Travel
Travellers rank the world’s most disappointing tourist attractions. The top five are in Europe
Travellers’ reviews suggest many of Europe’s bucket-list attractions are underwhelming and too crowded.
Some of the most lauded tourist attractions in the world leave travellers distinctly underwhelmed, a new study has found.
Luggage storage company Radical Storage analysed 95,352 visitor reviews across 200 of the most visited landmarks to reveal the world’s most disappointing tourist attractions.
The top five spots were all taken by European sights, a few of which are often considered bucket list-worthy destinations.
The world’s most disappointing tourist attraction is in the UK
Inspired by Disneyland’s success in America, the country estate of Alton Towers was transformed into a theme park in the 1980s. With 10 themed areas spread across 910 acres, it is the UK’s biggest.
However, the research found that almost half of the reviews for the Staffordshire-based amusement park featured words indicating a negative experience. For context, the average rate of negative reviews in the study is 10.9 per cent.
Alton Towers had the highest percentage of reviews that specifically complained about value for money including misleading ticket information, and expectations to pay for overpriced add-ons such as expensive food and drink or access to different areas of the park.
Comments also suggest it’s often not the rides that disappoint customers, but the customer service.
Budapest’s thermal baths are overcrowded
The Széchenyi Baths and Pool in Hungary’s capital Budapest is the largest medicinal bath in Europe and has been a wellness tourism destination since 1913.
However, over a third of people who left a review of the baths online reported a less than satisfactory experience. The baths ranked third worst in the crowds and accessibility category (16.8 per cent of all reviews compared to the 4.4 per cent average).
Spain’s famed Siam Park has poor customer service
Siam Park in the Spanish Tenerife is Europe’s biggest water park, opened by the Princess of Thailand Maha Chakri Sirindhorn in 2007. However, a visit to the “world’s best water park” is not universally enjoyable. Reviewers frequently mention the rude staff and accessibility issues.
Some reviewers mentioned feeling shamed due to their weight and mentioned the park not being disability-friendly. Overall, nearly a third of reviews had something negative to say about their experience.
Time Out Market Lisboa is a victim of its own success
Planned and built by the magazine Time Out (a British media and hospitality company) in 2014, Time Out Market Lisboa was the company’s first venture into food halls.
In 2018 the project earned the prestigious Hamburg Foodservice Award – one of the most respected awards in the food-service industry. But according to reviews, things may have taken a turn for the worse since. Over a quarter of reviewers have left underwhelmed or disappointed.
It seems the Time Out Market Lisboa is a victim of its own success. The attraction had the greatest percentage of reviews mentioning crowds or access issues (18.4 per cent compared to the 4.4 per cent average).
The Trevi Fountain is too crowded
The Trevi Fountain is an iconic Baroque monument in Rome and has been featured in popular films such as Fellini’s La Dolce Vita and Wyler’s Roman Holiday.
Every year, tourists throw an estimated €1 million into the fountain, and a coin tossed into the water is supposed to guarantee a return to Rome in the future.
But if you cast a wish into the fountain, you may want to time your visit wisely. After Time Out Market Lisboa, the reviews had the second greatest proportion of people mentioning crowds or accessibility issues. Overall, one in four people had something negative to say about their experience.
The fountain was also closed for renovations for part of 2024, which may have contributed to some visitors’ disappointment.
Travel
UK ETA travel permit: British dual nationals flag issues with application system
The UK’s Electronic Travel Authorisation (ETA) system has officially expanded to European travellers.
Starting 2 April 2025, all EU (except Irish nationals), EEA, and Swiss citizens need ETA approval to enter the UK.
The system became mandatory for travellers from the US, Canada and Australia on 8 January 2025, following its rollout last November for nationals of Bahrain, Jordan, Kuwait, Oman, Qatar, Saudi Arabia and the UAE.
To obtain the visa waiver, which costs £10 (€12) from today or £16 (€19) from 9 April, travellers need to complete an online process – but some British citizens with dual nationality are already flagging issues.
How to apply for the UK’s ETA visa waiver
Travellers can either use the official mobile app, which can be downloaded from the UK government website, or apply online here.
To complete the application, you need the passport you’ll be travelling on, an email address and a credit card, debit card, Apple Pay or Google Pay. You will have to answer a set of suitability questions. You don’t need to enter your travel details.
The government advises applying at least three working days before your trip.
You can delete the app when you’ve finished applying. Your ETA will be linked to your passport digitally, and you will not need to show anything else when you enter the UK.
Though it seems pretty simple, the application process has left a handful of British dual nationals confused about whether they need to apply for the visa waiver or not.
ETA application issues for British dual nationals
In theory, British citizens with dual nationality do not need ETA and should be able to travel to the UK on whatever passport they choose.
But confusion has arisen for those who don’t have a British passport because theirs is expired, lost, or they were never issued with one.
If they choose to travel on their EU passport, the process of applying for ETA – and whether it is necessary – remains unclear.
The ETA application form asks travellers to declare any other nationalities, but the drop-down menu does not give the option to select ‘British citizen’.
Should British dual nationals continue with their application without declaring their ‘secondary’ nationality, they would theoretically be forced to give misinformation about their dual nationality.
Euronews Travel posed the question to an ETA advisor from the Home Office on their web chat.
The advisor refused to give guidance about not declaring British nationality on the ETA form. They stated that if you are a dual citizen with British/Irish citizenship, you do not need an ETA.
However, “you prove your permission to travel using your valid British/Irish passport or other passport containing a certificate of entitlement to the right of abode in the UK.”
When asked what to do if the traveller is not in possession of any of these documents, the advisor responded, “You either need to apply for a British passport or a certificate of entitlement”.
Renewing a UK passport from overseas costs £101 (€123), while a certificate of entitlement comes with a £550 (€658) fee. Both application processes take several weeks.
Euronews Travel has reached out to the Home Office for official guidance.
Travel
Iceland’s Blue Lagoon spa and nearby town evacuated due to volcanic eruption
Flames and smoke shot through the air as the volcanic fissure opened near the town of Grindavik.
A volcano began erupting in southwestern Iceland on Tuesday as tourists at the nearby Blue Lagoon and residents of local communities were evacuated.
Flames and smoke shot through the air as a fissure opened near the town of Grindavík, about 50 kilometres southwest of the capital, Reykjavik, where roughly 40 homes have been evacuated, according to national broadcaster RUV.
Residents mostly vacated the community, located on the Reykjanes Peninsula, in 2023 when the volcano came to life after lying dormant for 800 years.
A swarm of small earthquakes began at around 6:30am local time on 1 April, similar to previous eruptions. The eruption just north of the protective barrier near Grindavík then began at 9:45am, according to Iceland’s Met Office (IMO).
Warning sirens started to sound when the orange-red fissure reached the town’s defence walls at around 10am. IMO has said that the fissure is now around 700 metres long, and “it cannot be ruled out that it may continue to open further south.”
Iceland sits above a volcanic hotspot in the North Atlantic and, on average, sees one eruption every four to five years.
Experts have warned that volcanic activity in the Reykjanes peninsula has entered a new era, with the frequency of eruptions having surged. This is the 11th such event to have occurred since 2021, when this new eruption period began.
Iceland’s Blue Lagoon closed until further notice
The Blue Lagoon is one of Iceland’s biggest tourist attractions. Authorities evacuated guests from the geothermal spa, moving them to nearby hotels when it became clear an eruption was imminent.
It will remain closed through 1 April, and the situation will be assessed later on, according to a message posted on the Blue Lagoon’s website. All guests with bookings during this temporary closure will be contacted.
A ‘red alert’ has been issued for the town of Grindavík, and the area around it is closed off. It will remain closed until further notice.
Travellers have been asked to respect the closures and instructions from local authorities and to stay away while conditions are being assessed, according to Safe Travel Iceland.
During previous eruptions, tourists and locals keen to see the majestic event first-hand have been repeatedly warned to stay away from Reykjanes.
Though it is yet to be updated for the most recent eruption, the UK’s FCDO says eruptions and earthquakes are common in Iceland due to the country’s nature geography.
“In the event of an eruption or wider seismic activity follow the latest advice issued by the authorities,” it says. It adds that travellers should regularly check for alerts and advice from the Icelandic Tourism Board, Icelandic Met Office, Safe Travel Iceland and the Almannavarnir Facebook Page.
The effects of the eruption are currently localised and have not caused any problems for the nearby Keflavík airport- Iceland’s main international airport.
Though ash clouds from previous volcanic eruptions in Iceland have had disrupted international air travel, this one is not expected to do so.
Travel
What is the ETA? European travellers need €12 entry permit to visit the UK starting this week
Read our full guide to the UK’s new Electronic Travel Authorisation (ETA): who needs it, how long it’s valid and how to apply.
The UK’s Electronic Travel Authorisation (ETA) system has officially expanded to European travellers.
Starting 2 April 2025, all European visitors will need ETA approval – or, for some non-EU nationals, a visa – to enter the UK.
The system became mandatory for travellers from the US, Canada and Australia on 8 January 2025, following its rollout last November for nationals of Bahrain, Jordan, Kuwait, Oman, Qatar, Saudi Arabia and the UAE.
Read on for details on cost, validity and how to get it.
What is the ETA?
The ETA replaces the single-use Electronic Visa Waiver (EVW) scheme, offering a lower cost option with multi-entry validity.
The UK government notes that it is not a visa and does not permit entry into the UK. Rather, it authorises a person to travel to the UK.
The ETA is now required for all eligible nationalities. You can find the full list of countries here.
How do I apply for an ETA to enter the UK?
Most visitors will be able to apply using a mobile app and can expect a decision emailed within three days.
Everyone travelling needs to apply, including babies and children, but you can apply for other people.
The UK government says its app is the quickest and easiest way to apply for an ETA. You can download the ETA app from the UK government website.
If you cannot download the app, you can also apply online here.
To complete the application, make sure you have on hand the passport you’ll be travelling on, an email address and a credit card, debit card, Apple Pay or Google Pay. You will have to answer a set of suitability questions. You don’t need to enter your travel details.
You can delete the app when you’ve finished applying. Your ETA will be linked to your passport digitally, and you will not need to show anything else when you enter the UK.
When to apply for your ETA
The government says: “You must apply for an ETA before you travel to the UK. You can travel to the UK while waiting for a decision.”
Considering most applicants will get a decision within three days, it can be assumed you should apply at least three ahead of travelling to the UK, though you can do it much further in advance.
How much does the UK ETA cost?
Like the Electronic System for Travel Authorisation (ESTA) in the US, a fee is attached to the application process.
The ETA costs £10 (approximately €12 at the time of writing), rising to £16 (€19) on 9 April 2025.
How long is the ETA valid?
An ETA lasts for two years. You do not need to apply again during this time.
You can travel to the UK as many times as you want during the period of validity, but you cannot stay for longer than six months on one trip. Check the UK government website for more details on what you can and cannot do on an ETA.
Note that you will need to apply for a new ETA if you get a new passport, as your ETA is linked to it.
Will I need a visa to enter the UK?
As mentioned above, the ETA isn’t a visa, but it does grant permission to enter the country.
All visitors who don’t currently require a visa will need to get an ETA before they travel. This includes those who do not currently need to submit any form of application to visit the UK. US, Canadian, Australian and European citizens need an ETA even for short stays or transiting through the UK, for example.
Travellers from countries that don’t have visa-free entry agreements with the UK will still have to apply for the correct visa and an ETA.
If you don’t apply before your trip, the government says you could be fined, though no further details have been given about this.
You still need to apply if you are transiting through the UK – even if you aren’t going through border control.
The ETA allows you to come to the UK for six months for tourism, visits to family and friends, business or short term study.
You can also get an ETA instead of a visa if you are coming to the UK for up to three months on the Creative Worker visa concession or coming to the UK for a permitted paid engagement. Outside of these conditions, you can’t use an ETA to do paid or unpaid work for a UK company or as a self-employed person.
Who does not need an ETA?
British and Irish citizens, people who already have a visa or permission to live, work or study in the UK, those travelling with a British overseas territories citizen passport and people who live in Ireland and are travelling from Ireland, Guernsey, Jersey or the Isle of Man don’t need to apply for an ETA.
Why is the UK introducing the ETA scheme?
The ETA is part of the UK’s plan to digitise its borders at UK airports by the end of 2025.
The scheme is intended to reduce queues at the border, “helping to speed up legitimate journeys to the UK”.
Facial recognition technology could be used to make these “contactless corridors” possible, British newspaper The Times reports. It would require international travellers to submit biographic and biometric details, like photos of their faces through the new Electronic Travel Authorisation (ETA) scheme before they fly.
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