing residents to the mainland with its conveniences.
Was the trial of the entry fee a success?
At the end of the first test phase last July, officials said the tax had netted €2.4 million, accounting for about 1,000 entrances on each of the test days.
Brugnaro responded to critics who have called it a failure and said it did not deter as many arrivals as expected.
“Venice is the first city in the world that tries to manage the problem of overtourism. We obtained important results,” the mayor said.
But some citizens’ groups and opposition councillors claim the access fee completely failed to control overtourism.
“Data offered by the control room show that on average during the period of implementation of the fee, we had about 7,000 more tourist entries than in previous years,” said Giovanni Andrea Martini, an opposition councillor.
“This shows that the access fee is not at all a system able to manage the flows.”
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