Travel
Swiss Air: Passengers’ holidays ‘ruined’ after plane arrives in Spain without any luggage
Travellers reportedly waited more than two hours for their luggage to appear on the conveyor belt at Bilbao Airport.
A Swiss plane arrived in Bilbao, Spain on Saturday without a single piece of checked luggage on board.
Passengers reportedly waited more than two hours for their bags to appear on the airport conveyor belt but they never arrived.
Those on board say the pilot apologised for the delay but did not explain the reason or inform them that their luggage hadn’t made it onto the plane, according to Swiss newspaper Blick.
The passengers claimed that, when they arrived at their destination, Swiss Air staff also didn’t tell them where their bags were. Instead, they had to wait until staff from Spanish airline Iberia informed them that the plane had landed with no luggage on board.
One passenger, Carsten Redlich, told The Blick that his holiday was “ruined” because his bags had been left behind. He was part of a group of paraglider pilots travelling to Spain together, and the mishap left them without their vital equipment.
Why didn’t the luggage make it to Bilbao?
Swiss Air has confirmed that that flight from Zurich took off without the passengers’ luggage.
Spokesperson for the airline, Kavin Ampalam told French news agency AFP that a crew shortage had led to the problem.
They had waited in Zurich for the situation to be rectified but after “one hour and 16 minutes, the situation was still unchanged and, for operational reasons we decided to fly to Bilbao without the baggage”.
The flight couldn’t wait any longer, Ampalam said, because passengers needed to be picked up in Bilbao and the aircraft returned back to Zurich before the airport closed for the night at 11pm.
Swiss Air couldn’t confirm whether passengers had been notified of the decision to leave their luggage behind but said it regrets the inconvenience caused to customers.
“We’re still analysing the situation to find out exactly what happened,” Ampalam said, “this shouldn’t happen.”
How often do airlines lose luggage?
In 2022, lost luggage figures reached a 10-year high with around 26 million bags going missing. That is eight out of every 1,000 pieces of luggage – almost double the number that got waylaid in 2021.
Shortages of skilled staff, a rapid return to international travel post-pandemic and congestion at airports were to blame, according to a report from aviation IT provider SITA.
It found that Europe was the worst continent for lost luggage and bigger airports with more passengers had the worst problems.
Travel
Spain orders removal of more than 65,000 Airbnb tourist rentals it says violate regulations
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Spain has launched a major clampdown on Airbnb properties, ordering the removal of over 65,000 holiday rental listings across the country that fail to comply with regulations.
The Spanish Consumer Rights Ministry cited several violations, including missing licence numbers, not specifying whether the owner was an individual or a corporation, and discrepancies between listed information and official records.
The crackdown comes against the backdrop of Spain’s growing housing affordability crisis, which has sparked widespread protests over rising rents and home prices.
Many Spaniards blame short-term rentals on platforms like Airbnb for worsening housing shortages, particularly in popular tourist destinations like Madrid and Barcelona.
‘No more excuses’
On Monday, Spain’s Consumer Rights Minister Pablo Bustinduy said the move aimed to address the general “lack of control” and “illegality” in the holiday rental business.
“No more excuses. Enough with protecting those who make a business out of the right to housing in our country,” he told reporters.
The nationwide enforcement primarily targets listings in Madrid, Andalusia, and Catalonia, where tourism is most heavily concentrated.
The ministry said it had notified Airbnb about the noncompliant listings months ago, but that the company had appealed the move in court.
Spain’s government said Madrid’s high court had backed the order sent to Airbnb.
Bustinduy said it involved the immediate removal of 5,800 rental listings from the site. Two subsequent orders would be issued until the total of 65,935 removals is reached, he said.
Airbnb intends to appeal new ruling
Official data shows Spain had approximately 321,000 licensed holiday rentals as of November last year- a 15 per cent increase since 2020 – with many more operating without proper licenses.
The Consumer Rights Ministry opened an investigation into Airbnb in December last year.
Airbnb told Euronews Travel it will continue to appeal against all decisions linked to this case.
“No evidence of rule-breaking by hosts has been put forward, and the decision goes against EU and Spanish law, and a previous ruling by the Spanish Supreme Court,” a spokesperson said.
“The root cause of the affordable housing crisis in Spain is a lack of supply to meet demand. The solution is to build more homes – anything else is a distraction.”
The spokesperson added that governments across the world are seeing that regulating Airbnb does not alleviate housing concerns or return homes to the market: “It only hurts local families who rely on hosting to afford their homes and rising costs.”
Barcelona bans short-term rentals
Last year, the Spanish government launched a general crackdown on holiday rentals amid growing frustration among residents who say mass tourism is aggravating a housing crisis.
Locals say they are being priced out of their cities due to gentrification and landlords favouring more lucrative short-term tourist lets.
Barcelona has already taken aggressive measures to address the problem, announcing plans to eliminate all 10,000 licensed short-term rental apartments by 2028 to prioritise housing for permanent residents.
Travel
Brits could soon enjoy shorter passport control queues at EU airports. Here’s why
British holidaymakers will soon be able to use e-gates at more EU airports, the UK government has announced.
It comes as part of negotiations between the UK government and the European Union to finalise a ‘post-Brexit reset deal’.
It means British passport holders will no longer have to wait at manned desks and will instead be allowed to use fast-track e-gates usually reserved for EU or European Economic Area citizens.
EU Relations Minister Nick Thomas-Symonds said this would give British travellers “more time to spend on holiday or work trips […] doing what you want, not being stuck in queues.”
The UK government said the move would end “the dreaded queues at border control.”
UK travellers have to join ‘other nations’ queue at EU airports
Following Brexit, UK citizens forfeited their privileged status when travelling to EU countries.
They now fall into the ‘visa-exempt third-country nationals’ category – the same classification as travellers from dozens of countries, including Australia, Canada, New Zealand and Singapore.
This has meant British travellers must join the ‘other nations’ queue at border control rather than using the expedited EU lanes.
The requirement to check that British travellers meet entry conditions is a significant obstacle to allowing them to use the fast-track lanes.
EU border control has to verify that UK travellers are not in breach of the 90-day stay limit in 180 days and that they have the means to return to their country of origin, i.e. a flight ticket out of the EU.
Frontier officials must also stamp the passenger’s passport.
This change often translates to extended waiting times, especially at busy European airports like Amsterdam Schiphol, Milan Malpensa, and Paris Charles de Gaulle.
Waits exceeding an hour have become commonplace, especially when arriving shortly after large international flights.
These delays affect not only entry into EU countries but also departure, as British travellers must undergo exit checks that sometimes result in missed flights due to lengthy queues.
UK travellers will be able to use e-gates at many European airports
Under the new deal, British travellers will be able to take advantage of the faster e-gate passport checks at many EU airports.
No details have yet been released on when this will be introduced and where, although the BBC reported that British Prime Minister Keir Starmer “has called on all EU members to co-operate without delay.”
Some EU airports will likely allow UK travellers to use existing e-gates reserved for EU citizens, while others may install dedicated ‘third-country national’ e-gates.
The latter are already in place across Italy, including Venice Marco Polo and Rome Fiumicino, as well as at Amsterdam Schiphol and Lisbon.
With this system, once the traveller passes through the gate, there is a brief check by border officials who will also stamp passports.
Brits will use e-gates in all airports after introduction of EES
In addition, the UK government underlined that there will be “no legal barriers to e-gate use for British Nationals travelling to and from European Union Member States after the introduction of the European Union Entry/Exit System [EES].”
The EES is scheduled to come into force in October this year. The system will register non-EU visitors who don’t need a visa digitally, removing the need for physical stamps.
New pet passports will make it easier for Brits to bring pets into EU
The UK government also announced that new pet passports will be introduced as part of the deal.
This means UK cats and dogs will be able to travel “more easily” from the UK into the EU by “eliminating the need for animal health certificates for every trip.”
Travel
Brits will soon be able to dodge passport control queues by using e-gates at more European airports
Published on •Updated
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UK passport holders will soon be able to use e-gates at more EU airports, the UK government has announced.
It comes as part a “breakthrough” post-Brexit reset deal between the UK government and the European Union.
The UK government said the move would end “the dreaded queues at border control” with Brits being allowed to use fast-track e-gates usually reserved for EU or European Economic Area citizens at more airports.
EU Relations Minister Nick Thomas-Symonds said this would give British travellers “more time to spend on holiday or work trips […] doing what you want, not being stuck in queues.”
UK travellers have to join ‘other nations’ queue at EU airports
Following Brexit, UK citizens forfeited their privileged status when travelling to EU countries.
They now fall into the ‘visa-exempt third-country nationals’ category – the same classification as travellers from dozens of countries, including Australia, Canada, New Zealand and Singapore.
This has meant British travellers must join the ‘other nations’ queue at border control rather than using the expedited EU lanes. The requirement to check that British travellers meet entry conditions is a significant obstacle to allowing them to use the fast-track lanes.
EU border control has to verify that UK travellers are not in breach of the 90-day stay limit in 180 days and that they have the means to return to their country of origin, i.e. a flight ticket out of the EU.
Frontier officials must also stamp the passenger’s passport.
This change often translates to extended waiting times, especially at busy European airports like Amsterdam Schiphol, Milan Malpensa, and Paris Charles de Gaulle.
Waits exceeding an hour have become commonplace, especially when arriving shortly after large international flights.
These delays affect not only entry into EU countries but also departure, as British travellers must undergo exit checks that sometimes result in missed flights due to lengthy queues.
UK travellers will be able to use e-gates at many European airports
Under the new deal, British travellers will be able to take advantage of the faster e-gate passport checks at many EU airports.
No details have yet been released on when this will be introduced and where, although the BBC reported that British Prime Minister Keir Starmer “has called on all EU members to co-operate without delay.”
Some EU airports will likely allow UK travellers to use existing e-gates reserved for EU citizens, while others may install dedicated ‘third-country national’ e-gates.
The latter are already in place across Italy, including Venice Marco Polo and Rome Fiumicino, as well as at Amsterdam Schiphol and Lisbon.
With this system, once the traveller passes through the gate, there is a brief check by border officials who will also stamp passports.
Brits will use e-gates in all airports after introduction of EES
In addition, the UK government underlined that there will be “no legal barriers to e-gate use for British Nationals travelling to and from European Union Member States after the introduction of the European Union Entry/Exit System [EES].”
The EES is scheduled to come into force in October this year. The system will register non-EU visitors who don’t need a visa digitally, removing the need for physical stamps.
New pet passports will make it easier for Brits to bring pets into EU
The UK government also announced that new pet passports will be introduced as part of the deal.
This means UK cats and dogs will be able to travel “more easily” from the UK into the EU by “eliminating the need for animal health certificates for every trip.”
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