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Cancelled flight? EU and UK consumer rights and what you’re entitled to

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Delayed or cancelled flights can result in compensation and other benefits.

Staff at airports and airlines across Europe are planning to strike over the coming months, causing thousands of flights to be delayed or cancelled by industrial action.

With travel plans likely to be disrupted this year, knowing how to deal with flight and train cancellations, long delays, and lost bags is more important than ever.

Industrial action can mean the ground staff or plane crew won’t be working as usual, causing flight delays and cancellations in Europe and beyond.

Not all flights will be affected, but if there is an airline strike and you were informed of it less than 14 days ago, you might be due compensation.

What are your rights if your flight is cancelled?

When delays and cancellations happen, airlines should keep passengers informed and provide food and accommodation (if the delay necessitates an overnight stay).

According to the UK’s Citizens Advice website, if your flight is covered under UK law, your airline must let you decide between a refund or an alternative flight to your destination.

If you still want to travel, your airline must find you an alternative flight, even if it’s with another airline.

Air passenger rights in the EU mean that if your flight is delayed for two hours or more at departure, the airline must offer you care (meals, refreshments, and, if necessary, accommodation). If this delay means that you arrive at your final destination with a delay of more than 3 hours, you may also be entitled to financial compensation.

Can I claim compensation if my flight is cancelled or delayed?

You may be able to claim compensation if your flight arrives at its destination more than three hours late. The amount is based on how far you are flying.

According to the EU website, EU air passenger rights apply:

If your flight is within the EU and is operated either by an EU or a non-EU airline

If your flight arrives in the EU from outside the EU and is operated by an EU airline

If your flight departs from the EU to a non-EU country operated by an EU or a non-EU airline

If you have not already received benefits (compensation, re-routing, assistance from the airline) for flight related problems for this journey under the relevant law of a non-EU count

How to claim compensation

You should claim compensation directly from the airline rather than use an online flight compensation service. Third parties will take a percentage of your claim amount in exchange for their services, so you’ll get less money.

Search your airline’s website or call their customer services department to get more information on what compensation you’re entitled to.

While you can claim cash compensation in some circumstances, this doesn’t apply when cancellations or delays are attributed to ‘extraordinary circumstances’ – things beyond the airline’s control like extreme weather.

What happens if an airline cannot fly you home that day?

When a flight delay necessitates an overnight stay, the airline must arrange and cover the accommodation cost for passengers, including transportation to and from the accommodation.

If you need to make your own travel and accommodation arrangements in the event of a flight cancellation or long delay, the airline should refund reasonable costs.

You should retain copies of all receipts and book the cheapest alternative ticket and hotel available so that the airline can facilitate your claim.

What happens if your flight is delayed for three or more hours?

You are entitled to assistance such as food vouchers if your flight is delayed by more than two hours.

You’re also entitled to compensation if your flight arrives more than three hours late and the airline is at fault due to events such as technical difficulties or overbooking.

Passengers can also get a full refund if they are delayed by more than five hours and no longer want to travel.

You’re unlikely to get compensation if the delay was because of something outside the airline’s control, for example, bad weather or a security risk.

What assistance do airlines provide?

Here’s what assistance airlines typically provide in the event of a flight delay:

Refreshments and meals: a reasonable amount of food and drink (often in the form of vouchers)

Communication: Airlines are obligated to provide means of communication, such as access to phone calls or emails, to inform passengers about the delay and their rights.

Accommodation: If the delay necessitates an overnight stay, airlines must arrange and pay for accommodation and transportation between the airport and the accommodation.

Alternative Transport or Refund: Passengers can choose between rebooking on an alternative flight or receiving a refund.

If your airline cannot arrange assistance, you can pay for this and claim the costs later. In this case, the Civil Aviation Authority advises people to keep receipts and only spend what is necessary.

What if I’m not on a UK/EU flight?

If you didn’t travel on a UK or EU-regulated flight, you won’t be covered by the UK/EU flight delay compensation scheme.

However, most airlines have a contractual obligation to offer passengers a choice between a later flight, alternative transport or a refund.

If the Montreal Convention covers your airline, you might be able to claim for any losses caused by a delay.

The Montreal Convention is a treaty governing airlines’ liability in the event of accidents during international flights.

Established in 1999, it sets standardised rules for passenger injury or death, baggage loss or damage, and cargo loss or delay.

The convention mandates that airlines are strictly liable for proven damages up to a specific monetary limit unless they can prove that the incident was not due to their negligence or was caused solely by a third party.

Check the Montreal Convention list to see if you are covered. Your travel insurance policy may also offer limited coverage for delays, so it’s worth scanning the Terms and Conditions.

What if I booked a package holiday or with a travel agent?

All businesses that provide services in the EU must comply with consumer protection rules. The European Consumer Centres Network states: “If you book a holiday, rental car, accommodation or a flight in the EU, Norway or Iceland and encounter any issues, your consumer rights are there to protect you.

If your flight is cancelled, your baggage is lost, your cruise doesn’t go smoothly, or you miss your train connection, EU legislation will ensure you obtain redress.”

In the UK, travel companies that provide packages that include a flight and that are sold to customers must protect your monies through the ATOL scheme.

ABTA also provides financial protection for UK consumers who book holidays through ABTA members. This protection ensures that consumers receive refunds or assistance if their travel company goes out of business.

Package holidays and agency booking can offer travellers extra reassurance and customer service.

“Booking through a professional agent gives you the peace of mind that you are protected in the event of any changes to your travel,” says Sarah Davies, a travel advisor from Life Begins with Travel.

“Even if just to have someone on the end of the phone to guide you through the process.

Davies explains that many online travel companies aren’t members of ABTA though, so it’s important to ensure you choose a company with both ABTA and ATOL protection “so you don’t end up out of pocket and that you’re well looked after.”

Author

  • Daniela Daecher

    Daniela Daecher is a twenty-something bookworm and coffee addict with a passion for geeking out over sci fi, tv, movies, and books. In 2013 she completed her BA in English with a specialization in Linguistics. In 2014 she completed her MA in Linguistics, focusing on the relationship between language and communication in written form. She currently lives in Munich, Germany.

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Intercités, Ouigo, TER: France announces discounted train fares throughout September

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Want to explore France by train this September? Look out for these cheap ticket sales.

Sad to see the end of summer? September is still a great time for a train adventure thanks to extended deals from French national rail operator SNCF.

Throughout the month, its ‘Les Jours Traincroyables’ campaign promises to “extend the summer” with a series of ticket offers on Intercités, Ouigo, TER and TGV INOUI trains.

Various flash sales are planned until 30 September offering discounted journeys on regional and longer distance high-speed services.

To secure cheap train travel in France and beyond, here are the dates to put in your calendar.

Flash sales on French trains this September

SNCF Voyageurs’ month of discounts kicks off with a Ouigo flash sale on 4-5 September. It will see 200,000 tickets on the operator’s classic and high-speed trains sold for a maximum of €19 each.

The high-speed train service offers low-cost travel throughout France and onward to destinations in Spain.

Stay on alert from 10-13 September, when 30,000 tickets between Normandy and Paris costing no more than €12 will be released in the Nomad Train Flash Sale.

Cheap tickets (between €3 and €13) will also be available in the eastern region of Bourgogne-Franche-Comté, and to or from Paris, all month long.

Further west, under-26-year-olds can take advantage of €4 to €15 tickets for travel in Brittany, while down south in Nouvelle-Aquitaine under-28s can travel for just €2.

Heading to the northern Hauts-de-France region? Here, bargain €2 train tickets have no age limit – and 5,000 of them will be released each day throughout September.

To catch the end of the green season in the mountains, travel on Saturdays for a 40 per cent group discount on TER Auvergne-Rhône-Alpes trains.

Cheap train travel in Europe this September

The train ticket deals aren’t limited to French destinations. Between 18-29 September, you can discover Europe thanks to €39 tickets with TGV INOUI and TGV Lyria.

TGV INOUI operates high-speed trains to over 200 destinations in France and Europe, including in Germany, Italy and Spain, while TGV Lyria operates between France and Switzerland.

A further sale on TGV INOUI and Intercités trains from 23-27 September will offer tickets from €19 to €29, with an upgrade to first-class costing just €1 extra.

For cheaper train travel in Europe all year round, take advantage of the Carte Liberté, which offers fixed rate discounts to frequent travellers and is currently available at up to €80 off.

Author

  • Daniela Daecher

    Daniela Daecher is a twenty-something bookworm and coffee addict with a passion for geeking out over sci fi, tv, movies, and books. In 2013 she completed her BA in English with a specialization in Linguistics. In 2014 she completed her MA in Linguistics, focusing on the relationship between language and communication in written form. She currently lives in Munich, Germany.

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Flying on a plane is safer now than ever before, study finds

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A recent study has found that flights are safer than they’ve ever been.

There’s a one in 13.7 million chance that a passenger anywhere in the world will die onboard an aircraft, according to a new study.

Researchers from the Massachusetts Institute of Technology (MIT) in the US analysed global passenger and fatality data between 2018 and 2022 and found deaths on planes dropped by an average of 7 per cent year over year.

Those results follow a pattern of “continuous improvement” that started in 1968 when the death rate fell an average of 7.5 per cent per year even as more flights took off and landed.

It comes as US aircraft manufacturer Boeing faces a series of technical issues that forced the company to ground the test flights of their 777-9 model. The Federal Aviation Authority (FAA) also reportedly has launched inspections into the 787 Dreamliner due to faulty pilot seat movements.

Death rate 36 per cent higher in some countries

The incident rate depends on what countries people are flying to and from, with researchers dividing countries into three tiers for low, medium and high risk based on air safety record.

The lowest risk is the Tier 1 group which includes the European Union, Australia, Canada, China, Israel, Japan, Montenegro, New Zealand, Norway, Switzerland, the United Kingdom, and the United States.

Some examples of countries in the Tier 2 group include Bahrain, Bosnia, Brazil, Brunei, Chile, Hong Kong, India, Jordan, Kuwait, Malaysia, Mexico, Philippines, Qatar, Singapore, South Africa, South Korea, Taiwan, Thailand, Turkey, and the United Arab Emirates.

The rest of the world’s countries are in Tier 3 or the high-risk group.

For the first two tiers, the death risk falls to one per 80 million passenger boardings, the study found. These countries account for more than half of the world’s 8 billion people.

“At that rate, a passenger could on average choose one flight at random every day for 220,000 years before succumbing to a fatal accident,” the report continued.

The fatality risk is around 36 per cent higher for tier 3 countries, the study found, but fatalities are still falling.

“While [these nations] continue to get better over time, their passenger death risk remains many times as high as the risk elsewhere,” the study says.

The study also didn’t include any accidents that were direct attacks on passengers, like a suicide bombing at Kabul airport in 2021 that killed 170 Afghans and 13 US military troops.

Over 4,000 deaths from catching COVID on a plane

The study accounts for the COVID-19 pandemic which they defined as the period from March 2020 to December 2022. While there were fewer airline passengers during the pandemic, those who travelled faced a “new source of danger” if exposed to the virus on a flight.

Airlines at the time told passengers that COVID-19 transmission was “all but impossible,” the researchers say in their study, even though the US surgeon general estimated that 96 per cent of flights during that time had at least one positive passenger.

Despite that new risk, researchers say that there “is no evidence that those who did fly suffered a greater risk of death from plane crashes or attacks than would have been expected had the pandemic never occurred”.

“Outside of on-board transmission of COVID-19, passenger safety did improve sharply,” the study said.

In total, the paper estimates that roughly 4,760 people died from contracting a COVID-19 infection on a flight from March 2020 to December 2022.

The MIT researchers do admit that it’s hard to know the exact number of deaths since passengers who got an infection after a flight could’ve passed it on to others who might have passed away.

“These estimates about COVID-19 deaths are necessarily imprecise,” the study says. “And while they use lower-end parameter estimates, they could well be too high”.

Their data also doesn’t count any passengers under 18 and doesn’t differentiate the age of any passengers over 65, which the researchers say is important because mortality goes sharply up for the elderly.

Author

  • Daniela Daecher

    Daniela Daecher is a twenty-something bookworm and coffee addict with a passion for geeking out over sci fi, tv, movies, and books. In 2013 she completed her BA in English with a specialization in Linguistics. In 2014 she completed her MA in Linguistics, focusing on the relationship between language and communication in written form. She currently lives in Munich, Germany.

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‘Paradise ruined’: Why Spanish locals fed up with overtourism are blocking zebra crossings 

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In northwestern Spain, villagers blocked zebra crossings to protest too many tourists – but ended up causing a huge traffic jam.

Spain has seen many overtourism protests this year, but one small village has been making its grievances known in a very unusual way.

In the Galician village of O Hío in northwest Spain, locals took it upon themselves to protest against the volume of tourists by blocking zebra crossings.

Walking up and down them for a total of 37 minutes, they caused total traffic gridlock – worsening the exact problem they hoped to highlight.

Nevertheless, residents stand by their decision.

Why are Spanish locals blocking zebra crossings?

“Traffic problems are already common, but this year they have tripled at least,” resident Mercedes Villar told local newspaper La Voz de Galicia. “It’s an avalanche of cars that not only pollutes but also affects everyone’s lives because they park wherever they want. We have the right to live too.”

Locals from the small coastal village say, while they’re not against tourism per se, they want authorities to find a mutually beneficial solution so that residents and visitors can co-exist happily.

They say their driveways are being blocked, traffic accidents are increasingly common and that parking-controlling yellow lines are being ignored.

“The protest was meant to raise awareness and sound the alarm,” another villager told La Voz. “We want people to be civil and understanding and, if they see that there is no parking space, to leave, as we all have to do in any city.”

Rogue parking by tourists creates ‘danger’ for locals

Villar, who is the spokesperson for the residents’ association, added that while locals tend to park their cars properly, visitors who don’t are creating “a situation of insecurity and danger”.

Villagers raised concerns that the situation causes access problems for emergency vehicles, citing residents who needed to be collected by ambulance, but found the exits from their houses blocked or their transport delayed due to the sheer number of vehicles on the streets.

Speaking to La Voz, Villar added that the significant amount of traffic had led to “uncivil” behaviour, including visitors littering the roads and parking areas.

She also says that too much traffic has led to the deterioration of some roads. “We want orderly and polite tourism that respects the environment. This is a paradise, but paradises also get ruined,” she said.

Locals have been invited to discuss their complaints

Like many Spanish people protesting against overtourism, Villar believes that the growing popularity of her local area has a lot to do with social media’s impact.

“This is sold as a beautiful place with no people, but now that is not true,” she explained, adding that residents tend to avoid beaches during tourist season as they are simply too busy.

She hopes that the zebra crossing protests will have laid bare how “annoyed” locals are with the situation.

It seems to have worked – in response, the local council has invited disgruntled locals to a meeting to discuss their complaints later in September.

From Cantabria in the north to Málaga in the south, growing numbers of Spanish people are calling for the government to change the face of mass tourism, which they believe is getting out of hand.

They say its impact is having a negative effect on property prices and rents as well as standard of living for residents.

Author

  • Daniela Daecher

    Daniela Daecher is a twenty-something bookworm and coffee addict with a passion for geeking out over sci fi, tv, movies, and books. In 2013 she completed her BA in English with a specialization in Linguistics. In 2014 she completed her MA in Linguistics, focusing on the relationship between language and communication in written form. She currently lives in Munich, Germany.

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