Travel
UK air traffic control delays: Compensation, when to go to the airport and more advice
Hundreds of flights have been delayed or cancelled after a technical issue with the UK’s air traffic control system.
Hundreds of flights to and from the UK have been delayed or cancelled after a breakage in the country’s air traffic control systems.
The systems are now up and running again but many flights have been affected after the issue began around midday UK time today.
It has caused travel misery for thousands of passengers trying to return home on the UK’s last bank holiday of the summer.
What caused the UK flight delays and cancellations?
NATS, the UK’s air traffic controlller, released a statement at 3.15pm UK local time saying: “We have identified and remedied the technical issue affecting our flight planning system this morning. We are now working closely with airlines and airports to manage the flights affected as efficiently as possible. Our engineers will be carefully monitoring the system’s performance as we return to normal operations.
At 12.40pm UK local time, UK airlines began announcing there would be delays to flights due to a “network-wide failure of UK air traffic control computer systems.”
NATS then explained why it caused delays.
“This morning’s technical issue is affecting our ability to automatically process flight plans. Until our engineers have resolved this, flight plans are being input manually which means we cannot process them at the same volume, hence we have applied traffic flow restrictions. Our technical experts are looking at all possible solutions to rectify this as quickly as possible.
Our priority is ensuring every flight in the UK remains safe and doing everything we can to minimise the impact.”
They apologised for the disruption and advised passengers to contact airlines for information on their flights.
It is not yet clear what caused the technical issue.
How are passengers being affected?
Passengers have taken to social media to express frustration at the lack of information on when or if their flights will depart.
Although the NATS technical issue is resolved, many planes and crews will now be in the wrong places so there will be ongoing issues with flight schedules.
One user reported being sat on the runway at Budapest airport for a flight to the UK and being told they may be delayed by 12 hours.
Another user posted from Pisa airport in Italy, saying their estimated departure time is 3.30am, a delay of 11 hours.
Should you still go to the airport?
Before leaving for the airport, check your airline’s app, website and social media channels for the latest advice.
You should also check the airport’s website departures or arrivals board for information.
Edinburgh airport, in Scotland, has advised passengers “not to come to the airport before checking with their airline on the status of their flight.”
For flights within Europe, you are advised not to arrive at the airport more than 2-3 hours before your flight to avoid overcrowding.
What is the advice from airlines?
Easyjet issued a notice to passengers saying, “We are working with the relevant authorities to understand the impact of this issue and the timescale for normal operations to resume.”
They said that for passengers already onboard, flight crew would keep them updated.
For passengers at the airport waiting to board, they advised them to check flight information screens in the terminal and the airline’s app and website Flight Tracker.
British Airways said in a statement, “We are working closely with NATS [National Air Traffic Services] to understand the impact of a technical issue that is affecting UK airspace, and will keep our customers up to date with the latest information.”
Are you entitled to compensation due to air traffic control restrictions?
As a passenger, you have legal rights. The following advice applies to flights:
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departing from an airport in the UK on any airline
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arriving at an airport in the UK on an EU or UK airline
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arriving at an airport in the EU on a UK airline
If a delay or cancellation is not the airline’s fault, it is rare for passengers to be given financial compensation.
However, you are entitled to certain help for the duration of the delay.
What the airline must do if your flight is delayed
The UK’s Civil Aviation Authority (CAA) stipulates that if your flight is “significantly delayed” airlines must provide:
- A reasonable amount of food and drink (often provided in the form of vouchers)
- A means for you to communicate (often by refunding the cost of your calls)
- Accommodation, if you are re-routed the next day (usually in a nearby hotel)
- Transport to and from the accommodation (or your home, if you are able to return there)
The CAA explains that, “The airline must provide you with these items until it is able to fly you to your destination, no matter how long the delay lasts or what has caused it.”
If your flight is cancelled
If your flight is cancelled, you have the right to choose between a refund or a new flight. You will usually be asked which option you want to go for when the airline contacts you to say the flight is cancelled.
While you wait for your flight, for instance if you decide to wait at the airport for the next available flight, the airline must provide:
- A reasonable amount of food and drink (often provided in the form of vouchers)
- A means for you to communicate (often by refunding the cost of your calls)
- Accommodation, if you are re-routed the next day (usually in a nearby hotel)
- Transport to and from the accommodation (or your home, if you are able to return there)
The airline must provide you with these items until it is able to fly you to your destination, no matter how long the delay lasts or what has caused it.
For further details on compensation and passenger rights, check the CAA website.
Is it still safe to fly?
Travel expert Simon Calder told Sky News that the shutdown would not cause safety issues because the system was “designed to cope” with a shutdown and aircraft carried contingency fuel.
But he added: “This is of course one of the busiest days of the year. There are hundreds of thousands of people flying into the UK, frankly this is the last thing anyone needs.
“It will at the very least have caused enough disruption for the system to be in disarray for certainly until the end of the day and possibly for a few further days ahead.”
The travel expert said air traffic controllers at Heathrow – the UK’s busiest airport – be forced to reduce the frequency at which flights are able to land.
He explained: “Normally you have flights landing typically every 90 seconds or so. They can switch away from the digital system and become much more analogue, bringing the aircraft in more manually. However, you are not going to be able to do it at the same rate.
“For Heathrow and Gatwick in particular there is so little slack in the system that it can cause problems. If you’re reducing the flow rate coming in and keeping aircraft on the ground at those airports it will be a very difficult afternoon.”
Travel
Brits could soon enjoy shorter passport control queues at EU airports. Here’s why
British holidaymakers will soon be able to use e-gates at more EU airports, the UK government has announced.
It comes as part of negotiations between the UK government and the European Union to finalise a ‘post-Brexit reset deal’.
It means British passport holders will no longer have to wait at manned desks and will instead be allowed to use fast-track e-gates usually reserved for EU or European Economic Area citizens.
EU Relations Minister Nick Thomas-Symonds said this would give British travellers “more time to spend on holiday or work trips […] doing what you want, not being stuck in queues.”
The UK government said the move would end “the dreaded queues at border control.”
UK travellers have to join ‘other nations’ queue at EU airports
Following Brexit, UK citizens forfeited their privileged status when travelling to EU countries.
They now fall into the ‘visa-exempt third-country nationals’ category – the same classification as travellers from dozens of countries, including Australia, Canada, New Zealand and Singapore.
This has meant British travellers must join the ‘other nations’ queue at border control rather than using the expedited EU lanes.
The requirement to check that British travellers meet entry conditions is a significant obstacle to allowing them to use the fast-track lanes.
EU border control has to verify that UK travellers are not in breach of the 90-day stay limit in 180 days and that they have the means to return to their country of origin, i.e. a flight ticket out of the EU.
Frontier officials must also stamp the passenger’s passport.
This change often translates to extended waiting times, especially at busy European airports like Amsterdam Schiphol, Milan Malpensa, and Paris Charles de Gaulle.
Waits exceeding an hour have become commonplace, especially when arriving shortly after large international flights.
These delays affect not only entry into EU countries but also departure, as British travellers must undergo exit checks that sometimes result in missed flights due to lengthy queues.
UK travellers will be able to use e-gates at many European airports
Under the new deal, British travellers will be able to take advantage of the faster e-gate passport checks at many EU airports.
No details have yet been released on when this will be introduced and where, although the BBC reported that British Prime Minister Keir Starmer “has called on all EU members to co-operate without delay.”
Some EU airports will likely allow UK travellers to use existing e-gates reserved for EU citizens, while others may install dedicated ‘third-country national’ e-gates.
The latter are already in place across Italy, including Venice Marco Polo and Rome Fiumicino, as well as at Amsterdam Schiphol and Lisbon.
With this system, once the traveller passes through the gate, there is a brief check by border officials who will also stamp passports.
Brits will use e-gates in all airports after introduction of EES
In addition, the UK government underlined that there will be “no legal barriers to e-gate use for British Nationals travelling to and from European Union Member States after the introduction of the European Union Entry/Exit System [EES].”
The EES is scheduled to come into force in October this year. The system will register non-EU visitors who don’t need a visa digitally, removing the need for physical stamps.
New pet passports will make it easier for Brits to bring pets into EU
The UK government also announced that new pet passports will be introduced as part of the deal.
This means UK cats and dogs will be able to travel “more easily” from the UK into the EU by “eliminating the need for animal health certificates for every trip.”
Travel
Three killed in lightning strike at Cambodia’s Angkor Wat UNESCO temple complex
Three people have been killed and several others injured after they were struck by lightning during a visit to Cambodia’s famous Angkor Wat temple complex.
They group had been seeking shelter around the main temple of the UNESCO site when the lightning strike happened late on Friday afternoon.
Video posted on social media showed two ambulances arriving in the aftermath and onlookers and site officials carrying some of the injured people and helping others out on foot.
Other images showed multiple people being treated in hospital.
The day after the incident, Cambodia’s Minister of Tourism Hout Hak issued a statement telling people to take down online posts about the incident, saying the spreading of “negative information” could harm the country’s tourism sector.
Authorities have released no information about the strike, but an official on Monday, speaking on condition of anonymity due to the sensitivity of the issue, confirmed to the Associated Press that the three people killed were all Cambodian nationals.
The Cambodian Red Cross also posted an update saying it had delivered care packages to the families of two of the victims, a 34-year-old man and a 52-year-old woman.
The Red Cross refused to comment further by phone.
A spokesman for the Angkor Wat site did not respond to requests for comment, nor did a regional health official.
Angkor Wat is Cambodia’s best-known tourist attraction, attracting some 2.5 million visitors annually and is featured prominently on the country’s flag.
UNESCO calls the site, which sprawls across some 400 square kilometres and contains the ruins of Khmer Empire capitals from the 9th to the 15th centuries, one of the most important archaeological sites in Southeast Asia.
Cambodia has been actively developing the area to attract more visitors, including opening a new $1.1 billion (€890 million) Chinese-funded airport in nearby Siem Reap.
Its move to relocate some 10,000 families squatting in the Angkor Wat area to a new settlement has drawn widespread criticism from human rights groups and UNESCO itself has also expressed concern.
Cambodian authorities have said the families are being voluntarily relocated, but Amnesty International and other groups have questioned how voluntary those relocations have been.
Travel
‘Leave them where they belong’: Bruges implores tourists to stop stealing cobblestones
Tourists have been caught smuggling all kinds of stolen souvenirs home from holidays, from artefacts picked up in Pompeii to sand from Italy’s famous pink beach on the island of Sardinia.
The Belgian city of Bruges is the latest victim of keepsake crime, but the item visitors have taken a fancy to is unexpected.
The city council has reported the theft of dozens of cobblestones from the city centre, and suspects tourists are the culprits.
Tourists suspected of pilfering Bruges’ cobblestones
Bruges’ cobblestones are increasingly being pilfered from well-known spots in the UNESCO-designated historic centre, public property councillor Franky Demon reported this week.
“At iconic locations such as Minnewater, Vismarkt, Markt and Gruuthusemuseum, it is estimated that 50 to 70 pieces of cobblestone disappear every month. And that number could be even higher,” Demon told press.
“The phenomenon increases significantly, especially during busy tourist periods such as spring and summer,” he added.
For this reason, authorities suspect visitors are pocketing the stone as souvenirs.
‘Leave that cobblestone where it belongs’
As well as damaging a valuable part of the city’s heritage, the stolen stones have created safety issues.
The gaps from removed stones present trip hazards for pedestrians – and are costly to repair.
“It’s unfortunate that our employees constantly have to go out to fix potholes and loose stones. This causes a lot of additional work and costs: about 200 euros per square metre of reconstruction,” explained Demon.
The councillor urged visitors to respect the historical environment of Bruges.
“We simply ask for respect. Anyone walking through Bruges crosses centuries of history. Leave that cobblestone where it belongs,” he said.
Bruges’ cobblestones are apparently not the only sought-after street souvenir.
Along the famous Paris-Roubaix cycling route, tourists are known to pilfer parts of the pavement.
While Rome’s iconic ‘sampietrini’ – cobblestones made of solidified lava – have also disappeared into suitcases over the years.
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