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Flight delayed or cancelled due to strikes or storms? Your compensation rights explained

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Travel disruption is in the air, but knowing your rights could help you secure a refund, compensation or alternative flight.

It’s the busiest time of the year for air travel, but not all summer flights will get off the ground quite as planned.

With imminent or threatened strikes across Europe – from the UK’s Birmingham Airport to Belgium – it’s worth double checking your journey before you fly.

Other conditions could lead to another summer of travel chaos, Eurocontrol, the organisation that manages Europe’s airspace has warned.

The sheer number of flights – an estimated 33,000 flights per day over the next eight weeks – means that airports and air traffic controllers have a challenging season ahead.

If you’re hit by a perfect storm of travel disruption – or an actual storm – it’s important to consider your options.

Here’s what to do if you’ve got flights booked this summer and how to get your money back if your trip is cancelled or delayed.

Should I cancel my flight?

If you’ve already booked travel plans, it’s probably best to keep them – though it depends on the airline you are flying with.

The UK’s Travel Association (ABTA) has urged would-be travellers not to cancel their flights.

“While it is really disappointing if you do experience a delay or cancellation, you do have rights, including for a replacement flight or refund, plus significant compensation in most cases when flights are cancelled less than 14 days before departure,” an ABTA spokesperson said.

“If you are thinking of cancelling in advance or postponing your trip, make sure you check the terms and conditions of your booking before doing so as you are likely to incur some costs.”

Most airlines will charge a hefty cancellation fee if you cancel your flight unless you’ve purchased a refundable option

However, if you decide you do want to cancel, keep an eye on timings – providers may offer a partial refund before a certain date. You don’t want to miss this deadline.

What should I do if my flight is cancelled?

If your flight is cancelled you have the right to choose between a refund, rerouting or return. If you choose any of these three options you no longer have rights to the other two.

The airline is required to try and get you to your destination as soon as possible even if this involves travelling with a different carrier.

During strike chaos, the airline might not be able to offer to reroute you or provide you with a return under comparable transport conditions at the earliest opportunity. In this case, it has to reimburse your flight cost.

If the airline does not give you the choice to rebook your ticket but you buy another ticket to get home under comparable transport conditions, they have to give you the price difference between your original ticket and the costs of the new ticket.

You are still entitled to the choice if the cancellation happens after the aircraft took off but was forced to return to the airport of departure.

If you accept rerouting it is no longer considered a cancellation, but a delay. Don’t forget that you can choose the date; you do not have to take the earliest possible journey.

Airlines are also required to give you a choice when reimbursing you between cash or a voucher.

What if my flight is delayed?

You have slightly different rights if your flight is delayed and some of them depend on the duration of the delay and the distance of your trip.

You have the right to assistance when the delay is at least two hours at departure, and to reimbursement and a return flight when the delay is at least five hours.

If your flight is delayed at departure by two hours for journeys of less than 1,500km long, three hours for flights between 1,500 and 3,000km or four hours on any other flight, then you have the right to additional assistance.

The airline must offer you meals, refreshments, accommodation and transfers to accommodation if needed. You also have the right to free telephone calls, emails or, yes, faxes.

If you have to pay for any of these, the airline should reimburse you – just remember to keep the receipts.

What can I do if my flight is overbooked?

If you are denied boarding because your flight has been overbooked then you have a few options.

If you presented yourself on time and had a valid ticket but were denied boarding because the flight was overbooked or for operational reasons, you have the right to compensation and assistance from the airline.

You also have a choice between reimbursement, rerouting, or rebooking for a later flight – the same as if your flight is cancelled.

Can I get compensation if my flight is cancelled?

If your flight is cancelled less than 14 days before the scheduled departure date you could be entitled to compensation.

This amounts to €250 per person for flights of 1,500km or less, and €400 for flights between 1,500 and 3,500km. For all flights longer than 3,500km, it’s €600.

It also means that if two weeks prior to your trip you do not get a notification to say it has been cancelled, the chances that your flight will take off are higher.

You could also be entitled to compensation if you arrive at your destination with more than a three hour delay. Like with cancellations, the amount depends on the flight distance.

Which flights can I get compensation for?

Whether you are protected by EU regulations depends on a number of factors but it might not be as clear-cut as you think.

EU Regulations apply when:

  • Your flight is within the EU, no matter what airline operates it
  • Your flight arrives in the EU from outside and is operated by an EU airline
  • Your flight departs from the EU, no matter what airline operates it

For any kind of complaint or claim to be successful, it’s essential that it wasn’t your fault that you couldn’t get on the flight. Make sure you arrive at at the airport at least two hours before the departure time and have a valid ticket and confirmed reservation.

Are there any exceptions to flight refunds and compensation?

In the case of a ‘vis major’ event, airlines have the right to not pay the compensation above for cancellations and delay. But they still should provide you with assistance like accommodation or rebooking.

The most well-known vis major, or extraordinary circumstances, is poor weather conditions. But they can also be traffic management decisions or security risks. Still, the airline must prove that the delay or cancellation was linked to these extraordinary circumstances and also that it could not have been avoided.

Flight-free alternatives this winter

If you haven’t already booked a flight, why not consider other options?

With a rail network stretching more than 200,000 km, Europe is a paradise for train travellers.

So why not check out Italy or Spain through a train window instead?

It’s better for the planet, too – according to the European Environment Agency, rail travel accounts for 14 grams of CO2 emissions per passenger mile. Air travel generates 285 grams over the same distance.

Author

  • Daniela Daecher is a twenty-something bookworm and coffee addict with a passion for geeking out over sci fi, tv, movies, and books. In 2013 she completed her BA in English with a specialization in Linguistics. In 2014 she completed her MA in Linguistics, focusing on the relationship between language and communication in written form. She currently lives in Munich, Germany.

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A 4-year cruise or a €1 house in Italy: Inside the schemes helping Americans skip Trump’s presidency

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Searches by Americans for moving abroad soared in the 24 hours after the first polls closed, according to Google data.

Following the recent US election result, Google searches for ‘how to move to Europe’ increased by more than 1,000 per cent in some countries.

Searches by Americans for moving to Canada and Australia soared by 1,270 and 820 per cent respectively in the 24 hours after the first polls closed, according to Google data.

The interest in leaving the States has not gone unnoticed by marketing firms.

A residential cruise ship is now offering Americans a four-year ‘escape’ trip while a Sardinian village has relaunched its €1 house scheme.

Cruise company offers four-year escape from Trump

Cruise firm Villa Vie Residences is marketing a four-year round the world trip to Americans looking to skip Donald Trump’s second term as president.

The Tour La Vie programme offers passengers a stay of up to four years onboard while visiting 140 countries – which doesn’t include the US.

The irreverently named packages include a one-year ‘Escape from Reality’ cruise, a two-year ‘Mid-Term Selection’ option, a three-year ‘Everywhere but Home’ cruise, and the four-year ‘Skip Forward’ trip.

Guests would join the Villa Vie Odyssey, a residential cruise ship which set sail from Belfast in September, several months into its voyage.

“We came up with this marketing campaign before we even knew who would win. Regardless of who would have won, you would have half of the population upset,” CEO Mikael Petterson told US news site Newsweek.

“Quite frankly, we don’t have a political view one way or the other. We just wanted to give people who feel threatened to have a way to get out.”

Prices start at a little under $40,000 (€38,000) a year. For those opting for the full four-year escape, single-occupancy cabins start at $256,000 (€243,000) while double-occupancy costs up to $320,000 (€303,000).

The price includes all food and drinks (alcohol only at dinner), WiFi, medical visits, weekly housekeeping service and bi-weekly laundry.

Sardinian village relaunches €1 house scheme for Americans

In rural Sardinia, the village of Ollolai has revived its €1 house scheme, now targeting Americans exhausted by the election.

The homes-for-the-price-of-an-espresso offer has been relaunched for US citizens “worned [sic] out by global politics” and “looking to embrace a more balanced lifestyle”, local authorities write on the village’s website.

“Of course, we can’t specifically mention the name of one US president who just got elected, but we all know that he’s the one from whom many Americans want to get away from now and leave the country,” village mayor Francesco Columbo told US news site CNN.

“We have specifically created this website now to meet US post-elections relocation needs.”

Those needs include slowing down and recharging with Ollolai’s dreamy Mediterranean lifestyle.

“Nestled in pristine nature, surrounded by incredible cuisine, and immersed in a community with ancient traditions in the rare Earth’s Blue Zone, Ollolai is the perfect destination to reconnect, recharge and embrace a new way of life,” the website claims.

Available properties will soon be listed online with prices ranging from €1 for houses needing substantial renovations to €100,000 for those that are ready to live in.

This is not the first time the village in Sardinia has put houses for a pittance on the market. In a bid to halt a steep population decline, Ollolai began selling off abandoned homes in 2018 to people willing to carry out $25,000 (€24,000) of renovations within a three-year timespan.

Author

  • Daniela Daecher is a twenty-something bookworm and coffee addict with a passion for geeking out over sci fi, tv, movies, and books. In 2013 she completed her BA in English with a specialization in Linguistics. In 2014 she completed her MA in Linguistics, focusing on the relationship between language and communication in written form. She currently lives in Munich, Germany.

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Catalonia’s holiday rental ban may not be allowed under EU law as Airbnb pushes back

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Catalonia has said they want to rid Barcelona of its 10,000 holiday lets in the next 5 years.

Catalonia’s recent ban on Airbnb-style holiday rentals breaches EU law, according to a complaint filed with the European Commission by an industry group.

The European Holiday Home Association claims that the ban, introduced by Catalonia in June this year, breaches the provision of services directive.

The Spanish region announced that they wanted to rid Barcelona of its 10,000 tourist flat licences over the next five years. The city has not granted new licences since 2014 but this has not helped to stem a housing crisis, with locals saying they can not find places to live at affordable prices.

Why has Barcelona’s Airbnb ban been challenged?

“We are convinced that EU law has not been respected,” Viktorija Molnar, Secretary General of the European Holiday Home Association (EHHA), said in a statement released on Wednesday.

“By submitting the EU complaint, we hope that the European Commission will take a step further and open a formal infringement procedure against Spain,” added Molnar, whose group represents short-term rental platforms like Airbnb and Expedia’s Vrbo.

The move follows legal concerns raised by the European Commission itself that restrictions brought in by the Spanish region were disproportionate to the aim of tackling housing shortages.

EHHA argues that “unjustified, disproportionate and unsuitable” restrictions breach the EU’s Services Directive, which regulates a swathe of activities from hotels to legal advice. They also said that claims about the impact of Airbnb on housing affordability are “politically inflamed”.

The lobby group may have support from the European Commission itself, whose officials wrote to Spanish authorities to protest the law in February according to a document seen by Euronews Travel.

“The Commission services consider that the restrictions laid down in [Catalonia’s] Decree-law 3/2023 are not suitable to attain the objective of fighting housing shortage and are disproportionate to that objective,” the document said.

Spanish authorities could have also considered less swingeing restrictions and hadn’t offered evidence that short-term rentals were responsible for housing market tensions, it added – noting that there were three times as many empty dwellings as tourist rental properties in Catalonia.

Barcelona is just one European holiday destinations trying to find ways to tackle overtourism.

Cities like Venice have banned cruise ships from stopping on their shores, Athens regularly restricts visitor numbers at the famous Acropolis and Amsterdam is moving its red light district out of the city centre to try and clean up its image.

How the European Commission is taking on holiday rentals

Brussels has already taken action to bring the sharing economy within the regulatory fold, offering new rights to platform workers and hiking value-added tax on short-term lets and ridesharing apps such as Uber.

But the issue could prove totemic for Commission President Ursula von der Leyen – who has created the first-ever European Commissioner for Housing as part of her second mandate, set to take office within weeks.

She has told Denmark’s Dan Jørgensen to “tackle systemic issues with short-term accommodation rentals”, in a mission letter that handed him the housing brief alongside responsibility for energy policy.

A spokesperson for the Catalan government did not immediately respond to a request for comment.

CORRECTION(20 November, 10:02): corrects spelling of Molnar’s name

Author

  • Daniela Daecher is a twenty-something bookworm and coffee addict with a passion for geeking out over sci fi, tv, movies, and books. In 2013 she completed her BA in English with a specialization in Linguistics. In 2014 she completed her MA in Linguistics, focusing on the relationship between language and communication in written form. She currently lives in Munich, Germany.

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Microsoft pitches AI agents that can perform tasks on their own at annual Ignite event

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The move has been criticised by other tech companies who have branded Microsoft as being a “panic mode”.

In opening remarks to a company conference in the United States on Tuesday, Microsoft CEO Satya Nadella has set the stage for where the company is taking its artificial intelligence (AI) business.

AI developers are increasingly pitching the next wave of generative AI (GenAI) chatbots as AI “agents” that can do more useful things on people’s behalf.

But the cost of building and running AI tools is so high that more investors are questioning whether the technology’s promise is overblown.

Microsoft said last month that it’s preparing for a world where “every organisation will have a constellation of agents – ranging from simple prompt-and-response to fully autonomous”.

Microsoft elaborated in a blog post Tuesday that such autonomous agents “can operate around the clock to review and approve customer returns or go over shipping invoices to help businesses avoid costly supply-chain errors”.

Microsoft’s annual Ignite conference caters to its big business customers.

Microsoft criticised

The pivot toward so-called “agentic AI” comes as some users are seeing limits to the large language models behind chatbots like OpenAI’s ChatGPT, Google’s Gemini and Microsoft’s own Copilot.

Those systems work by predicting the most plausible next word in a sentence and are good at certain writing-based work tasks.

But tech companies have been working to build AI tools that are better at longer-range planning and reasoning so they can access the web or control computers and perform tasks on their own on a user’s behalf.

Salesforce CEO Marc Benioff has criticized Microsoft’s pivot. Salesforce also has its “Agentforce” service that uses AI in sales, marketing, and other tasks.

“Microsoft rebranding Copilot as ‘agents’? That’s panic mode,” Benioff said in a social media post last month. He went on to claim that Microsoft’s flagship AI assistant, called Copilot, is “a flop” that is inaccurate and spills corporate data.

Author

  • Daniela Daecher is a twenty-something bookworm and coffee addict with a passion for geeking out over sci fi, tv, movies, and books. In 2013 she completed her BA in English with a specialization in Linguistics. In 2014 she completed her MA in Linguistics, focusing on the relationship between language and communication in written form. She currently lives in Munich, Germany.

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