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‘False and deceptive’: Why is Australia’s consumer watchdog taking Qantas to court?

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Australia’s consumer watchdog has called for record fine against Qantas over cancelled flights.

Australia’s consumer watchdog has called for Qantas Airways to be punished with a record fine for allegedly selling tickets on thousands of flights that had already been canceled.

Qantas cancelled 1-in-4 flights between May and July last year.

The Australian Competition and Consumer Commission filed a lawsuit against the flagship carrier in the Federal Court on Thursday, alleging the airline engaged in false, misleading or deceptive conduct by advertising tickets for more than 8,000 flights during this period that had already been cancelled but not removed from sale.

ACCC chair Gina Cass-Gottlieb said Qantas’ penalty for allegedly breaching consumer law should be more than double the Australian record 125 million Australian dollar (€74 million) fine imposed on the Volkswagen Group in 2019 for misleading customers about the level of exhaust emissions from its diesel engines.

“We consider that this should be a record penalty for this conduct,” Cass-Gottieb told Australian Broadcasting Corp.

“We are going to seek a penalty that will underline that this is not just to be a cost of doing business.

“We consider these penalties to have been too low. We think the penalties should be in hundreds of million, not tens of million,” she added.

Why is the ACCC taking Qantas to court?

Qantas kept selling tickets on average for more than two weeks after flights were canceled and in some cases up to 47 days, the commission said.

Customers who bought tickets before flights were canceled were informed on average 18 days after the cancellations and in some cases 48 days later.

The result was that customers were left with less time to make alternative bookings and may have paid higher prices to fly at a particular time.

In one case, Qantas sold 21 tickets for a July 29, 2022, service from Sydney to San Francisco up to 40 days after that flight was cancelled, the commission said.

Qantas said it would respond in full to the commission’s allegations in court.

“We have a longstanding approach to managing cancellations for flights, with a focus on providing customers with rebooking options or refunds. It’s a process that is consistent with common practice at many other airlines,” a Qantas statement said.

“It’s important to note that the period examined by the ACCC between May and July 2022 was a time of unprecedented upheaval for the entire airline industry. All airlines were experiencing publicised issues from a very challenging restart, with ongoing border uncertainty, industry wide staff shortages and fleet availability causing a lot of disruption,” Qantas added.

How much profit did Qantas make last financial year?

The lawsuit came a week after Qantas posted a record profit for the fiscal year ending June 30, following years of losses due to the pandemic.

Its underlying profit for the year before tax was AU$2.47 billion (€1.48 billion), compared to a AU$1.86 billion ($1.2 billion) loss in the previous year.

Statutory profit after tax for the latest year was AU$1.74 billion (€1.04 billion).

Since Volkswagen made false or misleading representations over 57,000 diesel vehicles imported into Australia during five years to 2015, the penalty for each breach of Australian consumer law has increased from AU$1.1 million (€656,000) to AU$10 million (€5.99 million).

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  • Daniela Daecher

    Daniela Daecher is a twenty-something bookworm and coffee addict with a passion for geeking out over sci fi, tv, movies, and books. In 2013 she completed her BA in English with a specialization in Linguistics. In 2014 she completed her MA in Linguistics, focusing on the relationship between language and communication in written form. She currently lives in Munich, Germany.

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Spain orders removal of more than 65,000 Airbnb tourist rentals it says violate regulations

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Spain has launched a major clampdown on Airbnb properties, ordering the removal of over 65,000 holiday rental listings across the country that fail to comply with regulations.

The Spanish Consumer Rights Ministry cited several violations, including missing licence numbers, not specifying whether the owner was an individual or a corporation, and discrepancies between listed information and official records.

The crackdown comes against the backdrop of Spain’s growing housing affordability crisis, which has sparked widespread protests over rising rents and home prices.

Many Spaniards blame short-term rentals on platforms like Airbnb for worsening housing shortages, particularly in popular tourist destinations like Madrid and Barcelona.

‘No more excuses’

On Monday, Spain’s Consumer Rights Minister Pablo Bustinduy said the move aimed to address the general “lack of control” and “illegality” in the holiday rental business.

“No more excuses. Enough with protecting those who make a business out of the right to housing in our country,” he told reporters.

The nationwide enforcement primarily targets listings in Madrid, Andalusia, and Catalonia, where tourism is most heavily concentrated.

The ministry said it had notified Airbnb about the noncompliant listings months ago, but that the company had appealed the move in court.

Spain’s government said Madrid’s high court had backed the order sent to Airbnb.

Bustinduy said it involved the immediate removal of 5,800 rental listings from the site. Two subsequent orders would be issued until the total of 65,935 removals is reached, he said.

Airbnb intends to appeal new ruling

Official data shows Spain had approximately 321,000 licensed holiday rentals as of November last year- a 15 per cent increase since 2020 – with many more operating without proper licenses.

The Consumer Rights Ministry opened an investigation into Airbnb in December last year.

Airbnb told Euronews Travel it will continue to appeal against all decisions linked to this case.

“No evidence of rule-breaking by hosts has been put forward, and the decision goes against EU and Spanish law, and a previous ruling by the Spanish Supreme Court,” a spokesperson said.

“The root cause of the affordable housing crisis in Spain is a lack of supply to meet demand. The solution is to build more homes – anything else is a distraction.”

The spokesperson added that governments across the world are seeing that regulating Airbnb does not alleviate housing concerns or return homes to the market: “It only hurts local families who rely on hosting to afford their homes and rising costs.”

Barcelona bans short-term rentals

Last year, the Spanish government launched a general crackdown on holiday rentals amid growing frustration among residents who say mass tourism is aggravating a housing crisis.

Locals say they are being priced out of their cities due to gentrification and landlords favouring more lucrative short-term tourist lets.

Barcelona has already taken aggressive measures to address the problem, announcing plans to eliminate all 10,000 licensed short-term rental apartments by 2028 to prioritise housing for permanent residents.

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  • Daniela Daecher

    Daniela Daecher is a twenty-something bookworm and coffee addict with a passion for geeking out over sci fi, tv, movies, and books. In 2013 she completed her BA in English with a specialization in Linguistics. In 2014 she completed her MA in Linguistics, focusing on the relationship between language and communication in written form. She currently lives in Munich, Germany.

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Brits could soon enjoy shorter passport control queues at EU airports. Here’s why

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British holidaymakers will soon be able to use e-gates at more EU airports, the UK government has announced.

It comes as part of negotiations between the UK government and the European Union to finalise a ‘post-Brexit reset deal’.

It means British passport holders will no longer have to wait at manned desks and will instead be allowed to use fast-track e-gates usually reserved for EU or European Economic Area citizens.

EU Relations Minister Nick Thomas-Symonds said this would give British travellers “more time to spend on holiday or work trips […] doing what you want, not being stuck in queues.”

The UK government said the move would end “the dreaded queues at border control.”

UK travellers have to join ‘other nations’ queue at EU airports

Following Brexit, UK citizens forfeited their privileged status when travelling to EU countries.

They now fall into the ‘visa-exempt third-country nationals’ category – the same classification as travellers from dozens of countries, including Australia, Canada, New Zealand and Singapore.

This has meant British travellers must join the ‘other nations’ queue at border control rather than using the expedited EU lanes.

The requirement to check that British travellers meet entry conditions is a significant obstacle to allowing them to use the fast-track lanes.

EU border control has to verify that UK travellers are not in breach of the 90-day stay limit in 180 days and that they have the means to return to their country of origin, i.e. a flight ticket out of the EU.

Frontier officials must also stamp the passenger’s passport.

This change often translates to extended waiting times, especially at busy European airports like Amsterdam Schiphol, Milan Malpensa, and Paris Charles de Gaulle.

Waits exceeding an hour have become commonplace, especially when arriving shortly after large international flights.

These delays affect not only entry into EU countries but also departure, as British travellers must undergo exit checks that sometimes result in missed flights due to lengthy queues.

UK travellers will be able to use e-gates at many European airports

Under the new deal, British travellers will be able to take advantage of the faster e-gate passport checks at many EU airports.

No details have yet been released on when this will be introduced and where, although the BBC reported that British Prime Minister Keir Starmer “has called on all EU members to co-operate without delay.”

Some EU airports will likely allow UK travellers to use existing e-gates reserved for EU citizens, while others may install dedicated ‘third-country national’ e-gates.

The latter are already in place across Italy, including Venice Marco Polo and Rome Fiumicino, as well as at Amsterdam Schiphol and Lisbon.

With this system, once the traveller passes through the gate, there is a brief check by border officials who will also stamp passports.

Brits will use e-gates in all airports after introduction of EES

In addition, the UK government underlined that there will be “no legal barriers to e-gate use for British Nationals travelling to and from European Union Member States after the introduction of the European Union Entry/Exit System [EES].”

The EES is scheduled to come into force in October this year. The system will register non-EU visitors who don’t need a visa digitally, removing the need for physical stamps.

New pet passports will make it easier for Brits to bring pets into EU

The UK government also announced that new pet passports will be introduced as part of the deal.

This means UK cats and dogs will be able to travel “more easily” from the UK into the EU by “eliminating the need for animal health certificates for every trip.”

Author

  • Daniela Daecher

    Daniela Daecher is a twenty-something bookworm and coffee addict with a passion for geeking out over sci fi, tv, movies, and books. In 2013 she completed her BA in English with a specialization in Linguistics. In 2014 she completed her MA in Linguistics, focusing on the relationship between language and communication in written form. She currently lives in Munich, Germany.

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Brits will soon be able to dodge passport control queues by using e-gates at more European airports

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UK passport holders will soon be able to use e-gates at more EU airports, the UK government has announced.

It comes as part a “breakthrough” post-Brexit reset deal between the UK government and the European Union.

The UK government said the move would end “the dreaded queues at border control” with Brits being allowed to use fast-track e-gates usually reserved for EU or European Economic Area citizens at more airports.

EU Relations Minister Nick Thomas-Symonds said this would give British travellers “more time to spend on holiday or work trips […] doing what you want, not being stuck in queues.”

UK travellers have to join ‘other nations’ queue at EU airports

Following Brexit, UK citizens forfeited their privileged status when travelling to EU countries.

They now fall into the ‘visa-exempt third-country nationals’ category – the same classification as travellers from dozens of countries, including Australia, Canada, New Zealand and Singapore.

This has meant British travellers must join the ‘other nations’ queue at border control rather than using the expedited EU lanes. The requirement to check that British travellers meet entry conditions is a significant obstacle to allowing them to use the fast-track lanes.

EU border control has to verify that UK travellers are not in breach of the 90-day stay limit in 180 days and that they have the means to return to their country of origin, i.e. a flight ticket out of the EU.

Frontier officials must also stamp the passenger’s passport.

This change often translates to extended waiting times, especially at busy European airports like Amsterdam Schiphol, Milan Malpensa, and Paris Charles de Gaulle.

Waits exceeding an hour have become commonplace, especially when arriving shortly after large international flights.

These delays affect not only entry into EU countries but also departure, as British travellers must undergo exit checks that sometimes result in missed flights due to lengthy queues.

UK travellers will be able to use e-gates at many European airports

Under the new deal, British travellers will be able to take advantage of the faster e-gate passport checks at many EU airports.

No details have yet been released on when this will be introduced and where, although the BBC reported that British Prime Minister Keir Starmer “has called on all EU members to co-operate without delay.”

Some EU airports will likely allow UK travellers to use existing e-gates reserved for EU citizens, while others may install dedicated ‘third-country national’ e-gates.

The latter are already in place across Italy, including Venice Marco Polo and Rome Fiumicino, as well as at Amsterdam Schiphol and Lisbon.

With this system, once the traveller passes through the gate, there is a brief check by border officials who will also stamp passports.

Brits will use e-gates in all airports after introduction of EES

In addition, the UK government underlined that there will be “no legal barriers to e-gate use for British Nationals travelling to and from European Union Member States after the introduction of the European Union Entry/Exit System [EES].”

The EES is scheduled to come into force in October this year. The system will register non-EU visitors who don’t need a visa digitally, removing the need for physical stamps.

New pet passports will make it easier for Brits to bring pets into EU

The UK government also announced that new pet passports will be introduced as part of the deal.

This means UK cats and dogs will be able to travel “more easily” from the UK into the EU by “eliminating the need for animal health certificates for every trip.”

Author

  • Daniela Daecher

    Daniela Daecher is a twenty-something bookworm and coffee addict with a passion for geeking out over sci fi, tv, movies, and books. In 2013 she completed her BA in English with a specialization in Linguistics. In 2014 she completed her MA in Linguistics, focusing on the relationship between language and communication in written form. She currently lives in Munich, Germany.

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