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UK air traffic control delays: Compensation, when to go to the airport and more advice

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Hundreds of flights have been delayed or cancelled after a technical issue with the UK’s air traffic control system.

Hundreds of flights to and from the UK have been delayed or cancelled after a breakage in the country’s air traffic control systems.

The systems are now up and running again but many flights have been affected after the issue began around midday UK time today.

It has caused travel misery for thousands of passengers trying to return home on the UK’s last bank holiday of the summer.

What caused the UK flight delays and cancellations?

NATS, the UK’s air traffic controlller, released a statement at 3.15pm UK local time saying: “We have identified and remedied the technical issue affecting our flight planning system this morning. We are now working closely with airlines and airports to manage the flights affected as efficiently as possible. Our engineers will be carefully monitoring the system’s performance as we return to normal operations.

At 12.40pm UK local time, UK airlines began announcing there would be delays to flights due to a “network-wide failure of UK air traffic control computer systems.”

NATS then explained why it caused delays.

“This morning’s technical issue is affecting our ability to automatically process flight plans. Until our engineers have resolved this, flight plans are being input manually which means we cannot process them at the same volume, hence we have applied traffic flow restrictions. Our technical experts are looking at all possible solutions to rectify this as quickly as possible.

Our priority is ensuring every flight in the UK remains safe and doing everything we can to minimise the impact.”

They apologised for the disruption and advised passengers to contact airlines for information on their flights.

It is not yet clear what caused the technical issue.

How are passengers being affected?

Passengers have taken to social media to express frustration at the lack of information on when or if their flights will depart.

Although the NATS technical issue is resolved, many planes and crews will now be in the wrong places so there will be ongoing issues with flight schedules.

One user reported being sat on the runway at Budapest airport for a flight to the UK and being told they may be delayed by 12 hours.

Another user posted from Pisa airport in Italy, saying their estimated departure time is 3.30am, a delay of 11 hours.

Should you still go to the airport?

Before leaving for the airport, check your airline’s app, website and social media channels for the latest advice.

You should also check the airport’s website departures or arrivals board for information.

Edinburgh airport, in Scotland, has advised passengers “not to come to the airport before checking with their airline on the status of their flight.”

For flights within Europe, you are advised not to arrive at the airport more than 2-3 hours before your flight to avoid overcrowding.

What is the advice from airlines?

Easyjet issued a notice to passengers saying, “We are working with the relevant authorities to understand the impact of this issue and the timescale for normal operations to resume.”

They said that for passengers already onboard, flight crew would keep them updated.

For passengers at the airport waiting to board, they advised them to check flight information screens in the terminal and the airline’s app and website Flight Tracker.

British Airways said in a statement, “We are working closely with NATS [National Air Traffic Services] to understand the impact of a technical issue that is affecting UK airspace, and will keep our customers up to date with the latest information.”

Are you entitled to compensation due to air traffic control restrictions?

As a passenger, you have legal rights. The following advice applies to flights:

  • departing from an airport in the UK on any airline

  • arriving at an airport in the UK on an EU or UK airline

  • arriving at an airport in the EU on a UK airline

If a delay or cancellation is not the airline’s fault, it is rare for passengers to be given financial compensation.

However, you are entitled to certain help for the duration of the delay.

What the airline must do if your flight is delayed

The UK’s Civil Aviation Authority (CAA) stipulates that if your flight is “significantly delayed” airlines must provide:

  • A reasonable amount of food and drink (often provided in the form of vouchers)
  • A means for you to communicate (often by refunding the cost of your calls)
  • Accommodation, if you are re-routed the next day (usually in a nearby hotel)
  • Transport to and from the accommodation (or your home, if you are able to return there)

The CAA explains that, “The airline must provide you with these items until it is able to fly you to your destination, no matter how long the delay lasts or what has caused it.”

If your flight is cancelled

If your flight is cancelled, you have the right to choose between a refund or a new flight. You will usually be asked which option you want to go for when the airline contacts you to say the flight is cancelled.

While you wait for your flight, for instance if you decide to wait at the airport for the next available flight, the airline must provide:

  • A reasonable amount of food and drink (often provided in the form of vouchers)
  • A means for you to communicate (often by refunding the cost of your calls)
  • Accommodation, if you are re-routed the next day (usually in a nearby hotel)
  • Transport to and from the accommodation (or your home, if you are able to return there)

The airline must provide you with these items until it is able to fly you to your destination, no matter how long the delay lasts or what has caused it.

For further details on compensation and passenger rights, check the CAA website.

Is it still safe to fly?

Travel expert Simon Calder told Sky News that the shutdown would not cause safety issues because the system was “designed to cope” with a shutdown and aircraft carried contingency fuel.

But he added: “This is of course one of the busiest days of the year. There are hundreds of thousands of people flying into the UK, frankly this is the last thing anyone needs.

“It will at the very least have caused enough disruption for the system to be in disarray for certainly until the end of the day and possibly for a few further days ahead.”

The travel expert said air traffic controllers at Heathrow – the UK’s busiest airport – be forced to reduce the frequency at which flights are able to land.

He explained: “Normally you have flights landing typically every 90 seconds or so. They can switch away from the digital system and become much more analogue, bringing the aircraft in more manually. However, you are not going to be able to do it at the same rate.

“For Heathrow and Gatwick in particular there is so little slack in the system that it can cause problems. If you’re reducing the flow rate coming in and keeping aircraft on the ground at those airports it will be a very difficult afternoon.”

Author

  • Daniela Daecher

    Daniela Daecher is a twenty-something bookworm and coffee addict with a passion for geeking out over sci fi, tv, movies, and books. In 2013 she completed her BA in English with a specialization in Linguistics. In 2014 she completed her MA in Linguistics, focusing on the relationship between language and communication in written form. She currently lives in Munich, Germany.

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Is Norway introducing a visitor tax? Here’s all we know about its proposal to tackle overtourism

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Norway has updated its plans for a visitor tax that hopes to tackle the negative effects of overtourism.

The government has announced it is lowering the proposed fee that local authorities will be able to charge tourists.

Minister of Trade and Industry Cecilie Myrseth has confirmed the tax will now be three per cent of the cost of an overnight stay – instead of five per cent.

Norway is experiencing a surge in arrivals as holidaymakers seek cooler climes, hitting a record-breaking 16.7 million overnight stays during the summer months of 2024.

Norway is bringing in a tourist tax

Norway’s tourist tax will be an optional charge that can be levied at the discretion of local authorities.

The revenue will be used to fund projects that will benefit both residents and tourists, such as maintaining hiking trails and installing public toilets.

If implemented by a municipality, the levy will apply to visitors staying in all overnight accommodation, including hotels, hostels, campsites and short-term rentals.

Local authorities can also adjust the fee depending on the season, Myrseth confirmed.

“It is not the case that we have year-round tourism throughout the country, but in some places, there are parts of the year that are particularly demanding, and the expenses that the residents have to pay for are particularly high,” Myserth told Norwegian public broadcaster NRK.

At the moment, there is no fixed date for the introduction of the visitor fee, though reports say it may come in as early as this summer.

The government still needs to have the bill detailing the tax approved by parliament, but several parties appear to be in opposition to the new levy.

The travel and tourism branch of the Confederation of Norwegian Enterprise (NHO) has warned it could put tourists off visiting the destination.

“We are now in a very serious situation. Introducing the tourist tax now is, in any case, madness,” a spokesperson from the NHO told NRK earlier this week.

The proposed tax has also been criticised for only targeting overnight visitors, leaving cruise passengers, day-trippers, and campervanners staying overnight in free public areas not required to pay.

Opponents argue that these are some of the most damaging kinds of visitors, particularly in frequently overwhelmed cruise destinations like the Lofoten Islands and Geiranger fjord.

Norway is experiencing a tourism surge

The Norwegian government has been mulling the introduction of a tourist tax for several years in reaction to surging visitor numbers.

Sweltering temperatures in traditional summer destinations like Italy and Spain are driving a trend for ‘coolcations’ in northern Europe.

Bolstering this is the rising interest in experiencing after-dark phenomena – dubbed ‘noctourism’ – such as the northern lights.

Norway is considered one of the best places for aurora-chasing, and the celestial spectacle is proving to be particularly visible in 2025.

Author

  • Daniela Daecher

    Daniela Daecher is a twenty-something bookworm and coffee addict with a passion for geeking out over sci fi, tv, movies, and books. In 2013 she completed her BA in English with a specialization in Linguistics. In 2014 she completed her MA in Linguistics, focusing on the relationship between language and communication in written form. She currently lives in Munich, Germany.

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Rattlesnakes, rocks and a Rolex: The weirdest things left behind in unclaimed luggage

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There’s nothing more frustrating than arriving at your destination and discovering your bag didn’t make it.

In 2024, over 36 million bags were mishandled by airlines – either lost, stolen or damaged. That’s around seven bags for every thousand checked in. While many bags are ultimately reunited with their owner, a small percentage are lost forever.

Most bags contain nothing more than mundane items of clothing and a few toiletries. But some people travel with much stranger belongings – a suit of armour, a toilet seat, and even a glass eye have all been retrieved from lost bags over the past year.

According to Unclaimed Baggage, a US-based retailer that sells items from unclaimed airline luggage, these odd items are just the tip of the iceberg. Its Found Report uncovers the strangest, most expensive and most commonly lost items reclaimed from airline baggage.

“Since 1970, we’ve unpacked more than just belongings—we’ve discovered the unique stories behind travellers’ journeys,” said CEO & President Bryan Owens. “From the most valuable to the trendy, the ‘Found Report’ gives readers a first-class seat to the most compelling tales uncovered from the previous year.”

Weird and wonderful finds that boggle the mind

Some of the items found by Unclaimed Baggage in travellers’ suitcases last year are head-scratchingly strange.

Take, for instance, the full breastplate from a medieval suit of armour or the Roman soldier’s helmet. The company didn’t say if these came out of the same bag, but given they’re from different historical periods, they probably didn’t – no self-respecting live-action role-player would dare mix up their eras.

One bag contained a freeze-dried chicken’s foot, which you could wash down with a jar of whiskey containing a preserved rattlesnake from another. If that creeps you out, how about opening a bag to find no clothes, no toothpaste, just dozens of enormous spiders and beetles preserved in cases.

Historical items were flying around the world more than you’d expect. Passengers’ luggage contained all sorts of ancient treasures, from an antique mustache curler to a decades-old magician’s hat.

Probably the most disturbing find, however, was an antique French book on performing exorcisms. Who knows what the ultimate intent for that particular item would have been?

And then there was the just plain weird – a silicon pregnancy belly, a pair of silicone butt pads and a full set of dentures complete with tooth jewels.

One bag in particular had the Unclaimed Baggage workers hot under the collar. The team said, “There are heavy bags, and then there was this bag.”

When the heavyweight suitcase was hauled in to be unpacked, workers were eager to see what was inside. Gold bars? Ancient artefacts? Something special for sure, given its ridiculous weight.

Sadly, the case opened to reveal… rocks. Nothing else. Just rocks. Perhaps this was a misguided geologist’s collection or some strange attempt at weight training, but we’ll never know.

High class luxuries in unclaimed baggage

Not all the items recovered were just plain weird – some were weirdly expensive, raising questions about why people wouldn’t try harder to track them down.

The most expensive item found in an unclaimed bag was an 18-karat white gold solitaire diamond ring, thought to be worth around $39,000 (€34,000). There was also a gold President Oyster Rolex watch, valued at around $20,000 (€17,500).

Among the other lost luxuries were designer garments from the likes of Chanel and Alexander McQueen worth thousands, and pieces of Louis Vuitton luggage that on their own would fetch more than $10k (€17,500+).

Expensive cameras, designer dog carriers and a $7,000 (€6,200) handmade flute all came out of lost bags last year too.

What else do we leave behind on our travels?

It’s not only lost luggage from airlines that tell a tale about how we travel today. Uber’s annual lost and found index, also released this week, details what its drivers find left behind in their cars.

Predictably, the most commonly lost items include phones, wallets, keys and headphones. An incredible 1.7 million phones were left in rideshare cars last year, and more than 70 Nintendo Switch consoles.

But those aren’t the strangest things Uber drivers have found, not by a long way. Among the most ‘unique’ finds were a chainsaw, a DNA testing kit, 10 live lobsters and a urinal.

Apparently we’re prone to leaving things in hotel rooms, too. Hotels.com released its ‘Innsights’ report last year, revealing a car tyre, an engagement ring, a tooth, two full-leg casts, stacks of cash, a pet lizard, and a chick were all among the items forgotten by travellers when they checked out.

TFL, the company that runs the London public transport network, has a warehouse of unclaimed belongings and gets around 6,000 new items every week. Among these lost items have been a box of cooked frogs, a glass jar filled with bats, a Dalek costume and a puffer fish.

How to avoid losing your luggage

While the contents of some of these bags beg the question ‘why’, the fact remains that if you don’t want your weird travel companions to be discovered, don’t lose your bag.

Avoiding checking a bag in is a great strategy, as your luggage will stay with you at all times. Some airlines have quite generous allowances for carry-on baggage, so consider if you can avoid the unknown by travelling light.

If you do need to check in a bag, make sure you can spot it from a mile away. Bright straps, coloured ribbons and unique stickers will all help your luggage stand out on the carousel among all the other black cases.

Many lost bag incidents occur during connecting flights. If you can, choose a direct flight to minimise the chance of disruption during the connection.

For the ultimate peace of mind, Apple’s AirTag product has become a passenger favourite for keeping an eye on your bag. As they rely on Bluetooth via the ‘Find My’ network, tracking can be more reliable than GPS alone and can help you pinpoint a missing bag rapidly from anywhere in the world.

If the worst does happen and you become separated from your luggage, it’s essential to report it immediately to the company you were travelling with. For air travel, the airport will ask you to complete a Property Irregularity Report (PIR), which will generate a reference number to help you track progress.

While the airline is looking for your luggage, they will usually reimburse you for essential items you need to purchase, such as toiletries or clothes. If after 21 days the bag still hasn’t been found, you’ll be able to claim compensation.

Airlines have a maximum liability for lost luggage, typically around €1,600 per passenger, but it does vary. Any unclaimed luggage is usually sold, donated or disposed of.

In the US, airlines will search for the owners of bags for 90 days, but if the luggage is still unclaimed by that point, it ends up with Unclaimed Baggage at its store in Scottsboro, Alabama. The contents are catalogued and either placed for sale in its retail store, repurposed for charity or recycled.

Ultimately, you can spare yourself the grief of losing a treasured possession by simply not travelling with it at all. While you might love them very much, it’s probably best to leave the armor, arachnids, and ancient artefacts where they belong—safely at home.

Author

  • Daniela Daecher

    Daniela Daecher is a twenty-something bookworm and coffee addict with a passion for geeking out over sci fi, tv, movies, and books. In 2013 she completed her BA in English with a specialization in Linguistics. In 2014 she completed her MA in Linguistics, focusing on the relationship between language and communication in written form. She currently lives in Munich, Germany.

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New competitors could slash Channel Tunnel rail fare by 30 per cent in the next 15 years

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In the next 15 years, passengers on the Channel Tunnel rail line could triple, while fares could fall by almost a third.

These are the findings of a new report conducted by consultancy Steer and commissioned by London St Pancras Highspeed, owner of the tracks and station serving the Channel Tunnel.

The study forecasts a rise in passenger numbers from the current level of 11 million a year to 35 million by 2040.

This anticipated growth, along with increased competition on the route, could drive fares down by up to 30 per cent, the analysis concludes.

Plans are already in motion to double the international passenger capacity at St Pancras. At present, it supports up to 1,800 international passengers per hour, but the operator wants to see this increased to as many as 5,000 passengers an hour.

To facilitate this, London St Pancras Highspeed and Eurotunnel are collaborating to shorten journey times, improve timetable coordination and introduce more frequent services. Modifications to the station itself include reconfiguring existing spaces and constructing new facilities to cope with more passengers.

Why can we expect Channel Tunnel fares to decrease?

The 30 per cent fare reduction is projected to come as a result of increased competition and the growth in demand for rail travel through the Channel Tunnel.

Currently, Eurostar is the sole operator on the Channel Tunnel route. As with any business existing in a monopoly, fares and pricing in the absence of competition become artificially inflated.

With new operators vying to get their trains on the route, more options will stimulate competition, naturally driving down prices.

There are also the economies of scale to consider. The expected growth in demand could mean the overall cost per passenger for operators will decrease. Fixed costs of train operation can be spread across a larger number of passengers, allowing companies to price their fares a little lower.

Adding to the potential for cheaper cross-channel rail connections are new financial incentives introduced by London St. Pancras Highspeed.

Under the International Growth Incentive Scheme, new and existing operators on the HS1 line can unlock rebates of £1 (€1.17) per additional passenger carried, which will be paid into a joint fund for marketing and growing passenger demand.

New services can attract discounts on the fees for using the line of up to 50 per cent in year one, 40 per cent in year two and 30 per cent in year three.

The report leans heavily into the shift in consumer behaviour and the move towards more sustainable travel options. As the passenger base increases, operators will be able to offer lower fares and compete more fairly with budget airline options.

Which train operators are bringing the competition to the Channel Tunnel

The Channel Tunnel has been open to competitors since 2010, but the high costs of launching services and acquiring trains to run the route have deterred new operators from competing.

Recent regulatory changes and the launch of incentives have seen a newfound interest in cross-channel rail services, and several operators have already thrown their hats in the ring to operate services.

The Virgin Group has stated a desire to launch cross-channel train services by 2029. Discussions are already underway for a fleet of trains to operate the service.

Competing for access is a Spanish-led consortium known as Evolyn.  The company wants to launch high-speed services between London and Paris and has indicated it has reached an agreement with Alstom to purchase 12 high-speed trains for the service.

Also in the mix is a start-up called Gemini Trains. led by Lord Tony Berkeley, a British aristocrat and former Eurotunnel engineer. Gemini has applied for an operator’s license to service Paris, Strasbourg, Cologne, and Geneva with a fleet of 10 trains by 2029.

Most recently, Italian state railway Ferrovie dello Stato Italiane has been revealed to be studying cross-channel services and is working with Evolyn towards this goal.

Other operators have previously expressed an interest in open access to the Channel Tunnel. Deutsche Bahn showcased a high-speed train at London’s St Pancras in 2010, signaling its intent to connect London with destinations in Germany, such as Frankfurt and Cologne. However, it has not yet officially joined the bidding war for services.

Where could you go via the Channel Tunnel, and when?

While discussions are still at early stages, the proposed new competitors on Channel Tunnel services could open direct rail connections to many more European cities from London.

Paris is a key destination and will provide direct competition with Eurostar. Ferrovie, Virgin Group and Evolyn have all mentioned Paris services in their communications to date.

As well as this, Virgin wants to connect London with Amsterdam and Brussels, while Getlink wants to run services directly to German and Swiss cities, including Frankfurt, Cologne, Geneva, Zurich, and Milan.

Most of the companies are targeting a launch between 2029-2030. However, Evolyn is aiming for a more ambitious 2026 start, though this timeline may prove optimistic given the challenges of entering the market.

From finding space for storage and maintenance of trains to money for the purchase of the equipment itself, the barriers to entry remain high.

Positive signals were received in early April when the UK’s Office of Road and Rail concluded that Eurostar must provide access to new operators at Temple Mills depot, a significant hurdle for any new operator. It also said the fees on the HS1 line were too high at €30 per mile – the most expensive in Europe.

Virgin Group declared this to be “a green signal for competition,” although Eurostar maintains Temple Mills is at capacity and can’t support even one new operator.

New trains in the Channel Tunnel will take time, but increased competition will undoubtedly serve to lower prices for the traveling public.

In addition to lower fares, increased competition could significantly reduce the carbon footprint of travel as more passengers opt for this low-emission option. High-speed rail can reduce CO2 emissions by up to 90 per cent compared to flying.

Author

  • Daniela Daecher

    Daniela Daecher is a twenty-something bookworm and coffee addict with a passion for geeking out over sci fi, tv, movies, and books. In 2013 she completed her BA in English with a specialization in Linguistics. In 2014 she completed her MA in Linguistics, focusing on the relationship between language and communication in written form. She currently lives in Munich, Germany.

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