Travel
Cancelled flight? EU and UK consumer rights and what you’re entitled to
Delayed or cancelled flights can result in compensation and other benefits.
Staff at airports and airlines across Europe are planning to strike over the coming months, causing thousands of flights to be delayed or cancelled by industrial action.
With travel plans likely to be disrupted this year, knowing how to deal with flight and train cancellations, long delays, and lost bags is more important than ever.
Industrial action can mean the ground staff or plane crew won’t be working as usual, causing flight delays and cancellations in Europe and beyond.
Not all flights will be affected, but if there is an airline strike and you were informed of it less than 14 days ago, you might be due compensation.
What are your rights if your flight is cancelled?
When delays and cancellations happen, airlines should keep passengers informed and provide food and accommodation (if the delay necessitates an overnight stay).
According to the UK’s Citizens Advice website, if your flight is covered under UK law, your airline must let you decide between a refund or an alternative flight to your destination.
If you still want to travel, your airline must find you an alternative flight, even if it’s with another airline.
Air passenger rights in the EU mean that if your flight is delayed for two hours or more at departure, the airline must offer you care (meals, refreshments, and, if necessary, accommodation). If this delay means that you arrive at your final destination with a delay of more than 3 hours, you may also be entitled to financial compensation.
Can I claim compensation if my flight is cancelled or delayed?
You may be able to claim compensation if your flight arrives at its destination more than three hours late. The amount is based on how far you are flying.
According to the EU website, EU air passenger rights apply:
If your flight is within the EU and is operated either by an EU or a non-EU airline
If your flight arrives in the EU from outside the EU and is operated by an EU airline
If your flight departs from the EU to a non-EU country operated by an EU or a non-EU airline
If you have not already received benefits (compensation, re-routing, assistance from the airline) for flight related problems for this journey under the relevant law of a non-EU count
How to claim compensation
You should claim compensation directly from the airline rather than use an online flight compensation service. Third parties will take a percentage of your claim amount in exchange for their services, so you’ll get less money.
Search your airline’s website or call their customer services department to get more information on what compensation you’re entitled to.
While you can claim cash compensation in some circumstances, this doesn’t apply when cancellations or delays are attributed to ‘extraordinary circumstances’ – things beyond the airline’s control like extreme weather.
What happens if an airline cannot fly you home that day?
When a flight delay necessitates an overnight stay, the airline must arrange and cover the accommodation cost for passengers, including transportation to and from the accommodation.
If you need to make your own travel and accommodation arrangements in the event of a flight cancellation or long delay, the airline should refund reasonable costs.
You should retain copies of all receipts and book the cheapest alternative ticket and hotel available so that the airline can facilitate your claim.
What happens if your flight is delayed for three or more hours?
You are entitled to assistance such as food vouchers if your flight is delayed by more than two hours.
You’re also entitled to compensation if your flight arrives more than three hours late and the airline is at fault due to events such as technical difficulties or overbooking.
Passengers can also get a full refund if they are delayed by more than five hours and no longer want to travel.
You’re unlikely to get compensation if the delay was because of something outside the airline’s control, for example, bad weather or a security risk.
What assistance do airlines provide?
Here’s what assistance airlines typically provide in the event of a flight delay:
Refreshments and meals: a reasonable amount of food and drink (often in the form of vouchers)
Communication: Airlines are obligated to provide means of communication, such as access to phone calls or emails, to inform passengers about the delay and their rights.
Accommodation: If the delay necessitates an overnight stay, airlines must arrange and pay for accommodation and transportation between the airport and the accommodation.
Alternative Transport or Refund: Passengers can choose between rebooking on an alternative flight or receiving a refund.
If your airline cannot arrange assistance, you can pay for this and claim the costs later. In this case, the Civil Aviation Authority advises people to keep receipts and only spend what is necessary.
What if I’m not on a UK/EU flight?
If you didn’t travel on a UK or EU-regulated flight, you won’t be covered by the UK/EU flight delay compensation scheme.
However, most airlines have a contractual obligation to offer passengers a choice between a later flight, alternative transport or a refund.
If the Montreal Convention covers your airline, you might be able to claim for any losses caused by a delay.
The Montreal Convention is a treaty governing airlines’ liability in the event of accidents during international flights.
Established in 1999, it sets standardised rules for passenger injury or death, baggage loss or damage, and cargo loss or delay.
The convention mandates that airlines are strictly liable for proven damages up to a specific monetary limit unless they can prove that the incident was not due to their negligence or was caused solely by a third party.
Check the Montreal Convention list to see if you are covered. Your travel insurance policy may also offer limited coverage for delays, so it’s worth scanning the Terms and Conditions.
What if I booked a package holiday or with a travel agent?
All businesses that provide services in the EU must comply with consumer protection rules. The European Consumer Centres Network states: “If you book a holiday, rental car, accommodation or a flight in the EU, Norway or Iceland and encounter any issues, your consumer rights are there to protect you.
If your flight is cancelled, your baggage is lost, your cruise doesn’t go smoothly, or you miss your train connection, EU legislation will ensure you obtain redress.”
In the UK, travel companies that provide packages that include a flight and that are sold to customers must protect your monies through the ATOL scheme.
ABTA also provides financial protection for UK consumers who book holidays through ABTA members. This protection ensures that consumers receive refunds or assistance if their travel company goes out of business.
Package holidays and agency booking can offer travellers extra reassurance and customer service.
“Booking through a professional agent gives you the peace of mind that you are protected in the event of any changes to your travel,” says Sarah Davies, a travel advisor from Life Begins with Travel.
“Even if just to have someone on the end of the phone to guide you through the process.
Davies explains that many online travel companies aren’t members of ABTA though, so it’s important to ensure you choose a company with both ABTA and ATOL protection “so you don’t end up out of pocket and that you’re well looked after.”
Author
Interrail and Eurail passholders rejoice, as you can now skip the queues and reserve your seats on long- and medium-distance RENFE trains online.
Rail Europe, a European train booking platform, has expanded its offering to include trains operated by Spain’s state-owned railway, eliminating a major hurdle that has dogged rail passholders for years.
“The addition of RENFE’s passholder fares to our platform is a game-changer for travellers eager to explore Spain with ease,” says Jürgen Witte, Chief Product and Technology Officer of Rail Europe. “This enhancement ensures Interrail and Eurail Global Pass holders can navigate its world-class rail system seamlessly.”
With the new service, passholders can easily see if a seat reservation is required for their journey and what the associated costs will be.
From there, they can make their reservation online, eliminating the need for time-consuming in-person bookings where a lack of Spanish language skills is sometimes an issue.
What’s the problem with booking RENFE seats with a rail pass?
While many Interrail and Eurail trains don’t require seat reservations, Spanish high-speed trains – the Alta Velocidad Española (AVE) – do.
Although Interrail purports to allow bookings on some AVE trains via its self-service system, users report extensive issues in getting the platform to work. Some trains available on Interrail/Eurail are not bookable via the self-service system at all.
Previously, the only option to secure a seat reservation without buying a ticket on a RENFE high-speed train was to call the company. The traveller would then have to go to a RENFE station to pick up and pay for the reservation within 72 hours of booking, which is often not convenient.
“In Spain, almost all trains, apart from purely suburban ones, require a reservation, and RENFE’s own website doesn’t offer passholder reservations,” explains train travel expert Mark Smith, who runs the website The Man in Seat 61.
“Furthermore, Spanish trains can leave fully booked, so you ideally need to book ahead. This was a major issue for using an Interrail or Eurail pass in Spain.”
Smith warns that, particularly on peak travel days, such as Fridays and Saturdays in the summer months, queues can be atrocious. At major stations in Madrid and Barcelona, passengers can wait as long as one or two hours to be served.
The complexity has caused confusion and frustration among travellers. On the Eurail forum, one user said, “Not gonna jump through hoops to go to Spain. I’ll cancel the Spain leg and stay in France.”
How to book seat reservations with RENFE
To reserve a seat on a RENFE high-speed AVE train, simply head to the Rail Europe website.
Click ‘add rail pass’ below the journey planner and select the type and class of pass you hold. Then, you can search for a journey as normal, but you should only see the passholder reservation costs rather than the normal ticket costs.
Smith notes that the Rail Europe system defaults to a second-class reservation in the search results. Holders of first-class passes need to manually change the price drop-down if they want to reserve a first-class seat.
There are other options for booking seats on RENFE with a pass. These include using Dutch agency HappyRail, which has proven to be successful at booking seats on AVE trains, but charges a 3.5 per cent fee.
Interrail and Eurail reservation services have been available since 2023, but success is patchy. Smith notes that, when the systems do work, they allow booking in first or second class, but not in the ‘premium’ class that gets passholders Sala Club lounge access and a meal with wine included on AVE and Euromed trains.
Smith has long recommended Rail Europe as a booking service for Interrail and Eurail passholders, as it has more seat choices, more benefits for first-class passholders, and no booking fees.
“This is a big step forward,” says Smith, “and if one system won’t get you the reservation you want, try the other.”
Where can you travel with RENFE?
RENFE operates a comprehensive route network across Spain, with both its AVE (high-speed) and Larga Distancia (long-distance) trains. On the map below, the purple lines are AVE trains, and the grey lines are the slower long-distance routes.
As well as travelling within Spain, RENFE connects to several international destinations. These include Oporto in Portugal and several destinations in France.
From 23 April, RENFE will launch a new direct Seville-Barcelona train service, cutting out the transfer in Madrid and making it easier to get between the two popular cities.
Along the way, it stops in Córdoba, Puertollano, Ciudad Real, Madrid, Zaragoza, Lleida, Tarragona, and Girona, which are all attractive destinations to visit, too. The high-speed service takes around six hours and is set to make travel between the south and northeast of Spain a much more convenient option.
Author
Brits planning travel to Europe are being warned by an industry body not to fall for scams amid confusion over entry and exit rules.
With the UK’s Electronic Travel Authorisation (ETA)coming into force this week, scammers are busy taking advantage of the uncertainty. The Association of British Travel Agents (ABTA) has warned of fake websites offering a similar pass to British travellers heading into mainland Europe.
From 2 April, Europeans who don’t have a British passport are required to obtain an ETA to visit the UK. The Electronic Travel Information and Authorisation System (ETIAS) is a similar system that will affect UK travellers heading to Europe.
However, ETIAS is not due to launch for another 18 months, and there is presently no requirement for Brits to obtain any additional documentation to travel.
What authorisations are currently required for travel between the UK and the EU?
The UK’s ETA came into force for Europeans on 2 April, and means any EU passport holders will need to apply for and secure an ETA before visiting the UK.
The scheme has been live for visitors from non-European visa-free nationalities since January. However, its rollout has come with plenty of hiccups and confusion.
“If you have friends, family, or business associates visiting from abroad, they’ll need to check if they need to get an ETA,” says ABTA. “This is one of three changes coming up for travelling across borders between the EU and UK, but the only one to have gone live, meaning there is scope for confusion.”
There is an equivalent rule coming in for Brits traveling to Europe – the ETIAS. However, the ETIAS won’t be introduced until the new EU Entry/Exit system (EES) goes live.
The EES has been pushed back several times already, but is presently anticipated to launch in October 2025. It will be rolled out in stages, so not all changes will take effect immediately.
The ETIAS is expected to be introduced in 2026, and ABTA says likely not before the end of 2026. Even then, ETIAS is expected to be optional for at least six months. Right now, there is no additional documentation required for Brits to holiday in Europe.
“With three new changes coming in over the next couple of years, we’re keen that people understand what it means for them,” says Graeme Buck, director of communications at ABTA. “In short, the only thing to act on now is for European visitors to the UK to apply for an ETA. Nothing will be changing for UK travellers going to Europe this summer.”
How to apply for ETIAS when it comes into effect
ETIAS will be similar to the US ESTA scheme, where a simple online application grants permission to travel within the relevant area for a period of time.
For the EU scheme, the cost of an ETIAS is expected to be around €7 and will be valid for up to three years (or until the passport reaches three months to expiry). It will allow British visitors to stay in any EU country (or countries) for up to 90 days in any 180 day period.
According to the EU, third-country nationals, including the UK, will be granted a ‘grace period’ of six months on a one-time basis if they forget their ETIAS.
“Those coming to Europe for the first time since the end of the transitional period will be allowed to enter without an ETIAS provided they fulfil all remaining entry conditions,” the EU says.
ABTA warns that “people who try to apply for an ETIAS now may be at risk of fraud, with a loss of money and possibly personal data too.”
When the time does come, the only place to apply for an ETIAS will be on the official website. Any apps, websites, or social media posts suggesting there is an alternative route are impostors.
Travellers will need to submit personal information and passport data, as well as disclose any serious convictions in the past 20 years. They must state the reason for their travel and where they will be staying, as well as the Schengen Area country they will first be visiting.
The fee is payable for all applicants aged between 18 and 70. Those under 18 or over 70 will still need to apply for the document, but won’t be charged.
“With two further changes planned, the situation may not seem simple,” adds Buck. “As the changes affecting UK travellers start to come in towards the end of the year, ABTA and our members will be on hand to support travellers.”
Author
There’s good news if you are young and looking for a budget-friendly way to explore Europe this summer.
The EU is giving away almost 36,000 free rail passes to 18-year-olds under the DiscoverEU scheme.
Introduced by Interrail and the EU, the scheme aims to give young Europeans the opportunity to learn about their neighbouring countries and cultures.
Those eligible will be able to explore Europe’s heritage and history while meeting people from across the continent.
All you need to do is answer six questions.
DiscoverEU: How to apply for a free EU rail pass
To be in with a chance of winning a free rail pass, applicants must be born between 1 July 2006 and 30 June 2007.
The scheme is open to legal residents of the 27 EU member states or Overseas Countries. Residents of third countries associated with the Erasmus+ programme can also apply. These include Iceland, Liechtenstein, North Macedonia, Norway, Serbia and Türkiye.
If that’s you, the next stage is to head to the European Youth Portal to take an eligibility quiz.
You will have to answer five multiple-choice questions about the EU and one additional question. These cover general knowledge about the EU and its initiatives aimed at young people.
You will also be asked to give more information about your travel plans. This includes when you plan to travel, whether it will be the first time you have travelled alone without your parents, what you would like to learn from the experience and how you will finance your trip.
This information will not have any impact on the selection process.
The Commission will rank applicants based on their EU quiz responses and will offer travel passes following their ranking up to the limit of available tickets.
Applications are open from 2 April to 16 April 2025.
You cannot apply if you have previously been given a DiscoverEU pass.
How will the free rail pass scheme work?
Those who prove successful will get a free rail pass to travel in Europe for up to 30 days between 1 July 2025 and 30 September 2026.
At the application stage, you can choose to either travel alone or with a group of up to five friends. If you choose to travel as a group, you can share your application code with your friends to allow their registration.
Only the group leader has to answer the EU quiz questions; group members just need to supply personal data to complete the application and fulfil the age and residency criteria.
The travel pass can be used in your residency country only for one outbound and one inbound journey. It must include travel to at least one other country eligible under the scheme.
The overall journey can last from one day up to a maximum of one month, including up to seven travel days.
Participants will generally be eligible for a pass worth up to €283.26 in second or economy class. The amount may be raised for applicants travelling from remote or overseas regions.
In some cases, coach and ferry passes will be included too. To ensure young people living in remote areas or on islands are not excluded, flights may also be awarded in exceptional cases. Preference will always be given to the most sustainable option.
If you’re one of the lucky awardees, you will also be given a European Youth Card (EYCA) valid for one year. This grants discounts for cultural visits and activities, learning, nature, sports, local transportation, accommodation, food and more across the EU.
How will applicants for the free rail pass be selected?
Applicants will be selected up to the available budget and ranked following the correctness of their replies.
There is a quota of travel passes set for each country. If a country has fewer applications than the quota, the remaining passes will be distributed to countries with a higher number of applications.
If there are too many eligible applicants, a ‘first come, first served’ principle will apply – meaning earlier applications could be favoured as a last resort.
Special support is available for participants with disabilities or health conditions.
Successful applicants will be notified by email after the selection period has ended in May.
They will then be connected with an EU contractor who will take care of the travel bookings and payments.
Passes purchased directly by the selected applicants will not be reimbursed.
Is anything expected in return for the free rail passes?
When you apply for a free pass, you are invited to become a ‘DiscoverEU Ambassador’. This means you are encouraged to report back on your travel experiences through social media or school and community presentations.
The scheme’s app will allow you to create a customised map of your itinerary with statistics on the number of trains taken, number of countries visited and CO2 savings, which can be shared on social media.
Young travellers will also need to report back in an online survey after taking part in the scheme.
On its completion, travellers will receive a certificate of participation highlighting competencies and skills gained from their travel experience.
Author
Manchester United engages Juventus in fierce rivalry over Premier League talent
Inside the glam – Celebrity style moments that ruled the red carpet
Myanmar & Thailand Earthquake: Updates on Damage, Deaths, and More
-
Health & Society4 days agoThe Art of Earthing – Grounding Yourself for Better Physical Health
-
Health & Society5 days agoNatural Sleep Solutions – Creating a Restorative Nighttime Routine
-
Health & Society6 days agoCold Showers and Beyond – Embracing Temperature Therapy for Vitality
-
Sports5 days agoInter: Acerbi’s renewal is already there and the clause is no longer a concern
-
Politics2 days agoEU Parliament Tackles Steel Industry, Fundamental Rights, and Budget Priorities in Plenary Session
-
Sports2 days agoNBA, Steph Curry and Nikola Jokic show: Memphis knockout, Minnesota no
-
EU & the World2 days agoIs Cory Booker Still Speaking? How Long His Filibuster Lasted
-
Sports2 days agoMilan-Inter: Conceiçao with a doubt, Inzaghi changes six