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Flight delayed or cancelled due to strikes or storms? Your compensation rights explained

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Travel disruption is in the air, but knowing your rights could help you secure a refund, compensation or alternative flight.

It’s the busiest time of the year for air travel, but not all summer flights will get off the ground quite as planned.

With imminent or threatened strikes across Europe – from the UK’s Birmingham Airport to Belgium – it’s worth double checking your journey before you fly.

Other conditions could lead to another summer of travel chaos, Eurocontrol, the organisation that manages Europe’s airspace has warned.

The sheer number of flights – an estimated 33,000 flights per day over the next eight weeks – means that airports and air traffic controllers have a challenging season ahead.

If you’re hit by a perfect storm of travel disruption – or an actual storm – it’s important to consider your options.

Here’s what to do if you’ve got flights booked this summer and how to get your money back if your trip is cancelled or delayed.

Should I cancel my flight?

If you’ve already booked travel plans, it’s probably best to keep them – though it depends on the airline you are flying with.

The UK’s Travel Association (ABTA) has urged would-be travellers not to cancel their flights.

“While it is really disappointing if you do experience a delay or cancellation, you do have rights, including for a replacement flight or refund, plus significant compensation in most cases when flights are cancelled less than 14 days before departure,” an ABTA spokesperson said.

“If you are thinking of cancelling in advance or postponing your trip, make sure you check the terms and conditions of your booking before doing so as you are likely to incur some costs.”

Most airlines will charge a hefty cancellation fee if you cancel your flight unless you’ve purchased a refundable option

However, if you decide you do want to cancel, keep an eye on timings – providers may offer a partial refund before a certain date. You don’t want to miss this deadline.

What should I do if my flight is cancelled?

If your flight is cancelled you have the right to choose between a refund, rerouting or return. If you choose any of these three options you no longer have rights to the other two.

The airline is required to try and get you to your destination as soon as possible even if this involves travelling with a different carrier.

During strike chaos, the airline might not be able to offer to reroute you or provide you with a return under comparable transport conditions at the earliest opportunity. In this case, it has to reimburse your flight cost.

If the airline does not give you the choice to rebook your ticket but you buy another ticket to get home under comparable transport conditions, they have to give you the price difference between your original ticket and the costs of the new ticket.

You are still entitled to the choice if the cancellation happens after the aircraft took off but was forced to return to the airport of departure.

If you accept rerouting it is no longer considered a cancellation, but a delay. Don’t forget that you can choose the date; you do not have to take the earliest possible journey.

Airlines are also required to give you a choice when reimbursing you between cash or a voucher.

What if my flight is delayed?

You have slightly different rights if your flight is delayed and some of them depend on the duration of the delay and the distance of your trip.

You have the right to assistance when the delay is at least two hours at departure, and to reimbursement and a return flight when the delay is at least five hours.

If your flight is delayed at departure by two hours for journeys of less than 1,500km long, three hours for flights between 1,500 and 3,000km or four hours on any other flight, then you have the right to additional assistance.

The airline must offer you meals, refreshments, accommodation and transfers to accommodation if needed. You also have the right to free telephone calls, emails or, yes, faxes.

If you have to pay for any of these, the airline should reimburse you – just remember to keep the receipts.

What can I do if my flight is overbooked?

If you are denied boarding because your flight has been overbooked then you have a few options.

If you presented yourself on time and had a valid ticket but were denied boarding because the flight was overbooked or for operational reasons, you have the right to compensation and assistance from the airline.

You also have a choice between reimbursement, rerouting, or rebooking for a later flight – the same as if your flight is cancelled.

Can I get compensation if my flight is cancelled?

If your flight is cancelled less than 14 days before the scheduled departure date you could be entitled to compensation.

This amounts to €250 per person for flights of 1,500km or less, and €400 for flights between 1,500 and 3,500km. For all flights longer than 3,500km, it’s €600.

It also means that if two weeks prior to your trip you do not get a notification to say it has been cancelled, the chances that your flight will take off are higher.

You could also be entitled to compensation if you arrive at your destination with more than a three hour delay. Like with cancellations, the amount depends on the flight distance.

Which flights can I get compensation for?

Whether you are protected by EU regulations depends on a number of factors but it might not be as clear-cut as you think.

EU Regulations apply when:

  • Your flight is within the EU, no matter what airline operates it
  • Your flight arrives in the EU from outside and is operated by an EU airline
  • Your flight departs from the EU, no matter what airline operates it

For any kind of complaint or claim to be successful, it’s essential that it wasn’t your fault that you couldn’t get on the flight. Make sure you arrive at at the airport at least two hours before the departure time and have a valid ticket and confirmed reservation.

Are there any exceptions to flight refunds and compensation?

In the case of a ‘vis major’ event, airlines have the right to not pay the compensation above for cancellations and delay. But they still should provide you with assistance like accommodation or rebooking.

The most well-known vis major, or extraordinary circumstances, is poor weather conditions. But they can also be traffic management decisions or security risks. Still, the airline must prove that the delay or cancellation was linked to these extraordinary circumstances and also that it could not have been avoided.

Flight-free alternatives this winter

If you haven’t already booked a flight, why not consider other options?

With a rail network stretching more than 200,000 km, Europe is a paradise for train travellers.

So why not check out Italy or Spain through a train window instead?

It’s better for the planet, too – according to the European Environment Agency, rail travel accounts for 14 grams of CO2 emissions per passenger mile. Air travel generates 285 grams over the same distance.

Author

  • Daniela Daecher is a twenty-something bookworm and coffee addict with a passion for geeking out over sci fi, tv, movies, and books. In 2013 she completed her BA in English with a specialization in Linguistics. In 2014 she completed her MA in Linguistics, focusing on the relationship between language and communication in written form. She currently lives in Munich, Germany.

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World’s most powerful passport: Spain knocked off top spot by Asian nation

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Although Singapore is now in pole position, many European passport holders have impressive freedom of movement.

Singapore has risen to the top of a ranking of the world’s strongest passports, knocking Spain off the top spot.

Despite that blow for the country, European nations – including Spain, now relegated to second place – make up the rest of the top five.

VisaGuide.World’s ranking is seen as one of the most reliable within the travel industry, along with the Henley Passport Index.

The company evaluates 199 countries and territories globally and bases its results on factors including visa-free access, eVisas, and global mobility.

It then uses its own Destination Significance Score (DSS) to assign a unique value to each passport, although the DSS is not revealed in the ranking.

With this system, VisaGuide.World has found that the Singaporean passport is officially the strongest passport in the entire world – with a score of 91.27 out of a possible 100 as of September 2024.

Spain in second place, with a score of 90.60 is closely followed by France, whose score is 90.53.

Next up are the Italian and Hungarian passports, which come in with scores of 90.31 and 90.28 respectively.

It’s good news for Europe overall, with only one other country not on the continent, Japan, in the top 20. Japan takes 15th place, the same position as last year.

Germany, Austria, the Netherlands, Switzerland and Austria round out the top 10 ranking.

How does VisaGuide.World rank passports?

Released four times a year, VisaGuide.World’s passport ranking examines the number of destinations passport holders can access without a visa. Henley, usually thought of as the authority, takes a similar approach but has yet to release its ranking for this quarter.

VisaGuide.World takes other factors into consideration, creating its DSS for each travel destination.

That score factors in the type of entry policy each country enforces on an individual passport. That encompasses visa-free entry, Electronic Travel Authorisation (ETA), visa on arrival, e-Visas embassy approved visas, passport-free travel or banned entry.

This means the next ranking could look very different as Schengen countries introduce the Entry/Exit System (ETS) and ETIAS visa waiver for some non-EU countries and the UK rolls out its ETA.

The DSS also assigns points for the country’s GDP, global power and tourism development.

Not all of its criteria are considered equal, though. Visa-free access to a country with a high DSS earns a passport more points in the index than entry to a country with a low score.

The fact that VisaGuide.World does not specify the DSS of each country means that other factors may also affect the outcome of the index.

Why did Spain fall to second place in the ranking?

In VisaGuide.World’s last ranking, Spanish passport holders could travel visa-free to 160 countries and territories. In September’s results, that number has fallen to just 107.

It appears to be a drop across the board, though. Singaporean passport holders could previously visit 164 places without a visa but today, that only applies to 160.

While the ranking doesn’t explicitly say why this is the case, it is a regularly-changing figure due to shifting diplomatic ties, mutual visa policies, and the political and economic stability of countries and territories globally.

Spain, though, and all the European countries in the top 20 do have a benefit that Singapore doesn’t. Passport holders of these nations can travel to more than 30 countries without using their passports at all, thanks to the existence of the European Union and the Schengen zone.

For these citizens, travelling with just an ID card is possible, making freedom of movement simple.

With that in mind, perhaps the drop from top spot in this ranking won’t make too many Spanish citizens unhappy after all.

Author

  • Daniela Daecher is a twenty-something bookworm and coffee addict with a passion for geeking out over sci fi, tv, movies, and books. In 2013 she completed her BA in English with a specialization in Linguistics. In 2014 she completed her MA in Linguistics, focusing on the relationship between language and communication in written form. She currently lives in Munich, Germany.

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Cruise caps and cutting off power: European cities get serious on overtourism

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Valencia, Budapest and Athens are all putting in place new legislation to tackle overtourism and illegal short-term accommodation.

As the main tourist season winds down, cities are putting in place legislation to control overtourism and crack down on badly-behaved visitors alongside landlords who run illegal accommodation.

Valencia in eastern Spain has announced its plans to cut off electricity and water for illegal tourist accommodation in the city.

The mayor, María José Catalá, believes that the providing of too much water and electricity to short-term lets has a serious impact on permanent residents.

Local media reported that she told the State of the City Debate the existence of tourist apartments “impacts the price of rents, displaces the population,… implies the gradual disappearance of local commerce in favour of shops for tourists, and implies an imbalance in public provisions” which favours tourists over locals.

Catalá appears to be taking the situation very seriously. On behalf of the city council, she has requested the power to sanction illegal tourist apartments, and impose fines of up to €600,000 on landlords who refuse to comply with the new laws.

Records show that, under Catalá, inspections of tourist apartments have increased by 454 per cent this year alone and that police activity against illegal tourist apartments has risen from 73 reports in 2022 to 449 so far in 2024. The closure of some 278 illegal residences has already been ordered this year.

Valencia is following in the footsteps of Seville

The move comes after the council of the southern Spanish city of Seville was told it was within its rights to cut off the water supply to illegal tourist accommodation.

Before the decision was made in late August, Seville had already disconnected the supply to six apartments which were found to be illegal.

While three of the owners appealed, the judge accepted the council’s argument that the apartments were not the owners’ residences, instead taking the sides of neighbours who had complained about noise.

Seville’s council believes there are some 5,000 illegal apartments in the city, in addition to 10,000 legally licenced ones.

Officials confirmed that the water supply would only be restored once the apartments have reverted back to being regular residences.

Tourism in Seville has boomed since the end of the COVID pandemic. The city of just 700,000 people has seen an influx of around 3.5 million visitors a year, most of them choosing to stay in the small historical centre.

Valencia is also considering restrictions on cruise ships in the city

Back in Valencia, and the mayor has also suggested that the city may move to change the rules on cruise ships docking there in the future.

Saying the issue of the boats “deserves reflection” Catalá floated the idea of “limiting and reducing the arrival of mega-cruise ships”.

She announced that there are plans in the works to set up a permanent group with members of the City Council, the Port Authority and the cruise sector “to regulate cruise traffic”.

“We want to design a shared social and environmental sustainability strategy for cruises and ensure quality cruise tourism, seeking the deseasonalisation of stopovers, the distribution of the flow of cruise passengers at the destination and planning,” she said.

Catalá also indicated her team will “prioritise those ships that use Valencia as a base port, that is, those that spend the night in the city and, therefore, that generate a greater economic impact and… seek quality tourism.”

Budapest plans to ban short-term rentals

Hungary’s capital is also cracking down on overtourism, and has just announced it will be banning all short-term rentals in the city.

Budapest residents narrowly voted to ban this form of accommodation – but it won’t come into effect until 1 January 2026.

It won’t be a sweeping measure, however.

From 2026, the ban will only affect one small part of Budapest, District VI, also known as Terézváros.

Despite its relative diminutive size, the ban will likely be felt with some significance as it’s one of the most densely populated areas of the city.

54 per cent of people living there voted in the affirmative on the ban and it’s now suggested it might be just the first of such decisions to be made.

Victor Orban’s government has reportedly been keen to put bans like this in place across the country.

Many people in Hungary are unhappy over short-term lets contributing to an ongoing housing shortage as well as unaffordability for local residents.

Athens will ban some new short-term lets from 2025

Greece’s capital has also announced its plans to ban new short-term lets from 1 January 2025, although the move only seems to be temporary at the moment.

Just one day after the Budapest decision, Greece’s government has announced it will stop issuing new short-term rental licences in the first, second and third municipal districts in the centre of Athens

For now, the restriction will only remain in place for 12 months.

After that period, authorities will take a close look at whether the ban has had enough of an impact on overtourism and the local housing situation before deciding whether or not to extend it.

Previously, the government had only wanted to test out the scheme for 90 days, but it was soon decided that would not have been long enough.

Instead, the year-long trial will apply to districts where short-term lets comprise more than 5 per cent of the total housing stock and, therefore, have a noticeable impact on the lives of residents.

Authorities in Athens will also work with landlords to encourage them to be more considerate to locals and the environment.

Athens tourist tax to rise

Following a summer of natural disasters related to climate change, the local government will impose a daily tax on short-term rentals to deal with the ongoing crisis.

During the busy April to October period, the tax will increase from the current €1.5 a day to €8.

In the low season, it will go up from €0.50 to €2 per day, according to news agency Reuters.

Despite overtourism and forest fires, which have seen countless evacuations, 2024 is set to be a record year for Greece in terms of tourism revenue. It’s expected the country’s income from the sector could reach up to €22 billion by the end of the year.

Such measures haven’t affected other European tourism hotspots too negatively in the recent past.

In August, following the lead of cities like London, Dublin, Amsterdam and Paris, the Czech capital announced it’s planning to limit the amount of short-term tourist accommodation available.

Prague’s authorities are hoping that the proposed move will bring down real estate prices – and ensure residents are not forced out by tourists.

Barcelona has gone one step further still.

The popular Spanish coastal city has announced plans which, it hopes, will eliminate all tourist rentals by 2028. Reaction has been mixed there, however, among local Catalans and the city’s large foreign-born population, which has now reached a significant 25 per cent.

Author

  • Daniela Daecher is a twenty-something bookworm and coffee addict with a passion for geeking out over sci fi, tv, movies, and books. In 2013 she completed her BA in English with a specialization in Linguistics. In 2014 she completed her MA in Linguistics, focusing on the relationship between language and communication in written form. She currently lives in Munich, Germany.

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Want to explore Japan outside of Tokyo? This airline is offering free domestic flights

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Japan Airlines says the promotion is designed to provide a “seamless travel experience” across the archipelago.

Japan Airlines is offering some international travellers free domestic flights to explore more of the country.

The airline’s domestic network includes services to 64 airports on 133 routes. It hopes the free flights will encourage passengers to delve deeper into regions of Japan they wouldn’t normally explore.

That includes experiences like visiting Kyoto’s 17 UNESCO World Heritage Sites or getting away from the big city in the magical landscapes of Hokkaido in the north of the country. Or in Kagoshima, known as the gateway to Japan’s southern islands, you could experience some of the country’s top outdoor adventures.

Japan Airlines says the promotion is designed to provide a “seamless travel experience” across the archipelago.

It could also help to ease overtourism in some of the country’s most popular destinations – such as Mount Fuji, which has had to introduce entry fees and daily visitor caps to reduce crowding.

Earlier this year, surveys from more than 21 million passengers in 100 countries flying with more than 350 airlines named Japan Airlines as one of the best in the world.

How to get free domestic flights with Japan Airlines

The offer means you can get complimentary domestic flights if you book an international flight into the country with the airline. To qualify, both a Japan Airlines international flight and a matching domestic flight must be booked in the same reservation.

A stopover fee applies for passengers from the US, Canada, Mexico and China if they plan to stay in their first destination for more than 24 hours before travelling on.

Currently, the offer is only open to travellers from the US, Canada, Mexico and Thailand. It will open up for visitors from Singapore on 18 September, Australia and New Zealand on 19 September, Vietnam and the Philippines on 25 September and Indonesia, India, China and Taiwan on 27 September.

Japan Airlines also says it plans to expand the list of eligible countries later in September.

The offer also has a generous baggage allowance. If you purchase a Japan Airlines domestic flight fare from outside of Japan, economy class passengers can check in up to two pieces of luggage weighing up to 23 kg.

Author

  • Daniela Daecher is a twenty-something bookworm and coffee addict with a passion for geeking out over sci fi, tv, movies, and books. In 2013 she completed her BA in English with a specialization in Linguistics. In 2014 she completed her MA in Linguistics, focusing on the relationship between language and communication in written form. She currently lives in Munich, Germany.

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