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UK flight cancellations: Advice for travellers on how to get a refund or rebook your flight

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The government has said a cyber attack was not to blame for yesterday’s air traffic control systems failure.

Hundreds of flights to and from the UK have been delayed or cancelled after a breakage in the country’s air traffic control systems yesterday.

The systems are now up and running again but the knock-on effects could be felt for days, the controller NATS has warned.

Dozens more flight cancellations have been announced this morning from easyJet, British Airways (BA), Ryanair and other airlines.

The four-hour system failure caused travel misery for thousands of passengers trying to return home on the UK’s last bank holiday of the summer.

More than 1,500 flights due to arrive into or depart from the UK yesterday were cancelled, the latest data from aviation analytics firm Cirium reveals.

The breakdown has left aircraft and flight crew out of position for today’s schedule.

EasyJet has grounded more than 80 flights today, many from Gatwick Airport. While British Airways has axed more than 60 flights – mostly short-haul departures from Heathrow.

What caused the UK flight delays and cancellations?

The system failure was not caused by a cyber attack, the UK government confirmed this morning.

Transport Secretary Mark Harper said the problem was caused by a “technical fault” at flight control operator NATS (National Air Traffic Services).

The company said the outage had hit its ability to process flight plans automatically, meaning that for several hours the plans had to be input manually, a much slower process that meant fewer flights could take off and land.

“We have identified and remedied the technical issue affecting our flight planning system this morning,” NATS said in a statement released at 3.15pm UK local time yesterday.

“We are now working closely with airlines and airports to manage the flights affected as efficiently as possible. Our engineers will be carefully monitoring the system’s performance as we return to normal operations.”

“Our priority is ensuring every flight in the UK remains safe and doing everything we can to minimise the impact,” NATS added.

They apologised for the disruption and advised passengers to contact airlines for information on their flights.

Harper told the BBC that “it is going to take some days to get people back to where they should be.”

How are passengers being affected?

Passengers have taken to social media to express frustration at the lack of information on when or if their flights will depart.

Although the NATS technical issue is resolved, many planes and crews will now be in the wrong places so there will be ongoing issues with flight schedules.

One user reported being sat on the runway at Budapest airport for a flight to the UK and being told they may be delayed by 12 hours.

Another user posted from Pisa airport in Italy, saying their estimated departure time was 3.30am, a delay of 11 hours.

Should you still go to the airport?

Before leaving for the airport, check your airline’s app, website and social media channels for the latest advice.

You should also check the airport’s website departures or arrivals board for information.

Edinburgh airport, in Scotland, has advised passengers “not to come to the airport before checking with their airline on the status of their flight.”

For flights within Europe, you are advised not to arrive at the airport more than 2-3 hours before your flight to avoid overcrowding.

What is the advice from airlines?

Easyjet issued a notice to passengers saying their cancellations are “due to aircraft being out of base and yesterday’s delays having an impact on the safety regulated crew operating hours.

We notified customers in advance and provided the option to transfer their flight for free or receive a refund to help them rearrange their plans. We recommend that all passengers flying with us today continue to check the status of their flight on our Flight Tracker www.easyjet.com/en/flight-tracker for real time information before travelling to the airport.”

Ryanair have said that “more than 20 Ryanair aircraft were unable to get back to their home base last evening and a considerable number of our crews ran out of their legal duty hours limit yesterday.

“Today, Tues 29 Aug, passengers can expect some flight disruptions as we work to get our aircraft and crews back on schedule. We expect some flight cancellations and considerable flight delays today caused by this latest, still unexplained, NATS failure.”

British Airways have advised passengers due to fly with them today “please do not travel to the airport without checking the status of your flight, as it may be delayed or no longer be operating. You can do this by visiting Manage My Booking and checking your email inbox.

“Any customers due to travel with us on a short-haul service on Tuesday 29 August or Wednesday 30 August can move their flights free of charge to a later date, subject to availability. We are also rebooking customers onto alternative airlines where possible and have stood up additional colleagues in our call centres to assist our customers.”

Are you entitled to compensation due to air traffic control restrictions?

As a passenger, you have legal rights. The following advice applies to flights:

  • departing from an airport in the UK on any airline

  • arriving at an airport in the UK on an EU or UK airline

  • arriving at an airport in the EU on a UK airline

If a delay or cancellation is not the airline’s fault, it is rare for passengers to be given financial compensation.

However, you are entitled to certain help for the duration of the delay.

What the airline must do if your flight is delayed

The UK’s Civil Aviation Authority (CAA) stipulates that if your flight is “significantly delayed” airlines must provide:

  • A reasonable amount of food and drink (often provided in the form of vouchers)
  • A means for you to communicate (often by refunding the cost of your calls)
  • Accommodation, if you are re-routed the next day (usually in a nearby hotel)
  • Transport to and from the accommodation (or your home, if you are able to return there)

The CAA explains that, “The airline must provide you with these items until it is able to fly you to your destination, no matter how long the delay lasts or what has caused it.”

If your flight is cancelled

If your flight is cancelled, you have the right to choose between a refund or a new flight. You will usually be asked which option you want to go for when the airline contacts you to say the flight is cancelled.

While you wait for your flight, for instance if you decide to wait at the airport for the next available flight, the airline must provide:

  • A reasonable amount of food and drink (often provided in the form of vouchers)
  • A means for you to communicate (often by refunding the cost of your calls)
  • Accommodation, if you are re-routed the next day (usually in a nearby hotel)
  • Transport to and from the accommodation (or your home, if you are able to return there)

The airline must provide you with these items until it is able to fly you to your destination, no matter how long the delay lasts or what has caused it.

For further details on compensation and passenger rights, check the CAA website.

Is it still safe to fly?

Travel expert Simon Calder told Sky News that the shutdown would not cause safety issues because the system was “designed to cope” with a shutdown and aircraft carried contingency fuel.

But he added: “This is of course one of the busiest days of the year. There are hundreds of thousands of people flying into the UK, frankly this is the last thing anyone needs.

“It will at the very least have caused enough disruption for the system to be in disarray for certainly until the end of the day and possibly for a few further days ahead.”

The travel expert said air traffic controllers at Heathrow – the UK’s busiest airport – be forced to reduce the frequency at which flights are able to land.

He explained: “Normally you have flights landing typically every 90 seconds or so. They can switch away from the digital system and become much more analogue, bringing the aircraft in more manually. However, you are not going to be able to do it at the same rate.

“For Heathrow and Gatwick in particular there is so little slack in the system that it can cause problems. If you’re reducing the flow rate coming in and keeping aircraft on the ground at those airports it will be a very difficult afternoon.”

Author

  • Daniela Daecher is a twenty-something bookworm and coffee addict with a passion for geeking out over sci fi, tv, movies, and books. In 2013 she completed her BA in English with a specialization in Linguistics. In 2014 she completed her MA in Linguistics, focusing on the relationship between language and communication in written form. She currently lives in Munich, Germany.

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World’s most powerful passport: Spain knocked off top spot by Asian nation

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Although Singapore is now in pole position, many European passport holders have impressive freedom of movement.

Singapore has risen to the top of a ranking of the world’s strongest passports, knocking Spain off the top spot.

Despite that blow for the country, European nations – including Spain, now relegated to second place – make up the rest of the top five.

VisaGuide.World’s ranking is seen as one of the most reliable within the travel industry, along with the Henley Passport Index.

The company evaluates 199 countries and territories globally and bases its results on factors including visa-free access, eVisas, and global mobility.

It then uses its own Destination Significance Score (DSS) to assign a unique value to each passport, although the DSS is not revealed in the ranking.

With this system, VisaGuide.World has found that the Singaporean passport is officially the strongest passport in the entire world – with a score of 91.27 out of a possible 100 as of September 2024.

Spain in second place, with a score of 90.60 is closely followed by France, whose score is 90.53.

Next up are the Italian and Hungarian passports, which come in with scores of 90.31 and 90.28 respectively.

It’s good news for Europe overall, with only one other country not on the continent, Japan, in the top 20. Japan takes 15th place, the same position as last year.

Germany, Austria, the Netherlands, Switzerland and Austria round out the top 10 ranking.

How does VisaGuide.World rank passports?

Released four times a year, VisaGuide.World’s passport ranking examines the number of destinations passport holders can access without a visa. Henley, usually thought of as the authority, takes a similar approach but has yet to release its ranking for this quarter.

VisaGuide.World takes other factors into consideration, creating its DSS for each travel destination.

That score factors in the type of entry policy each country enforces on an individual passport. That encompasses visa-free entry, Electronic Travel Authorisation (ETA), visa on arrival, e-Visas embassy approved visas, passport-free travel or banned entry.

This means the next ranking could look very different as Schengen countries introduce the Entry/Exit System (ETS) and ETIAS visa waiver for some non-EU countries and the UK rolls out its ETA.

The DSS also assigns points for the country’s GDP, global power and tourism development.

Not all of its criteria are considered equal, though. Visa-free access to a country with a high DSS earns a passport more points in the index than entry to a country with a low score.

The fact that VisaGuide.World does not specify the DSS of each country means that other factors may also affect the outcome of the index.

Why did Spain fall to second place in the ranking?

In VisaGuide.World’s last ranking, Spanish passport holders could travel visa-free to 160 countries and territories. In September’s results, that number has fallen to just 107.

It appears to be a drop across the board, though. Singaporean passport holders could previously visit 164 places without a visa but today, that only applies to 160.

While the ranking doesn’t explicitly say why this is the case, it is a regularly-changing figure due to shifting diplomatic ties, mutual visa policies, and the political and economic stability of countries and territories globally.

Spain, though, and all the European countries in the top 20 do have a benefit that Singapore doesn’t. Passport holders of these nations can travel to more than 30 countries without using their passports at all, thanks to the existence of the European Union and the Schengen zone.

For these citizens, travelling with just an ID card is possible, making freedom of movement simple.

With that in mind, perhaps the drop from top spot in this ranking won’t make too many Spanish citizens unhappy after all.

Author

  • Daniela Daecher is a twenty-something bookworm and coffee addict with a passion for geeking out over sci fi, tv, movies, and books. In 2013 she completed her BA in English with a specialization in Linguistics. In 2014 she completed her MA in Linguistics, focusing on the relationship between language and communication in written form. She currently lives in Munich, Germany.

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Cruise caps and cutting off power: European cities get serious on overtourism

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Valencia, Budapest and Athens are all putting in place new legislation to tackle overtourism and illegal short-term accommodation.

As the main tourist season winds down, cities are putting in place legislation to control overtourism and crack down on badly-behaved visitors alongside landlords who run illegal accommodation.

Valencia in eastern Spain has announced its plans to cut off electricity and water for illegal tourist accommodation in the city.

The mayor, María José Catalá, believes that the providing of too much water and electricity to short-term lets has a serious impact on permanent residents.

Local media reported that she told the State of the City Debate the existence of tourist apartments “impacts the price of rents, displaces the population,… implies the gradual disappearance of local commerce in favour of shops for tourists, and implies an imbalance in public provisions” which favours tourists over locals.

Catalá appears to be taking the situation very seriously. On behalf of the city council, she has requested the power to sanction illegal tourist apartments, and impose fines of up to €600,000 on landlords who refuse to comply with the new laws.

Records show that, under Catalá, inspections of tourist apartments have increased by 454 per cent this year alone and that police activity against illegal tourist apartments has risen from 73 reports in 2022 to 449 so far in 2024. The closure of some 278 illegal residences has already been ordered this year.

Valencia is following in the footsteps of Seville

The move comes after the council of the southern Spanish city of Seville was told it was within its rights to cut off the water supply to illegal tourist accommodation.

Before the decision was made in late August, Seville had already disconnected the supply to six apartments which were found to be illegal.

While three of the owners appealed, the judge accepted the council’s argument that the apartments were not the owners’ residences, instead taking the sides of neighbours who had complained about noise.

Seville’s council believes there are some 5,000 illegal apartments in the city, in addition to 10,000 legally licenced ones.

Officials confirmed that the water supply would only be restored once the apartments have reverted back to being regular residences.

Tourism in Seville has boomed since the end of the COVID pandemic. The city of just 700,000 people has seen an influx of around 3.5 million visitors a year, most of them choosing to stay in the small historical centre.

Valencia is also considering restrictions on cruise ships in the city

Back in Valencia, and the mayor has also suggested that the city may move to change the rules on cruise ships docking there in the future.

Saying the issue of the boats “deserves reflection” Catalá floated the idea of “limiting and reducing the arrival of mega-cruise ships”.

She announced that there are plans in the works to set up a permanent group with members of the City Council, the Port Authority and the cruise sector “to regulate cruise traffic”.

“We want to design a shared social and environmental sustainability strategy for cruises and ensure quality cruise tourism, seeking the deseasonalisation of stopovers, the distribution of the flow of cruise passengers at the destination and planning,” she said.

Catalá also indicated her team will “prioritise those ships that use Valencia as a base port, that is, those that spend the night in the city and, therefore, that generate a greater economic impact and… seek quality tourism.”

Budapest plans to ban short-term rentals

Hungary’s capital is also cracking down on overtourism, and has just announced it will be banning all short-term rentals in the city.

Budapest residents narrowly voted to ban this form of accommodation – but it won’t come into effect until 1 January 2026.

It won’t be a sweeping measure, however.

From 2026, the ban will only affect one small part of Budapest, District VI, also known as Terézváros.

Despite its relative diminutive size, the ban will likely be felt with some significance as it’s one of the most densely populated areas of the city.

54 per cent of people living there voted in the affirmative on the ban and it’s now suggested it might be just the first of such decisions to be made.

Victor Orban’s government has reportedly been keen to put bans like this in place across the country.

Many people in Hungary are unhappy over short-term lets contributing to an ongoing housing shortage as well as unaffordability for local residents.

Athens will ban some new short-term lets from 2025

Greece’s capital has also announced its plans to ban new short-term lets from 1 January 2025, although the move only seems to be temporary at the moment.

Just one day after the Budapest decision, Greece’s government has announced it will stop issuing new short-term rental licences in the first, second and third municipal districts in the centre of Athens

For now, the restriction will only remain in place for 12 months.

After that period, authorities will take a close look at whether the ban has had enough of an impact on overtourism and the local housing situation before deciding whether or not to extend it.

Previously, the government had only wanted to test out the scheme for 90 days, but it was soon decided that would not have been long enough.

Instead, the year-long trial will apply to districts where short-term lets comprise more than 5 per cent of the total housing stock and, therefore, have a noticeable impact on the lives of residents.

Authorities in Athens will also work with landlords to encourage them to be more considerate to locals and the environment.

Athens tourist tax to rise

Following a summer of natural disasters related to climate change, the local government will impose a daily tax on short-term rentals to deal with the ongoing crisis.

During the busy April to October period, the tax will increase from the current €1.5 a day to €8.

In the low season, it will go up from €0.50 to €2 per day, according to news agency Reuters.

Despite overtourism and forest fires, which have seen countless evacuations, 2024 is set to be a record year for Greece in terms of tourism revenue. It’s expected the country’s income from the sector could reach up to €22 billion by the end of the year.

Such measures haven’t affected other European tourism hotspots too negatively in the recent past.

In August, following the lead of cities like London, Dublin, Amsterdam and Paris, the Czech capital announced it’s planning to limit the amount of short-term tourist accommodation available.

Prague’s authorities are hoping that the proposed move will bring down real estate prices – and ensure residents are not forced out by tourists.

Barcelona has gone one step further still.

The popular Spanish coastal city has announced plans which, it hopes, will eliminate all tourist rentals by 2028. Reaction has been mixed there, however, among local Catalans and the city’s large foreign-born population, which has now reached a significant 25 per cent.

Author

  • Daniela Daecher is a twenty-something bookworm and coffee addict with a passion for geeking out over sci fi, tv, movies, and books. In 2013 she completed her BA in English with a specialization in Linguistics. In 2014 she completed her MA in Linguistics, focusing on the relationship between language and communication in written form. She currently lives in Munich, Germany.

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Want to explore Japan outside of Tokyo? This airline is offering free domestic flights

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Japan Airlines says the promotion is designed to provide a “seamless travel experience” across the archipelago.

Japan Airlines is offering some international travellers free domestic flights to explore more of the country.

The airline’s domestic network includes services to 64 airports on 133 routes. It hopes the free flights will encourage passengers to delve deeper into regions of Japan they wouldn’t normally explore.

That includes experiences like visiting Kyoto’s 17 UNESCO World Heritage Sites or getting away from the big city in the magical landscapes of Hokkaido in the north of the country. Or in Kagoshima, known as the gateway to Japan’s southern islands, you could experience some of the country’s top outdoor adventures.

Japan Airlines says the promotion is designed to provide a “seamless travel experience” across the archipelago.

It could also help to ease overtourism in some of the country’s most popular destinations – such as Mount Fuji, which has had to introduce entry fees and daily visitor caps to reduce crowding.

Earlier this year, surveys from more than 21 million passengers in 100 countries flying with more than 350 airlines named Japan Airlines as one of the best in the world.

How to get free domestic flights with Japan Airlines

The offer means you can get complimentary domestic flights if you book an international flight into the country with the airline. To qualify, both a Japan Airlines international flight and a matching domestic flight must be booked in the same reservation.

A stopover fee applies for passengers from the US, Canada, Mexico and China if they plan to stay in their first destination for more than 24 hours before travelling on.

Currently, the offer is only open to travellers from the US, Canada, Mexico and Thailand. It will open up for visitors from Singapore on 18 September, Australia and New Zealand on 19 September, Vietnam and the Philippines on 25 September and Indonesia, India, China and Taiwan on 27 September.

Japan Airlines also says it plans to expand the list of eligible countries later in September.

The offer also has a generous baggage allowance. If you purchase a Japan Airlines domestic flight fare from outside of Japan, economy class passengers can check in up to two pieces of luggage weighing up to 23 kg.

Author

  • Daniela Daecher is a twenty-something bookworm and coffee addict with a passion for geeking out over sci fi, tv, movies, and books. In 2013 she completed her BA in English with a specialization in Linguistics. In 2014 she completed her MA in Linguistics, focusing on the relationship between language and communication in written form. She currently lives in Munich, Germany.

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