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UK flight cancellations: Advice for travellers on how to get a refund or rebook your flight

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The government has said a cyber attack was not to blame for yesterday’s air traffic control systems failure.

Hundreds of flights to and from the UK have been delayed or cancelled after a breakage in the country’s air traffic control systems yesterday.

The systems are now up and running again but the knock-on effects could be felt for days, the controller NATS has warned.

Dozens more flight cancellations have been announced this morning from easyJet, British Airways (BA), Ryanair and other airlines.

The four-hour system failure caused travel misery for thousands of passengers trying to return home on the UK’s last bank holiday of the summer.

More than 1,500 flights due to arrive into or depart from the UK yesterday were cancelled, the latest data from aviation analytics firm Cirium reveals.

The breakdown has left aircraft and flight crew out of position for today’s schedule.

EasyJet has grounded more than 80 flights today, many from Gatwick Airport. While British Airways has axed more than 60 flights – mostly short-haul departures from Heathrow.

What caused the UK flight delays and cancellations?

The system failure was not caused by a cyber attack, the UK government confirmed this morning.

Transport Secretary Mark Harper said the problem was caused by a “technical fault” at flight control operator NATS (National Air Traffic Services).

The company said the outage had hit its ability to process flight plans automatically, meaning that for several hours the plans had to be input manually, a much slower process that meant fewer flights could take off and land.

“We have identified and remedied the technical issue affecting our flight planning system this morning,” NATS said in a statement released at 3.15pm UK local time yesterday.

“We are now working closely with airlines and airports to manage the flights affected as efficiently as possible. Our engineers will be carefully monitoring the system’s performance as we return to normal operations.”

“Our priority is ensuring every flight in the UK remains safe and doing everything we can to minimise the impact,” NATS added.

They apologised for the disruption and advised passengers to contact airlines for information on their flights.

Harper told the BBC that “it is going to take some days to get people back to where they should be.”

How are passengers being affected?

Passengers have taken to social media to express frustration at the lack of information on when or if their flights will depart.

Although the NATS technical issue is resolved, many planes and crews will now be in the wrong places so there will be ongoing issues with flight schedules.

One user reported being sat on the runway at Budapest airport for a flight to the UK and being told they may be delayed by 12 hours.

Another user posted from Pisa airport in Italy, saying their estimated departure time was 3.30am, a delay of 11 hours.

Should you still go to the airport?

Before leaving for the airport, check your airline’s app, website and social media channels for the latest advice.

You should also check the airport’s website departures or arrivals board for information.

Edinburgh airport, in Scotland, has advised passengers “not to come to the airport before checking with their airline on the status of their flight.”

For flights within Europe, you are advised not to arrive at the airport more than 2-3 hours before your flight to avoid overcrowding.

What is the advice from airlines?

Easyjet issued a notice to passengers saying their cancellations are “due to aircraft being out of base and yesterday’s delays having an impact on the safety regulated crew operating hours.

We notified customers in advance and provided the option to transfer their flight for free or receive a refund to help them rearrange their plans. We recommend that all passengers flying with us today continue to check the status of their flight on our Flight Tracker www.easyjet.com/en/flight-tracker for real time information before travelling to the airport.”

Ryanair have said that “more than 20 Ryanair aircraft were unable to get back to their home base last evening and a considerable number of our crews ran out of their legal duty hours limit yesterday.

“Today, Tues 29 Aug, passengers can expect some flight disruptions as we work to get our aircraft and crews back on schedule. We expect some flight cancellations and considerable flight delays today caused by this latest, still unexplained, NATS failure.”

British Airways have advised passengers due to fly with them today “please do not travel to the airport without checking the status of your flight, as it may be delayed or no longer be operating. You can do this by visiting Manage My Booking and checking your email inbox.

“Any customers due to travel with us on a short-haul service on Tuesday 29 August or Wednesday 30 August can move their flights free of charge to a later date, subject to availability. We are also rebooking customers onto alternative airlines where possible and have stood up additional colleagues in our call centres to assist our customers.”

Are you entitled to compensation due to air traffic control restrictions?

As a passenger, you have legal rights. The following advice applies to flights:

  • departing from an airport in the UK on any airline

  • arriving at an airport in the UK on an EU or UK airline

  • arriving at an airport in the EU on a UK airline

If a delay or cancellation is not the airline’s fault, it is rare for passengers to be given financial compensation.

However, you are entitled to certain help for the duration of the delay.

What the airline must do if your flight is delayed

The UK’s Civil Aviation Authority (CAA) stipulates that if your flight is “significantly delayed” airlines must provide:

  • A reasonable amount of food and drink (often provided in the form of vouchers)
  • A means for you to communicate (often by refunding the cost of your calls)
  • Accommodation, if you are re-routed the next day (usually in a nearby hotel)
  • Transport to and from the accommodation (or your home, if you are able to return there)

The CAA explains that, “The airline must provide you with these items until it is able to fly you to your destination, no matter how long the delay lasts or what has caused it.”

If your flight is cancelled

If your flight is cancelled, you have the right to choose between a refund or a new flight. You will usually be asked which option you want to go for when the airline contacts you to say the flight is cancelled.

While you wait for your flight, for instance if you decide to wait at the airport for the next available flight, the airline must provide:

  • A reasonable amount of food and drink (often provided in the form of vouchers)
  • A means for you to communicate (often by refunding the cost of your calls)
  • Accommodation, if you are re-routed the next day (usually in a nearby hotel)
  • Transport to and from the accommodation (or your home, if you are able to return there)

The airline must provide you with these items until it is able to fly you to your destination, no matter how long the delay lasts or what has caused it.

For further details on compensation and passenger rights, check the CAA website.

Is it still safe to fly?

Travel expert Simon Calder told Sky News that the shutdown would not cause safety issues because the system was “designed to cope” with a shutdown and aircraft carried contingency fuel.

But he added: “This is of course one of the busiest days of the year. There are hundreds of thousands of people flying into the UK, frankly this is the last thing anyone needs.

“It will at the very least have caused enough disruption for the system to be in disarray for certainly until the end of the day and possibly for a few further days ahead.”

The travel expert said air traffic controllers at Heathrow – the UK’s busiest airport – be forced to reduce the frequency at which flights are able to land.

He explained: “Normally you have flights landing typically every 90 seconds or so. They can switch away from the digital system and become much more analogue, bringing the aircraft in more manually. However, you are not going to be able to do it at the same rate.

“For Heathrow and Gatwick in particular there is so little slack in the system that it can cause problems. If you’re reducing the flow rate coming in and keeping aircraft on the ground at those airports it will be a very difficult afternoon.”

Author

  • Daniela Daecher

    Daniela Daecher is a twenty-something bookworm and coffee addict with a passion for geeking out over sci fi, tv, movies, and books. In 2013 she completed her BA in English with a specialization in Linguistics. In 2014 she completed her MA in Linguistics, focusing on the relationship between language and communication in written form. She currently lives in Munich, Germany.

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Intercités, Ouigo, TER: France announces discounted train fares throughout September

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Want to explore France by train this September? Look out for these cheap ticket sales.

Sad to see the end of summer? September is still a great time for a train adventure thanks to extended deals from French national rail operator SNCF.

Throughout the month, its ‘Les Jours Traincroyables’ campaign promises to “extend the summer” with a series of ticket offers on Intercités, Ouigo, TER and TGV INOUI trains.

Various flash sales are planned until 30 September offering discounted journeys on regional and longer distance high-speed services.

To secure cheap train travel in France and beyond, here are the dates to put in your calendar.

Flash sales on French trains this September

SNCF Voyageurs’ month of discounts kicks off with a Ouigo flash sale on 4-5 September. It will see 200,000 tickets on the operator’s classic and high-speed trains sold for a maximum of €19 each.

The high-speed train service offers low-cost travel throughout France and onward to destinations in Spain.

Stay on alert from 10-13 September, when 30,000 tickets between Normandy and Paris costing no more than €12 will be released in the Nomad Train Flash Sale.

Cheap tickets (between €3 and €13) will also be available in the eastern region of Bourgogne-Franche-Comté, and to or from Paris, all month long.

Further west, under-26-year-olds can take advantage of €4 to €15 tickets for travel in Brittany, while down south in Nouvelle-Aquitaine under-28s can travel for just €2.

Heading to the northern Hauts-de-France region? Here, bargain €2 train tickets have no age limit – and 5,000 of them will be released each day throughout September.

To catch the end of the green season in the mountains, travel on Saturdays for a 40 per cent group discount on TER Auvergne-Rhône-Alpes trains.

Cheap train travel in Europe this September

The train ticket deals aren’t limited to French destinations. Between 18-29 September, you can discover Europe thanks to €39 tickets with TGV INOUI and TGV Lyria.

TGV INOUI operates high-speed trains to over 200 destinations in France and Europe, including in Germany, Italy and Spain, while TGV Lyria operates between France and Switzerland.

A further sale on TGV INOUI and Intercités trains from 23-27 September will offer tickets from €19 to €29, with an upgrade to first-class costing just €1 extra.

For cheaper train travel in Europe all year round, take advantage of the Carte Liberté, which offers fixed rate discounts to frequent travellers and is currently available at up to €80 off.

Author

  • Daniela Daecher

    Daniela Daecher is a twenty-something bookworm and coffee addict with a passion for geeking out over sci fi, tv, movies, and books. In 2013 she completed her BA in English with a specialization in Linguistics. In 2014 she completed her MA in Linguistics, focusing on the relationship between language and communication in written form. She currently lives in Munich, Germany.

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Flying on a plane is safer now than ever before, study finds

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A recent study has found that flights are safer than they’ve ever been.

There’s a one in 13.7 million chance that a passenger anywhere in the world will die onboard an aircraft, according to a new study.

Researchers from the Massachusetts Institute of Technology (MIT) in the US analysed global passenger and fatality data between 2018 and 2022 and found deaths on planes dropped by an average of 7 per cent year over year.

Those results follow a pattern of “continuous improvement” that started in 1968 when the death rate fell an average of 7.5 per cent per year even as more flights took off and landed.

It comes as US aircraft manufacturer Boeing faces a series of technical issues that forced the company to ground the test flights of their 777-9 model. The Federal Aviation Authority (FAA) also reportedly has launched inspections into the 787 Dreamliner due to faulty pilot seat movements.

Death rate 36 per cent higher in some countries

The incident rate depends on what countries people are flying to and from, with researchers dividing countries into three tiers for low, medium and high risk based on air safety record.

The lowest risk is the Tier 1 group which includes the European Union, Australia, Canada, China, Israel, Japan, Montenegro, New Zealand, Norway, Switzerland, the United Kingdom, and the United States.

Some examples of countries in the Tier 2 group include Bahrain, Bosnia, Brazil, Brunei, Chile, Hong Kong, India, Jordan, Kuwait, Malaysia, Mexico, Philippines, Qatar, Singapore, South Africa, South Korea, Taiwan, Thailand, Turkey, and the United Arab Emirates.

The rest of the world’s countries are in Tier 3 or the high-risk group.

For the first two tiers, the death risk falls to one per 80 million passenger boardings, the study found. These countries account for more than half of the world’s 8 billion people.

“At that rate, a passenger could on average choose one flight at random every day for 220,000 years before succumbing to a fatal accident,” the report continued.

The fatality risk is around 36 per cent higher for tier 3 countries, the study found, but fatalities are still falling.

“While [these nations] continue to get better over time, their passenger death risk remains many times as high as the risk elsewhere,” the study says.

The study also didn’t include any accidents that were direct attacks on passengers, like a suicide bombing at Kabul airport in 2021 that killed 170 Afghans and 13 US military troops.

Over 4,000 deaths from catching COVID on a plane

The study accounts for the COVID-19 pandemic which they defined as the period from March 2020 to December 2022. While there were fewer airline passengers during the pandemic, those who travelled faced a “new source of danger” if exposed to the virus on a flight.

Airlines at the time told passengers that COVID-19 transmission was “all but impossible,” the researchers say in their study, even though the US surgeon general estimated that 96 per cent of flights during that time had at least one positive passenger.

Despite that new risk, researchers say that there “is no evidence that those who did fly suffered a greater risk of death from plane crashes or attacks than would have been expected had the pandemic never occurred”.

“Outside of on-board transmission of COVID-19, passenger safety did improve sharply,” the study said.

In total, the paper estimates that roughly 4,760 people died from contracting a COVID-19 infection on a flight from March 2020 to December 2022.

The MIT researchers do admit that it’s hard to know the exact number of deaths since passengers who got an infection after a flight could’ve passed it on to others who might have passed away.

“These estimates about COVID-19 deaths are necessarily imprecise,” the study says. “And while they use lower-end parameter estimates, they could well be too high”.

Their data also doesn’t count any passengers under 18 and doesn’t differentiate the age of any passengers over 65, which the researchers say is important because mortality goes sharply up for the elderly.

Author

  • Daniela Daecher

    Daniela Daecher is a twenty-something bookworm and coffee addict with a passion for geeking out over sci fi, tv, movies, and books. In 2013 she completed her BA in English with a specialization in Linguistics. In 2014 she completed her MA in Linguistics, focusing on the relationship between language and communication in written form. She currently lives in Munich, Germany.

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‘Paradise ruined’: Why Spanish locals fed up with overtourism are blocking zebra crossings 

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In northwestern Spain, villagers blocked zebra crossings to protest too many tourists – but ended up causing a huge traffic jam.

Spain has seen many overtourism protests this year, but one small village has been making its grievances known in a very unusual way.

In the Galician village of O Hío in northwest Spain, locals took it upon themselves to protest against the volume of tourists by blocking zebra crossings.

Walking up and down them for a total of 37 minutes, they caused total traffic gridlock – worsening the exact problem they hoped to highlight.

Nevertheless, residents stand by their decision.

Why are Spanish locals blocking zebra crossings?

“Traffic problems are already common, but this year they have tripled at least,” resident Mercedes Villar told local newspaper La Voz de Galicia. “It’s an avalanche of cars that not only pollutes but also affects everyone’s lives because they park wherever they want. We have the right to live too.”

Locals from the small coastal village say, while they’re not against tourism per se, they want authorities to find a mutually beneficial solution so that residents and visitors can co-exist happily.

They say their driveways are being blocked, traffic accidents are increasingly common and that parking-controlling yellow lines are being ignored.

“The protest was meant to raise awareness and sound the alarm,” another villager told La Voz. “We want people to be civil and understanding and, if they see that there is no parking space, to leave, as we all have to do in any city.”

Rogue parking by tourists creates ‘danger’ for locals

Villar, who is the spokesperson for the residents’ association, added that while locals tend to park their cars properly, visitors who don’t are creating “a situation of insecurity and danger”.

Villagers raised concerns that the situation causes access problems for emergency vehicles, citing residents who needed to be collected by ambulance, but found the exits from their houses blocked or their transport delayed due to the sheer number of vehicles on the streets.

Speaking to La Voz, Villar added that the significant amount of traffic had led to “uncivil” behaviour, including visitors littering the roads and parking areas.

She also says that too much traffic has led to the deterioration of some roads. “We want orderly and polite tourism that respects the environment. This is a paradise, but paradises also get ruined,” she said.

Locals have been invited to discuss their complaints

Like many Spanish people protesting against overtourism, Villar believes that the growing popularity of her local area has a lot to do with social media’s impact.

“This is sold as a beautiful place with no people, but now that is not true,” she explained, adding that residents tend to avoid beaches during tourist season as they are simply too busy.

She hopes that the zebra crossing protests will have laid bare how “annoyed” locals are with the situation.

It seems to have worked – in response, the local council has invited disgruntled locals to a meeting to discuss their complaints later in September.

From Cantabria in the north to Málaga in the south, growing numbers of Spanish people are calling for the government to change the face of mass tourism, which they believe is getting out of hand.

They say its impact is having a negative effect on property prices and rents as well as standard of living for residents.

Author

  • Daniela Daecher

    Daniela Daecher is a twenty-something bookworm and coffee addict with a passion for geeking out over sci fi, tv, movies, and books. In 2013 she completed her BA in English with a specialization in Linguistics. In 2014 she completed her MA in Linguistics, focusing on the relationship between language and communication in written form. She currently lives in Munich, Germany.

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